Top 582 Inbound call center Jobs in Ga

Customer Service Representative - Express Scripts - Remote
The Cigna Group —Georgia
- $17.75 - $19.00 an hour
- Weekends as needed
- Remote
- HIPAA
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
2d
Customer Service Representative - Accredo - Remote
The Cigna Group —Georgia
- $17.75 - $19.00 an hour
- Online Application
- Remote
- HIPAA
- No experience needed
- High school diploma or GED
- Paid training
- Health savings account
4h
Customer Service Representative - Remote
Intelogix —Georgia
- $16 an hour
- Full-time
- Remote
- Computer literacy
- Research
- Windows
- Paid training
- Health insurance
Call Center Remote Customer Service Representative
VIMO INC —Atlanta, GA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Remote Independent Customer Service Representative
Rise 'N Shine Call Center —Georgia
- Up to $16 an hour
- Contract
- Remote
- Background check
- 18 years or older
- Sales
Quick Apply
6d
Healthcare Customer Service Representative (GA)
Healthcare Business Services Inc. —Georgia
- Full-time
- Remote
- Computer literacy
- Writing skills
- Medical office experience
- Work from home
Inbound Call Representative
Nationwide Group —Smyrna, GA
- $17 - $30 an hour
- Part-time
- Computer literacy
- No experience needed
- In-person
- Paid training
- Employee discount
Quick Apply
Call Center Associate
Emory Healthcare —Atlanta, GA
- $18.00 - $21.93 an hour
- Full-time
- Writing skills
- English
- High school diploma or GED
- Wellness program
- Health insurance
Call Center Representative - Fraud
Intelogix —Georgia
- $12.25 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Public speaking
- Paid training
- Health insurance
Customer Service Call Center Agent
Doctors Hospital of Augusta —Augusta, GA
- Full-time
- Remote
- 1 year
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Customer Service Rep(High-Volume Call Center)
F.H. Cann & Associates —Georgia
- $15.00 - $17.50 an hour
- 8 hour shift
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Agent - (Access) - Administrative Services - Remote/Lawrenceville, GA
View Point Health —Lawrenceville, GA
- Part-time
- Remote
- Bilingual
- Computer literacy
- Medical office experience
Call Center Representative
Contentizer —Atlanta, GA
- $16 - $27 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Paid training
- Dental insurance
Quick Apply
11d
Work from Home Inbound Customer Service (State of Georgia)
Colony Brands, Inc. —Georgia
- Temporary
- Remote
- Computer literacy
- Typing
- Entry level
- Paid training
- Paid holidays
Medical Biller/Claims Processing - Patient Support Representative (Home-Based)
IQVIA —Atlanta, GA
- $23 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Work from home
6d
Remote Customer Service Representative
Call Control, LLC —Macon, GA
- Part-time
- Remote
- Entry level
- Health savings account
- Health insurance
Customer Service Call Center Agent
Fairview Park Hospital —Dublin, GA
- Full-time
- Remote
- 1 year
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Patient Engagement Specialist
Aviary —Atlanta, GA
- $22 - $25 an hour
- Full-time
- Remote
- Spanish
- Adults
- English
Quick Apply
3d
Inbound Customer Service Representative
Afni, Inc. —Atlanta, GA
- Remote
- Background check
- 18 years or older
- Sales
- Paid training
- Paid holidays
Quick Apply
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Georgia
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply

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Customer Service Representative - Express Scripts - Remote

The Cigna Group -
Georgia

Apply Now

Job Details

Full-time
$17.75 - $19.00 an hour
2 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Smoking cessation program
Vision insurance
Life insurance

Qualifications

High school diploma or GED

Full Job Description

SUMMARY

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES

Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits, mail-order pharmacies, or Medicare.
Take calls back-to-back while toggling through several applications on multiple screens.

Attend 100% of trainings and the first 90 days of employment.
Update conversion requests and provide shipment status to members
Facilitate transition of requested medications to home delivery
Advocate for the member patient by placing phone calls, fax or other means to physician’s office to obtain prescriptions and forward to pharmacy for fulfillment
Obtain new prescriptions from physician’s office and record approval status
Service incoming calls from doctors’ offices
Ensure accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance and reduce potential legal concerns
Resolve questions and/or issues that may be preventing shipment of an order
Uphold quality and productivity standards on all transactions
The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain quality and to meet regulatory requirements.

Use active listening skills when the members express concerns about medication coverage or costs and offer the members options for a starting coverage review to meet regulatory requirements
Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
You will learn and need to demonstrate understanding of call handling which includes compliance expectations and system navigation through several applications
Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.

Here’s a little more on how you’ll make a difference:

Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.
Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.
Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately

QUALIFICATIONS

High School diploma or equivalent required
At least 2 years of relevant experience- Healthcare and/or Call Center Preferred
A dedicated workspace with no distractions is required
Tech Savvy- Strong computer skills including Microsoft Office
Strong organization skills, written, and verbal communication skills
Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
Ability to work a flexible schedule including Night and/or weekends

Schedule

Training: M-F 9:00AM - 5:30PM EST

Post Training: You will be required to work anywhere between 7:00AM - 12:00AM EST 7 days a week.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Apply Now

Refine Your Search

inbound call center jobs in ga

Customer Service Representative - Express Scripts - Remote

Customer Service Representative - Accredo - Remote

Customer Service Representative - Remote

Call Center Remote Customer Service Representative

Remote Independent Customer Service Representative

Healthcare Customer Service Representative (GA)

Inbound Call Representative

Call Center Associate

Call Center Representative - Fraud

Customer Service Call Center Agent

Customer Service Rep(High-Volume Call Center)

Customer Service Agent - (Access) - Administrative Services - Remote/Lawrenceville, GA

Call Center Representative

Work from Home Inbound Customer Service (State of Georgia)

Medical Biller/Claims Processing - Patient Support Representative (Home-Based)

Remote Customer Service Representative

Customer Service Call Center Agent

Patient Engagement Specialist

Inbound Customer Service Representative

Spanish Bilingual Remote Customer Service Representative

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