Top 1 Field service engineer desktop support Jobs in Gaffney, Sc

Field service engineer - Desktop Support
Cognizant —Gaffney, SC
- Full-time
- Mid-level
- Windows
- US work authorization
- Paid parental leave
- Employee stock purchase plan

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Field service engineer - Desktop Support

Cognizant -
Gaffney, SC

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Job Details

Full-time

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Telecommunications network troubleshooting
Desktop computer repair
Field service equipment repair
Laptop (troubleshooting support)
Hardware maintenance
Windows
Printer (troubleshooting support)
On-site repair services (office equipment)
Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
AV system troubleshooting
Desktop administration
Hardware diagnostics
Peripheral hardware support
Field engineering
802.11 (Wi-Fi)

Full Job Description

Job Role: Field Services engineer
Location: Gaffney, South Carolina
Applicants must be authorized to work in the US without sponsorship.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.
Key Responsibilities
Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
Monitor ticket queues and assign tickets through ITSM tools;
Perform incident management, RCA for major incidents, and drive issue prevention.
Create and maintain SOPs, runbooks, and knowledge articles.
Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Mandatory Skills
(Top 5 Keywords or skills)
Skill Proficiency
Years of Experience
Basic Knowledge
Medium
Expert
Desktop Support - Field services
3 - 5 years
Windows 11 support, laptop/desktop hardware troubleshooting, printer support
x
Audio visual devices
2-3 years
Cisco VC devices troubleshooting, Telephony
x
Networking / WIFI
2-3 years
Troubleshoot network / WIFI issues
x
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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field service engineer desktop support jobs in gaffney, sc

Field service engineer - Desktop Support

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