Top 1 Admissions manager Jobs in Gainesville, Fl

Manager, OneStop Enrollment Services (Enrollment Management)
University of Florida —Gainesville, FL
- $57,000 a year
- Full-time
- Mid-level
- Analysis skills
- Supervising experience
- Paid holidays
- Health insurance

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Manager, OneStop Enrollment Services (Enrollment Management)

University of Florida -
Gainesville, FL

Apply Now

Job Details

Full-time
$57,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Loan forgiveness
Retirement plan

Qualifications

Employee onboarding
Statistics
Student caseload management
Managing teams in a customer support role
Phone communication
Team leadership
Caseload management
Coaching
Customer satisfaction tracking
Performance Reporting
Student information system
Training material drafting
Mid-level
Frontline customer support management
Team development
Hiring
Analysis skills
Supervising experience
Bachelor's degree
PeopleSoft
Working with students
Team training
Organizational skills
Leading team collaboration initiatives
Management reporting
Financial aid
Productivity software
Onboarding process management
Leadership
2 years

Full Job Description

JOB NO:

540087

WORK TYPE:

Staff Full-Time

LOCATION:

Main Campus (Gainesville, FL)

CATEGORIES:

Academic Advising/Support, Executive/Director/Management, Student Services

DEPARTMENT:

03070000 - EM-ONESTOP ENROLLMENT SVCS

CLASSIFICATION TITLE:

MGR, Academic Support Srvcs

CLASSIFICATION MINIMUM REQUIREMENTS:

Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.

JOB DESCRIPTION:

The University of Florida’s Division of Enrollment Management is seeking a dynamic, service‑driven leader to join our team as the OneStop Manager. This role is central to our collaborative work across the University Registrar, Admissions, Student Financial Aid and Scholarships, and the University Bursar. As the leader of a high‑volume, fast‑paced service unit, you will guide a team of OneStop Advisors who deliver integrated, student‑centric enrollment support through virtual, self‑service, and in‑person channels. You will oversee daily operations, elevate training and service quality, and help streamline access to UF’s full suite of enrollment services.

Key responsibilities include, but are not limited to:

Management & Team Leadership

Directly supervise OneStop advisors and manage day‑to‑day operations.
Provide leadership, coaching, and direction to support high‑quality enrollment services.
Monitor daily caseloads across phone systems, Gator360, and service queues to ensure service‑level expectations are met.
Handle escalated cases and collaborate with core office leadership on matters requiring advanced expertise.

Hiring, Training, & Staff Development

Coordinate hiring, onboarding, and performance evaluation of OneStop advisors and student assistants.
Ensure timely communication and training on policy or procedural updates affecting enrollment services.
Collaborate with the Assistant Director for OneStop Training to develop and refine training materials.

Frontline Student Support

Provide direct enrollment services to students, families, and other constituents via in‑person, online, and phone interactions.
Monitor customer satisfaction and provide feedback to leadership

Other Duties

Generate and maintain statistical reports to support strategic planning and decision‑making.
Assist with presentations and workshops for prospective and current students and families.
Perform other duties as assigned

EXPECTED SALARY:

$57,000 annually

In addition, we offer the following exceptional benefits:

Health, Dental, and Vision Insurance
State Retirement Plans
Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
Tuition Assistance (UF Employee Education Program)
Public Service Loan Forgiveness (PSLF) Eligible Employer

For more information on benefits, please visit HR Benefits and Rewards (ufl.edu)

REQUIRED QUALIFICATIONS:

Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.

PREFERRED:

Previous supervisory experience
Strong organizational skills with the ability to set priorities and meet deadlines
Excellent verbal and written communication skills
Strong analytical, independent judgment, and problem-solving abilities
Proven customer service excellence and professionalism when handling sensitive situations
Experience with financial aid, registrar, admissions, billing, or student support services
Proficiency in automated systems (Microsoft Office, email, administrative software); working knowledge of PeopleSoft, Gator360, and student records systems preferred

SPECIAL INSTRUCTIONS TO APPLICANTS:

Applicants must upload the following documents to be considered for the position:

Cover Letter

Resume

List of References

Application must be submitted by 11:55 p.m. (ET) of the posting end.

This requisition has been reposted. Previous applicants are still under consideration and need not reapply.

HEALTH ASSESSMENT REQUIRED:

ADVERTISED:

31 Jul 2026

Eastern Daylight Time

APPLICATIONS CLOSE:

16 Aug 2026

Eastern Daylight Time

Apply Now

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