Transitional Care Coordinator Position Summary
Barnes Healthcare Services is seeking a Transitional Care Coordinator who is organized, service-minded, and committed to helping patients receive timely, accurate, and compassionate care.
This role supports the intake process for durable medical equipment and infusion pharmacy patients while also providing internal sales support to strengthen referral partnerships. The Transitional Care Coordinator works closely with patients, case managers, referral partners, payers, and internal teams to secure documentation, remove barriers to care, and support accurate account processing. The right candidate will model the Barnes Way by leading with accountability, customer service, urgency, transparency, teamwork, and a people-first mindset.
How We Take Care of Our Transitional Care Coordinators
Barnes offers competitive, market-based compensation and benefits, including:
- Health, dental, and vision insurance, plus ancillary benefit options
- Teladoc services provided at no cost
- $50,000 life insurance provided at no cost
- Employee Assistance Program provided at no cost
- 401(k) retirement plan with company match
- Short- and long-term disability
- 15 days paid vacation
- 8 paid holidays
- 40 paid volunteer hours
- Bereavement time off
- Quarterly company events
What We Are Looking For
We are looking for someone who can:
· Deliver excellent customer service to patients, referral partners, and internal teams.
· Think critically, prioritize referrals, and solve problems with urgency.
· Communicate clearly, professionally, and with follow-through.
- Understand payer requirements and help remove barriers to care.
· Build trust with case managers and referral partners.
· Work accurately in a fast-paced healthcare environment.
· Demonstrate accountability, initiative, flexibility, and alignment with the Barnes mission.
Essential Functions
· Models the Barnes culture and holds self and others accountable to the Barnes Way.
- Secures required documentation to support patient care and accurate billing.
· Monitors referral channels, including portals, faxes, and other intake sources.
· Processes referrals accurately and timely to support patients, payers, referral partners, and business goals.
· Builds and maintains positive relationships with case managers and referral partners.
· Processes test claims to determine patient responsibility and help remove barriers to care.
- Collaborates with internal teams, including CBO, HIT, HME, H@H, and other resources, to support whole patient care.
- Participates in the on-call schedule as required.
· Performs other duties as assigned.
Minimum Qualifications and Skills
· High school diploma or equivalent required.
· Two years of clinical healthcare, patient intake, and/or medical billing experience preferred.
- Pharmacy technician state licensing preferred.
· Durable medical equipment certification preferred.
- Experience with infusion pharmacy concepts, medication, and dosage measurements preferred.
· Strong communication, organization, customer service, and follow-through skills.
· Ability to work accurately, prioritize tasks, and solve problems in a fast-paced environment.
· Must demonstrate alignment with the Barnes mission, culture, and commitment to taking care of people.
Working Conditions
· Sitting and working on a computer for 8+ hours per day.
· Frequent communication with patients, referral partners, payers, and internal teams.
· May participate in an on-call schedule as required.
· Must be able to occasionally lift up to 15 pounds.
The Barnes Difference
Since 1909, Barnes Healthcare Services has been guided by one driving purpose: We Take Care of People.™
We are a fourth-generation family business committed to compassionate care, community involvement, teamwork, and meaningful impact. At Barnes, your work is more than a paycheck — it is an opportunity to help patients, support referral partners, and be part of a team that values service, empathy, and accountability.
Background Screening Notice
This position may require background screening through the Care Provider Background Screening Clearinghouse. For more information regarding Florida background screening requirements, disqualifying offenses, exemption procedures, and related timelines, please visit: https://info.flclearinghouse.com
Equal Employment Opportunity
Barnes Healthcare Services is an equal opportunity employer. We are committed to creating a workplace where team members feel valued, supported, and aligned with our mission to take care of people.
