Top 4 Help desk analyst Jobs in Gainesville, Ga

Service Desk Analyst (Entry Level)
Snap Tech IT —Cumming, GA
- $45,000 - $50,000 a year
- Full-time
- Windows
- Driver's License
- Communication skills
- Paid holidays
- Health insurance
2d
IT Service & Support Analyst
City of Gainesville, GA —Gainesville, GA
- $50,169.60 - $64,022.40 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Free parking
- Paid jury duty
1d
Service Desk Team Lead
Snap Tech IT —Cumming, GA
- $75,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance

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Associate IT Technician
IntegriCom, Inc. —Gainesville, GA
Our clients are professional services (financial, medical, legal), insurance, construction, real estate development, manufacturing, and utility companies.
$19 - $24 an hour
Quick Apply
11d
Service Desk Analyst (Entry Level)
Snap Tech IT —Cumming, GA
Occasionally travel onsite (valid driver’s license required). Provide remote technical support to business clients (B2B environment).
$45,000 - $50,000 a year
2d

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Help Desk Analyst
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Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). 2 Years experience documenting procedures.
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Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
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help desk analyst jobs near gainesville, ga

Service Desk Analyst (Entry Level)

Snap Tech IT -
Cumming, GA

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Job Details

Full-time
$45,000 - $50,000 a year
2 days ago

Benefits

Paid holidays
Health insurance
Dental insurance

Qualifications

Customer communication
Driver's License

Full Job Description

Looking to start your IT career with real-world experience? Snap Tech IT is hiring an Entry-Level Service Desk Analyst to join our Managed Service Provider (MSP) team. This is an ideal opportunity for recent graduates, current students able to work full-time, or career changers actively pursuing IT certifications.

You’ll gain hands-on experience across multiple client environments, technologies, and industries — not just one internal network.

If you’re motivated, customer-focused, and eager to grow in IT, we’d love to meet you.

Location: Cumming, GA
Job Type: Full-Time
Schedule: Monday–Friday | 7:50am–5:00pm
Salary: $45,000-50,000 per year + bonus opportunities

What You’ll Do

Provide remote technical support to business clients (B2B environment)
Troubleshoot Windows 11, Microsoft 365, Active Directory, email, printers, and basic networking issues
Manage and resolve tickets in our ticketing system
Use RMM tools (ConnectWise Automate) for monitoring and remote support
Perform technical triage and determine issue severity and impact
Document all work thoroughly and consistently
Stage, image, and deploy desktops and laptops
Assist with user onboarding and offboarding
Support cybersecurity tools (antivirus, email filtering, web filtering, encryption, MDM)
Maintain client documentation in IT Glue
Participate in ongoing technical training
Occasionally travel onsite (valid driver’s license required)
Participate in a rotating after-hours on-call schedule

What We’re Looking For

0–2 years of IT Support, Help Desk, Service Desk, or Technical Support experience
(internships, home labs, and personal projects count)
Strong customer service or client-facing experience
Strong communication skills (written and verbal)
Detail-oriented with strong documentation habits
A growth mindset and desire to build a long-term IT career

Preferred (Not Required)

CompTIA A+, Network+, or Security+
Microsoft certifications

Benefits

Medical & dental insurance
Paid vacation, holidays, personal & sick time
Retirement contribution
Training reimbursement
Performance-based bonus opportunities
Clear growth path into Technician, Tier 2, Systems Engineering, or Security roles

About Snap Tech IT

Since 2001, Snap Tech IT has provided tech support to businesses in Atlanta, Phoenix, and San Francisco, and we are growing fast. As we expand operations from coast to coast, we have great opportunities for savvy IT professionals.

You will join a proven team owned by industry thought leaders who share their IT industry knowledge on the local and national stage. You’ll find them right down the hall, working side-by-side with the rest of the team to build an incredible company. Our goal: to create an environment where people love to work, and to extend that to help our clients become the same.

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help desk analyst jobs in gainesville, ga

Service Desk Analyst (Entry Level)

IT Service & Support Analyst

Service Desk Team Lead

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