Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.
At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.
We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.
The Manager, Gas Operations is responsible for leading, directing, and optimizing the daily operations of the natural gas distribution system across designated service territories in Georgia. This role oversees operational functions including service delivery, leak survey programs, corrosion control, measurement, instrumentation and controls, construction and maintenance activities, and meter reading operations.
The Manager is accountable to ensure safe, reliable, and compliant system operations while achieving operational and financial performance objectives. This position plays a key leadership role in workforce development, regulatory compliance, emergency response management, customer satisfaction, and continuous improvement initiatives. The successful candidate leverages technology, data, and resource management systems to maximize operational effectiveness and support enterprise goals.
Operational Leadership
- Direct and oversee daily gas operations activities to ensure safe, reliable, and efficient service delivery.
- Develop, implement, and continuously improve operational processes, procedures, and documentation to enhance efficiency, accountability, and workflow management.
- Establish operational schedules and staffing plans to ensure adequate coverage and efficient resource utilization.
- Monitor operational performance metrics and implement corrective actions as needed to achieve business objectives.
- Collaborate with Engineering to identify, prioritize, and execute system improvements and infrastructure upgrades.
Financial and Resource Management
- Develop, manage, and monitor departmental budgets to ensure responsible stewardship of financial resources.
- Identify and implement opportunities to improve productivity, reduce costs, enhance quality, and strengthen customer satisfaction and safety performance.
- Optimize workforce deployment and resource allocation to support enterprise-wide operational requirements.
Team Leadership and Workforce Development
- Lead, coach, mentor, and develop supervisors and operational personnel to foster a high-performance culture.
- Evaluate staffing needs and proactively recruit, train, and develop qualified personnel.
- Ensure all employees meet required Operator Qualification (OQ), training, certification, and compliance standards before independently performing assigned work.
- Manage employee performance, conduct performance evaluations, and support career development planning.
- Review and approve employee time reporting and payroll submissions in accordance with company procedures and deadlines.
Safety, Compliance, and Quality Assurance
- Ensure compliance with all applicable federal, state, and local regulations, company policies, and safety standards.
- Schedule, monitor, and conduct quality assurance audits to verify system integrity, regulatory compliance, operational excellence, and customer safety.
- Maintain readiness and lead emergency response activities, including incident command coordination and resource mobilization during emergencies, outages, and system pressure events.
- Support enterprise-wide initiatives to maintain the safe and reliable operation of the gas distribution system.
Customer and Community Relations
- Oversee customer issue resolution related to operational responsibilities, ensuring a high level of customer satisfaction.
- Build and maintain productive relationships with developers, contractors, home builders, industrial customers, and economic development organizations to support customer growth and gas sales opportunities.
- Represent the company with regulatory agencies, public officials, customers, and community stakeholders as appropriate.
- Promote a positive corporate image through active participation in civic, professional, and industry organizations.
Strategic Execution
- Establish and drive operational goals aligned with departmental and enterprise strategies.
- Serve as a change leader by developing, implementing, and successfully executing business initiatives and projects.
- Partner with leadership teams to support strategic planning, operational excellence, and continuous improvement efforts.
- High School Diploma or GED required.
- Utility trade certifications, licenses, or related technical credentials required or preferred based on operational area.
- Associate or bachelor’s degree in engineering, Business, Operations Management, or a related discipline preferred.
- Minimum of 10 years of progressively responsible experience in natural gas operations, utility operations, or a related field.
- Demonstrated success leading, managing, and developing operational teams.
- Experience managing budgets, regulatory compliance requirements, safety programs, and operational performance metrics.
- Strong knowledge of natural gas distribution systems, construction and maintenance practices, emergency response processes, and applicable industry regulations.
Key Competencies
- Leadership and Team Development
- Operational Excellence
- Regulatory and Safety Compliance
- Emergency Response Management
- Financial Acumen
- Strategic Planning and Execution
- Customer Focus
- Change Management
- Process Improvement
- Communication and Stakeholder Management
- Workforce Planning and Resource Management
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.
As the successful candidate
Our Mission
We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.
Our Vision
We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.
Our Guiding Principles
- Customer Centric
- Integrity
- Entrepreneurial
- Teamwork
- Owner mindset
- Outcome focused
- Continuous learning
What we offer
Collaborative environment with a genuine flexible working policy
401k Plan with matching
Share purchase/match plan
Leadership Development Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
Free parking
Variety of Health & Wellness programs
Discount and Perks program
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.
Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.
