Leads by example and leads others to create a positive environment and experience for all community residents, team members and families. Leads the business to achieve positive financial and performance results. Ensures a productive, safe, and professional environment for all community team members. Inspire a collaborative leadership team that understands and implements its shared vision, values and responsibilities. Promote a positive community image that supports a fully occupied community.
- Maintain basic knowledge of computer software and internet platforms utilized by the organization.
- Ensure compliance with all federal, state or provincial, and/or local regulations.
- Ensure adherence to community budget, maintains census and prepares competitive analysis reports.
- Develop, monitor and participate in the Leader on Duty (LOD) call rotation.
- Exhibit understanding of the mission and vision for the community and lead development of experiences that are reflective of company values.
- Ensure a stable team of optimal quality and quantity by recruiting, hiring, supervising, evaluating, counseling, and, if necessary, terminating team members.
- Ensure all team members are consistently educated and trained through new team member orientation and regular education and training classes, including all requirements of federal and state or provincial regulations.
- Ensure adherence to all human resources systems so team members are treated fairly and equitably according to federal, state, and provincial regulations, as well as Company policy.
- Develop and maintain positive relationships with team members to cultivate an environment of open communication and approachability.
- Oversee the resident admission process to ensure required documentation is completed in a timely manner and in accordance with established policies and procedures.
- Ensure service needs of all residents are consistently identified through Nursing Assessment and auxiliary evaluations processes.
- Ensure service needs of all residents are consistently addressed through development and implementation of service plans.
- Ensure adherence to all health services systems so health needs of residents are consistently addressed.
- Ensure adherence to all health and safety systems so the health and safety of residents, team members, and visitors are consistently protected.
- Understand “role in” the safety and disaster plan.
- Strive to maintain a safe work environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices per the Company’s safety policies and procedures.
- Ensure adherence to all engagement standards to ensure physical fitness, intellectual, cultural, recreational, social, and spiritual needs of residents are consistently addressed in a vibrant, progressive and energetic manner per our Company standards and policies.
- Actively participate in engagement programming to foster strong relationships with residents as well as to set an example for team involvement and support of engagement.
- Actively engage in the daily operations of memory care to ensure standards are met, vibrant environment is established and to maintain active connections to residents and team members within memory care.
- Manage all culinary service systems so the nutritional needs of residents are consistently addressed by preparing appetizing, attractive, nutritious meals according to the highest food sanitation standards, and serving the meals in a pleasant dining environment.
- Ensure adherence to all environmental services and housekeeping systems so the community and grounds are consistently safe, well-maintained, clean, orderly and attractive.
- Manage sales and marketing department to ensure 100% occupancy can be achieved and maintained with consistently satisfied residents.
- Oversee all accounting system processes to ensure correct procedures are consistently used for accurate recording of revenues and expenses, including accounts receivable, accounts payable, payroll, and general accounting.
- Adhere to all quality assurance systems so continuous improvement of all community operations occurs.
- Ensure resident, team member, or physical plant problems that arise after usual business hours are addressed promptly and effectively, either by being personally available via telephone, in person or by assigning other appropriate leadership team members to be similarly available.
- Perform team member duties necessary for immediate community operations in case of staffing problem.
- Ensure RVP of Operations and other appropriate support team members are regularly informed of community status, particularly of any significant problems for which guidance is necessary.
- Effectively and dynamically lead team members, inspiring their confidence, motivating them to consistently perform their duties according to the highest standards and create an environment in which team members consistently feel valued and respected.
- Create an environment of collaboration in which leadership team members effectively work together and consistently demonstrate teamwork
- Ensure an environment for residents in which positive views of Assisted Living and Memory Care are consistently promoted.
- Develop and maintain positive relationship with family members and/or significant others of residents so they feel confident the needs of their loved ones are being addressed.
- Participate in the development of a positive relationship between community and community at large so they serve as resources for one another.
- Project a positive and professional image at all times.
- Adhere to all policies and procedures of the company.
- Maintain current CPR and first aid certification.
- Complete or assist with special projects as requested by senior management.
- Perform all other duties as assigned by RVP of Operations.
LEADERSHIP FUNCTIONS:
- Increase team member recognition and reward through performance reviews and promotion.
- Conduct community tours to prospective residents and their families.
- Attend various community events.
- Attend and participate in training, in-services, and team member meetings, as requested.
- Understand and implement all emergency plans including fire, hurricane, earthquake and other disasters.
- Manage monthly training for team members.
- Manage annual evacuation plans for team members.
- Adhere to Company Leadership Values at all times.
- Adhere to Company safety protocols at all times.
SKILLS / QUALIFICATIONS:
- Must be at least 21 years old.
- Bachelor’s Degree in Healthcare, Gerontology, Business or another related field or equivalent combination of education and experience.
- 2-5 years of experience as an Executive Director in Assisted Living, Memory Care and/or Independent Living.
- Valid driver’s license and access to a private vehicle for business use.
- Maintain Administrator license in states where required.
- Meet state or provincial health related requirements.
- Maintain any certifications as required by state or provincial regulations.
- Exceptional teambuilding and leadership skills.
- Strong experience developing individual team members.
- Excellent knowledge of the state regulations and compliance management.
- Proven ability to deliver results.
- Effective communication skills, both verbally and in writing.
- Maintain basic knowledge of computer software and internet platforms, including email.
- Working knowledge of basic accounting terminology and processes with strong financial judgement.
- Desire to work with older adults and their families.
MANAGEMENT/DECISION MAKING:
Apply existing guidelines and procedures to make varied decisions within a department. Use sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
PHYSICAL DEMANDS / WORKING CONDITIONS:Standing, walking, sitting, use hands and fingers to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl, speak, hear, ability to lift up to 50 pounds, vision, occasional weekend, evening or night work if needed to ensure shift coverage, Possible exposure to latex, blood- borne pathogens, various drugs, chemicals, infectious, or biological hazards, communicable diseases and infections, may perform unplanned tasks involving exposure to blood, bodily fluids, or tissue, which may contain AIDS, HIV, and Hepatitis A, B, and C viruses, occasional travel
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Assisted living: 1 year (Preferred)
Work Location: In person
