Top 6 Patient advocate Jobs in Gainesville Fl

Patient Advocate | Patient Experience | Day | Full-Time
UF Health —Gainesville, FL
- Full-time
- Microsoft Excel
- Hospital
- 5 years
2d
Dental Patient Advocate
Palms Medical Group —Williston, FL
- Dental office
- Microsoft Excel
- BLS Certification
- Paid holidays
- Health insurance
Quick Apply
5d
Patient Advocate Team Lead (Part-Time)
Ayr Wellness —Gainesville, FL
- Part-time
- Background check
- HIPAA
- Mid-level
Quick Apply
Insurance Claims Support Specialist | Patient Financial Services
UF Health —Gainesville, FL
- Full-time
- Basic math
- Mid-level
- Office
10d
Patient Financial Navigator
Florida Cancer Specialists & Research Institute —Gainesville, FL
- Full-time
- Background check
- Medical office experience
- High school diploma or GED
- Tuition reimbursement
- 401(k) matching
Clinical Research Nurse Navigator-Department of Neurosurgery-Neuro-Oncology
University of Florida —Gainesville, FL
- $87,000 - $95,000 a year
- Full-time
- Spanish
- Nursing
- Surgery
7d

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Patient Advocate | Patient Experience | Day | Full-Time

UF Health -
Gainesville, FL

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Microsoft Excel
Word embeddings
Desktop applications
Productivity software
Clinical confidentiality policies
Cross-functional collaboration
Negotiation in dispute resolution
Customer service problem-solving
Cross-functional communication

Full Job Description

Overview:

The Patient Experience Advocate supports, and enhances, the patient experience by proactively acting on the patient/families behalf. The Patient Experience Advocate assures that concerns or perceptions about quality of care and/or service, delivered by any member of the UF Health Shands team, are heard in a timely fashion, and addressed appropriately. The Patient Experience Advocate will achieve this by investigating, resolving, documenting and reporting organizational-specific patient, family, and visitor compliments, complaints, and grievances. The Patient Experience Advocate will develop, implement, and participate in patient experience initiatives related to the Hospital. The Patient Experience Advocate will serve as a trusted and informal information resource, communication channel facilitator, consultant and practitioner for dispute resolution. The Patient Experience Advocate will seek fair and equitable solutions to patient-care giver problems, will suggest dispute resolution processes for addressing and managing conflicts, and provide input to unit and departmental Managers on policy, procedural and practice changes to maintain patient rights. The Patient Advocate promotes effective relationships/communication between patients and caregivers.

In this position you will resolve complaints and grievances. Must be comfortable resolving complaints in a calm manner.

Qualifications:

Minimum Education and Experience Requirements:

Bachelor's degree in a healthcare, business or a related field is required.
Five years of verifiable experience as a Patient Advocate in an academic health center will be considered in lieu of the degree requirement.
The following core competencies are required: high regard for protecting confidentiality of patient and corporate information; demonstrate strong customer service skills; ability to relate to people of diverse backgrounds, training and experience; able to address difficult, awkward situations with tact and diplomacy; ability to handle angry people constructively, a high energy level.
Excellent interpersonal and negotiating skills with the ability to influence across functional lines required. Must be a team player and have proven success applying a team approach to obtain resolution to an issue or successfully accomplish a goal.
The ability to facilitate groups is highly desirable. The following experience or knowledge is highly desirable: three years of recent experience in an acute care hospital facility; knowledge of CMS CoP regulations and The Joint Commission standards for patient complaints and grievances; medical terminology; knowledge of service improvement methodologies. Computer skills must include proficiency in Microsoft Word, Excel, and Power Point and an ability to rapidly learn job specific applications.

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Refine Your Search

patient advocate jobs in gainesville fl

Patient Advocate | Patient Experience | Day | Full-Time

Dental Patient Advocate

Patient Advocate Team Lead (Part-Time)

Insurance Claims Support Specialist | Patient Financial Services

Patient Financial Navigator

Clinical Research Nurse Navigator-Department of Neurosurgery-Neuro-Oncology

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