Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and LinkedIn.
POSITION TITLE
Quality Support Manager — Semiconductor Chemicals
The Quality Support Manager ensures consistent, defect-free delivery of electronic-grade chemicals to semiconductor customers by leading statistical process control, identifying process trends, driving corrective and preventive actions, and serving as the primary interface for customer quality communications and audits. This role partners closely with Commercial, Operations, R&D, Process Technology, and Supply Chain teams to reduce variation, strengthen the Quality Management System, and elevate customer satisfaction. This is an individual contributor leadership role requiring strong influence across functions.
Serve as the primary quality point of contact for assigned semiconductor accounts, providing timely, technically sound responses to inquiries, deviations, and complaints.
Prepare and deliver customer-facing quality metrics, including out-of-specification trends, SPC stability, and capability summaries for quarterly reviews and ad hoc requests.
Build, maintain, and improve SPC coverage for critical production and quality control parameters, including control charts, capability studies, normality checks, and stability reviews.
Communicate complex technical information clearly to customers, including batch and lot genealogy, capability summaries, method changes, and specification alignment.
Own or support key Quality Management System processes, including document control, nonconformance management, corrective action, risk management, FMEA, control plans, and management review inputs.
Use statistical software, visualization tools, and ERP/LIMS platforms such as JMP, Power BI, and SAP to automate dashboards, SPC triggers, and report generation.
Lead cross-functional quality initiatives across Manufacturing, R&D, Supply Chain, Process Technology, and Commercial teams.
QUALIFICATIONS - REQUIRED
Proven customer-facing experience supporting technical quality inquiries, customer communications, audits, and issue resolution.
Strong applied statistics experience, including control charts, capability analysis, measurement system analysis, hypothesis testing, regression/ANOVA, and practical SPC ownership.
Working knowledge of ISO 9001, change control, document control, nonconformance management, and corrective/preventive action processes.
The successful candidate will have strengths in the following:
Highly organized, detail-oriented, and disciplined in managing priorities, documentation, deadlines, and follow-through in a high-expectation customer environment.
Strong commercial acumen with the ability to balance customer expectations, technical risk, operational constraints, and practical business outcomes.
Clear, confident communication skills with the ability to translate complex quality data, process trends, and risk assessments into actionable customer and business insights.
Strong stakeholder management skills with the ability to align Manufacturing, R&D, Commercial, Process Technology, Supply Chain, and customer teams without direct authority.
Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.
To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact [email protected].
