Top 134 Bilingual customer service associate Jobs in Gaithersburg, Md

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Health Advocate - Outbound Calls, Healthy Outcomes Team - Work From Home
CVS Health —Washington, DC
- $17.00 - $34.15 an hour
- Full-time
- Remote
- Bilingual
- Computer literacy
- Windows
- Health insurance
- Dental insurance
13d
WIC - Client Service Associate
Community Clinic Inc. —Silver Spring, MD
- $37,440 - $38,440 a year
- Full-time
- Spanish
- Maintenance
- English
- Tuition reimbursement
- Paid time off
Quick Apply
Customer Service Representative-E?Procurement
Aramark —Rockville, MD
- $22 - $27 an hour
- Holidays
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
CALL CENTER REPRESENTATIVE BILINGUAL
Whitman-Walker Health —Washington, DC
- $21.00 - $26.25 an hour
- Weekends as needed
- Spanish
- HIPAA
- Experience equivalent to degree accepted
Quick Apply
Billing Support Specialist I
GeneDx —Gaithersburg, MD
- $23.50 - $25.50 an hour
- Bilingual
- Writing skills
- Office
Patient Contact Center Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Miguel Malca - State Farm Agent —Germantown, MD
- $40,000 - $50,000 a year
- Full-time
- Spanish
- 11+ years
- Office
- Paid time off
- Gym membership
Quick Apply
CSR II Operations (Temporary, Remote Lawrence KS)
Maximus —Tysons, VA
- $19 an hour
- Temporary
- Remote
- Background check
- High school diploma or GED
- Continuous improvement
Part-Time Temporary Customer Support Specialist (Bilingual English & Spanish)
Trilogy Federal LLC —Arlington, VA
- $20 an hour
- Temporary
- Remote
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
1d
Customer Engagement Specialist
GeneDx —Gaithersburg, MD
- $21 - $26 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Writing skills
CSR II Operations (Temporary, Remote McAllen, TX)
Maximus —Tysons, VA
- $19 an hour
- Temporary
- Remote
- Background check
- High school diploma or GED
- Continuous improvement
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Herndon, VA
- $18.30 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
10d
Customer Service Representative
Alloy Roofing —McLean, VA
- $20 - $25 an hour
- Full-time
- Bilingual
- Computer literacy
- Computer skills
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Ashburn, VA
- $18.30 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Herndon, VA
- $18.30 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
9d
CLIENT SERVICES REPRESENTATIVE BILINGUAL
Whitman-Walker Health —Washington, DC
- $19.95 - $24.94 an hour
- Weekends as needed
- Spanish
- HIPAA
- Office
Quick Apply
Customer Service Associate
Father and Son Companies, LLC —Gaithersburg, MD
- From $17 an hour
- Part-time
- Bilingual
- Google Workspace
- Computer literacy
- Paid training
- Paid time off
Quick Apply
6d
Customer Service Representative (Administrative Assistant III)
Fairfax County Government —Fairfax, VA
- $46,160.40 - $80,780.75 a year
- Full-time
- Spanish
- Computer literacy
- Basic math
- Paid holidays
- Disability insurance
5d
Customer Service Representative - State Farm Agent Team Member
Dave Vidmar - State Farm Agent —Gaithersburg, MD
- $40,000 - $55,000 a year
- Full-time
- Spanish
- Office
- Communication skills
- Paid time off
Quick Apply

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Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

Quick Apply

Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

Quick Apply

Refine Your Search

bilingual customer service associate jobs in gaithersburg, md

Call Center Operator - All Shifts

Health Advocate - Outbound Calls, Healthy Outcomes Team - Work From Home

WIC - Client Service Associate

Customer Service Representative-E?Procurement

CALL CENTER REPRESENTATIVE BILINGUAL

Billing Support Specialist I

Patient Contact Center Representative (Remote)

Customer Service Representative - State Farm Agent Team Member

CSR II Operations (Temporary, Remote Lawrence KS)

Part-Time Temporary Customer Support Specialist (Bilingual English & Spanish)

Customer Engagement Specialist

CSR II Operations (Temporary, Remote McAllen, TX)

Bilingual Customer Service Specialist (Spanish)

Customer Service Representative

Bilingual Customer Service Specialist (Spanish)

Bilingual Customer Service Specialist (Spanish)

CLIENT SERVICES REPRESENTATIVE BILINGUAL

Customer Service Associate

Customer Service Representative (Administrative Assistant III)

Customer Service Representative - State Farm Agent Team Member

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AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

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