Top 2116 End associate Jobs in Gaithersburg, Md

Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
Direct Support Professional (DSP)/Overnight Instructional Associate (FT)
COMMUNITY SUPPORT SERVICES INC. —Gaithersburg, MD
- From $24.24 an hour
- Overnight shift
- 18 years or older
- CPR Certification
- Sanitation
- Disability insurance
- Health insurance
Quick Apply
Front End Entry Level
Safeway —Germantown, MD
- $15.00 - $21.50 an hour
- Part-time
- Cash register
- Fair chance
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
9d
Cashier
Home Depot —Germantown, MD
- $18.50 - $19.50 an hour
- 1 year
- Entry level
Member Specialist
Sam's Club —Gaithersburg, MD
- $19 - $27 an hour
- High school
- Merchandising
- Teaching
- Paid jury duty
- Disability insurance
Front End Service Team Associate
Walmart —Columbia, MD
- $16 - $29 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Sales Associate - Spirit
Spirit Halloween —Rockville, MD
- $18.00 - $18.25 an hour
- Seasonal
- Merchandising
- Ability to lift 50 pounds
- Cleaning
- Paid sick time
SALES ASSOCIATE
Dollar General —Germantown, MD
- $18.00 - $18.10 an hour
- Part-time
- Merchandising
- Basic math
- High school diploma or GED
- Paid parental leave
- Health insurance
Data Processing Specialist, Associate
LCG, Inc. —Rockville, MD
- $20 - $25 an hour
- PRN
- Remote
- 7 years
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Associate II
Dollar Tree —Germantown, MD
- $18.00 - $18.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Concierge (Receptionist)
HarborChase of Olney —Olney, MD
- Part-time
- High school diploma or GED
- Entry level
Quick Apply
Onboarding Accounting Associate
Aprio —Rockville, MD
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 3 years
- Bachelor's degree
- Profit sharing
- Wellness program
Associate Specialist (Cell Therapy Manufacturing)
AstraZeneca —Rockville, MD
- $65,082 - $97,622 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
5d
Fiscal Assistant, Grade 16
Montgomery County Government —Rockville, MD
- $59,237 - $92,718 a year
- Email
- Oracle
- Office
- Military encouraged
- Wellness program
- Paid parental leave
6d
Packaging Associate | Asociados de Empaque
Mayorga Coffee —Rockville, MD
- Full-time
- Ability to lift 50 pounds
Quick Apply
End User Support Technician Tier 2
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- Windows
Front Desk Associate (Flex-PRN)
The Grandview by Erickson Senior Living —Bethesda, MD
- $18 - $21 an hour
- PRN
- Apartments
- Entry level
- Health insurance
- Dental insurance
6d
Checkout Team Associate
Walmart —Washington, DC
- $18.50 - $31.50 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Ice Cream Associate
Max's Best Ice Cream —Bethesda, MD
- $15 - $18 an hour
- Part-time
- Assembly
- Ability to lift 50 pounds
- Quick service & fast food restaurant
Quick Apply
Tech Customer Support
Aircraft Owners and Pilots Association —Frederick, MD
- $29 - $34 an hour
- Monday to Friday
- Microsoft Outlook
- Computer Science
- Mid-level
- Wellness program
- Paid parental leave

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Help Desk Specialist

Ardent Eagle Solutions -
Washington, DC

Apply Now

Job Details

Full-time
$26 - $33 an hour

Benefits

Paid time off
Work from home
401(k) matching

Qualifications

Incident management software
Windows
Computer hardware
Desktop (troubleshooting support)
macOS
Desktop administration
Ticketing system technical support

Full Job Description

Overview:

The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards.

This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments.

Background:

Ardent Eagle Solutions (AES) is seeking a Help Desk Specialist to support a Department of Commerce (DOC) program. This role serves as a critical front-line resource responsible for delivering high-quality technical support to end users across a dynamic, mission-driven environment.

Responsibilities:

Serve as the primary point of contact for end-user technical support via phone, email, web portals, and in-person interactions
Provide troubleshooting and resolution support for:
- Email systems and account access
- Network directories and user permissions
- Computer operating systems (Windows and macOS)
- Standard desktop applications (e.g., Microsoft Office Suite)
- Applications developed or deployed under the contract
Diagnose and resolve hardware and software issues, including desktops, laptops, and peripheral devices
Support and troubleshoot printer and connectivity issues
Document, track, and manage incidents and service requests using a ticketing system
Escalate complex or unresolved issues to appropriate technical teams, ensuring proper follow-through
Maintain accurate records of issues, resolutions, and user interactions
Provide clear, professional communication and guidance to users with varying levels of technical proficiency
Contribute to knowledge base articles and standard operating procedures as needed

Qualifications:

Approximately 2 years of experience in a help desk, technical support, or related IT support role
Demonstrated ability to troubleshoot hardware and software issues across multiple platforms
Experience supporting both Windows (PC) and macOS environments
Strong customer service skills with the ability to communicate technical information clearly and effectively
Familiarity with ticketing systems and incident management processes
Ability to prioritize tasks and manage multiple support requests in a fast-paced environment
This position may require the ability to obtain and maintain a Public Trust clearance or other government suitability determination

Education:

Associate’s Degree (AA/AS) in Information Technology, Computer Science, or a related field

Equivalent combination of education and relevant experience may be considered in lieu of a degree

Certification(s):

Industry-recognized certifications such as:

CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate
Apple Certified Support Professional (ACSP)

Compensation:

The compensation range for this position is $26 – $33 per hour. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.

Compensation Disclaimer:
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.

Location and Work Hours:

This position supports a hybrid work schedule and requires regular on-site presence in Washington D.C.

Employees will be expected to report on-site several days per week, with the specific schedule determined in coordination with their Supervisor. As such, candidates must reside within a reasonable commuting distance of Washington, D.C. This position is not eligible for full-time remote work or for candidates located outside of the local commuting area.

Standard working hours are based on a 40-hour work week, Monday through Friday. While some flexibility may be available, employees are generally expected to be available during core business hours of 9:00 AM – 3:00 PM ET.

When working remotely, employees must have access to a reliable internet connection and a suitable work environment that supports productivity and compliance with company policies.

This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor. All employees must adhere to the Company’s “Work from Home and Telework” policies and procedures as outlined in the Employee Handbook and must sign the Employee Handbook Acknowledgement prior to being authorized to work remotely.

Benefits and EEO:

At Ardent Eagle Solutions, we offer a comprehensive benefits package for our employees and their families. For employees covered under the Service Contract Act (SCA), we provide a Health & Welfare payment that can be used to purchase health benefits. SCA employees also have the option to enroll in our company-sponsored plans at full cost. All employees may take advantage of additional programs, including:

Matching 401(k) Plan
Continuing Education Assistance
Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

Apply Now

Refine Your Search

end associate jobs in gaithersburg, md

Help Desk Specialist

Direct Support Professional (DSP)/Overnight Instructional Associate (FT)

Front End Entry Level

Cashier

Member Specialist

Front End Service Team Associate

Sales Associate - Spirit

SALES ASSOCIATE

Data Processing Specialist, Associate

Customer Service Associate II

Concierge (Receptionist)

Onboarding Accounting Associate

Associate Specialist (Cell Therapy Manufacturing)

Fiscal Assistant, Grade 16

Packaging Associate | Asociados de Empaque

End User Support Technician Tier 2

Front Desk Associate (Flex-PRN)

Checkout Team Associate

Ice Cream Associate

Tech Customer Support

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