Top 209 Help desk technician Jobs in Gaithersburg, Md

Outreach Subject Matter Expert (SME)
CACI —Annapolis Junction, MD
- $84,900 - $178,400 a year
- Full-time
- 11+ years
- High school diploma or GED
- Bachelor's degree
- Health insurance
Help Desk Technician - DAYS - TS/SCI W/ POLY
General Dynamics Information Technology —Annapolis Junction, MD
- $25.63 - $32.20 an hour
- Monday to Friday
- Mid-level
- Office
- 3 years
- Paid time off
- 401(k) matching
Help Desk Technician Tier III - TS/SCI with Polygraph
General Dynamics Information Technology —Washington, DC
- $30.65 - $41.47 an hour
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Paid time off
- 401(k) matching
Help Desk Technician
Alpha Team Solutions, Inc —Bethesda, MD
- From $75,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
6d
Help Desk Technician
Planet Depos —Rockville, MD
- $24.04 - $27.00 an hour
- Monday to Friday
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
IT Helpdesk Specialist
Terrestris Global Solutions —Washington, DC
- $41.82 - $46.91 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Tuition reimbursement
- Retirement plan
Quick Apply
PC Depot Technician I
R3 LLC —Frederick, MD
- $55,000 - $60,000 a year
- Computer Science
- Office
- Associate's degree
- Health insurance
- Dental insurance
6d
End User Support Technician Tier 2
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- Windows
Senior Help Desk Technician II
Contact Government Services, LLC —Washington, DC
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
End User Support Technician Tier 3
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- High school diploma or GED
14d
IT Help Desk Specialist
AHU Technologies Inc —Washington, DC
- $32 - $35 an hour
- Full-time
- 11+ years
- Mid-level
- High school diploma or GED
Quick Apply
4d
Technology Technician - Tier I
Rochambeau, The French International School of Washington DC —Bethesda, MD
- $60,000 - $69,900 a year
- Urgently hiring
- Background check
- School experience
- Google Workspace
- Paid holidays
- Health insurance
Technical Services Support Technician III - Department of Technology & Communication Services
Howard County —Columbia, MD
- $27.23 - $36.77 an hour
- Full-time
- Background check
- Basic math
- Pass drug screening
- Paid jury duty
- Paid parental leave
Tier 2 Desktop Support Technician
General Dynamics Information Technology —Washington, DC
- $32.30 - $43.70 an hour
- 5 years
- Office
- Continuous improvement
- 401(k) matching
4d
Tier 1 Helpdesk Technician
HUMAN TOUCH LLC —Silver Spring, MD
- $17.50 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
KBR —Chantilly, VA
- $149,000 - $182,100 a year
- Full-time
- Windows
- 8 years
- Bachelor's degree
- AD&D insurance
- Health insurance
IT Help Desk Technician
The Ford Agency —Washington, DC
- $51,000 - $82,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
NOC Technician Tier 1
Koniag Government Services —Washington, DC
- $55,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Spanish
- Microsoft Excel
- Azure
- Paid holidays
- Health insurance

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Outreach Subject Matter Expert (SME)

CACI -
Annapolis Junction, MD

Apply Now

Job Details

Full-time
$84,900 - $178,400 a year

Benefits

Health insurance

Qualifications

High school diploma or GED
TS/SCI with Polygraph
Intelligence community

Full Job Description

Job ID

327572

Job Title: Outreach Subject Matter Expert (SME)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Opportunity

Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status. You will interact with users via phone, VTC, email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support.

Responsibilities

Troubleshoot system issues and perform first‑level corrective maintenance.
Address complex user questions and provide clear guidance.
Support other help desk technicians when advanced assistance is needed.
Deliver concise operational updates to customer teams.
Follow and maintain SOPs and SLAs.
Maintain and update the ticket‑tracking system.

Qualifications

Required

An NSA TS/SCI with Polygraph.
15 years of hands‑on experience with Intelligence Community (IC) tools and capabilities.
High school diploma.
Understanding of product workflows in an operational environment.

Desired

Bachelor’s degree.
Operational experience as an analyst.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$84,900 - $178,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply Now

Refine Your Search

help desk technician jobs in gaithersburg, md

Outreach Subject Matter Expert (SME)

Help Desk Technician - DAYS - TS/SCI W/ POLY

Help Desk Technician Tier III - TS/SCI with Polygraph

Help Desk Technician

Help Desk Technician

IT Support Technician I

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

IT Helpdesk Specialist

PC Depot Technician I

End User Support Technician Tier 2

Senior Help Desk Technician II

End User Support Technician Tier 3

IT Help Desk Specialist

Technology Technician - Tier I

Technical Services Support Technician III - Department of Technology & Communication Services

Tier 2 Desktop Support Technician

Tier 1 Helpdesk Technician

IT Support Technician

IT Help Desk Technician

NOC Technician Tier 1

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