Top 53 Helpdesk specialist Jobs in Gaithersburg, Md

SupportCenter Specialist - Tier 1
Optimal Networks —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
8d
Helpdesk Specialist Entry DC
AHU Technologies Inc —Washington, DC
- $30 an hour
- Full-time
- Research
- Office
- Microsoft Office
Quick Apply
IT Support Center Specialist (Tier 1)
Optimal Networks, LLC —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
9d
Tier 1 Helpdesk Technician
HUMAN TOUCH LLC —Silver Spring, MD
- $17.50 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Technician - Tier II
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
HelpDesk Specialist
Business Management Associates, Inc. —Bowie, MD
- Part-time
- Remote
- 11+ years
- Windows
- Master's degree
Quick Apply
IT User Support Specialist
Greenberg Traurig —Washington, DC
- $38.46 - $43.59 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Helpdesk Specialist Tier 1/2
Annexa Inc. —Washington, DC
- 11+ years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Helpdesk Specialist Journeyman
AHU Technologies Inc —Washington, DC
- $30 an hour
- Full-time
- Microsoft Outlook
- Mid-level
Quick Apply
Helpdesk Specialist - Tier II
Annexa Inc. —Washington, DC
- $0.01 - $42.96 an hour
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Tech Specialist 2 - Tysons, VA
M.C. Dean, Inc —Tysons, VA
- $90,640 - $135,960 a year
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
- Paid parental leave
- Disability insurance
Helpdesk Specialist Master
AHU Technologies Inc —Washington, DC
- $32 - $37 an hour
- Full-time
- 11+ years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Helpdesk Shift Supervisor
Maximus —Annapolis Junction, MD
- $55,000 - $70,000 a year
- 7 years
- Travel
- Mentoring
- Paid holidays
- Disability insurance
6yrs Helpdesk Specialist
AHU Technologies Inc —Washington, DC
- $25 - $28 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
6Yrs Helpdesk Specialist - Washington DC (In-person interview)
AHU Technologies Inc —Washington, DC
- $27 - $30 an hour
- Full-time
- 6 years
- Microsoft Outlook
- Travel
Quick Apply
Helpdesk Specialist Entry
AHU Technologies Inc —Washington, DC
- $19 - $21 an hour
- Full-time
- Microsoft Office
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
16+Years Helpdesk Specialist Master
GoIntellects Inc. —Washington, DC
- $32 - $35 an hour
- Full-time
- Office
- High school diploma or GED
- Team management
Quick Apply
Help Desk Specialist
Information Sciences Corporation —Washington, DC
- Email
- Computer literacy
- English
- Mid-level
DC Helpdesk Specialist Journeyman
AHU Technologies Inc —Washington, DC
- $30 an hour
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
Quick Apply

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helpdesk specialist jobs near gaithersburg, md

SupportCenter Specialist - Tier 1

Optimal Networks -
Rockville, MD

Apply Now

Job Details

Full-time
$25 - $28 an hour
8 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Life insurance

Qualifications

Email customer support
Phone communication
High school diploma or GED
Managing clients in a customer support role
Phone customer support
Productivity software support
Desktop (troubleshooting support)
Technical support via email
Desktop administration
CompTIA Security+
Antivirus software

Full Job Description

Position Summary

As an Optimal SupportCenter Specialist, you will provide remote support services for our clients. Working remotely, you will gather the client’s information and determine the customer’s issue by analyzing the symptoms and determining the underlying problem. You will be troubleshooting a wide variety of issues and supporting a huge range of operating environments.

Location: Hybrid - Monday Remote, 4 days in office, 1 day remote

Scheduled Weekly Hours: 40 (Full-Time)

Travel Required: Less than 5%

Responsibilities

This position has the following responsibilities.

Handling customer technical support cases through phone and email submission
Establish, maintain, and increase client satisfaction through professional, courteous, and caring service.
Provide superb technical support for:
End-user devices: desktops, laptops, mobile devices, printers, scanners etc.
Desktop Operating Systems – Windows and MAC OS
Software Support across various types of software (e.g., MS Office, POS system, accounting software etc.)
User Administration and Identity Management – Active Directory, MFA (Azure AD, Okta etc.)
Cloud based (SaaS) system – Microsoft 365, Windows365 etc.
Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems.
Document clear and concise facts-based actions and information in the ITSM system and maintain accurate time recording.
Ensure the user is updated on status of incident, communicated on the solution, and is satisfied with solution before closing ticket.
Provide case status updates to management and end-users according to service level guidelines
Collaborate with higher level support functions to transfer actions undertaken to ensure smooth transition and knowledge transfer
Provide / offer guidance and help users solve common IT problems.
Create and maintain relevant processes, procedures, and knowledge article documentation.
Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.

Reporting Relationship

Reports to: Reactive Operations Center (ROC) team lead

Attributes

To be successful in this position employee will have the following attributes

Client-focused. You are empathetic and “read” people and situations well. You understand that helping clients meet their business goals is critical to success. You like to take care of people and help make their work easier. You are excellent at setting expectations and careful to deliver on your promises.
Attention to detail. You pay meticulous attention to detail; you always spot the typo, the grammatical mistake, the error in the database, or the incorrect calculation in Excel.
Scrupulous, ethical, and honest. You are beyond reproach in business dealings. Internally and externally, you are known to be reliable, accountable, and trustworthy.
Problem Solver. You use your skills and knowledge to solve the problem, not just the symptoms, looking to ensure that it is always fixed the first time.

Skills, Qualifications and Experience

Skills

Mandatory

Strong knowledge of customer service practices and procedures
Strong interpersonal and communication skills; able to translate technical issues to non-technical people, in written, verbal, and non-verbal communications
Developed troubleshooting and diagnostic skills
Demonstrated ability to function in a non-scripted helpdesk environment
Demonstrated experience providing remote support via remote tools
Demonstrated knowledge and understanding of Microsoft Windows Desktop Operating systems, Microsoft 365, Collaboration tools, virus protection, and similar technologies critical to business operations.

Desirable

Demonstrated knowledge and understanding of Microsoft Windows Server products (2012 R2, 2016, 2019), Microsoft Azure Cloud based services.

Qualifications

Mandatory

High school diploma or GED
CompTIA A+

Desirable

HDI – Support Center Analyst (HDI-SCA)
ITIL v4 Foundations Certification or Knowledge Centered Service (KCS) Principles and Foundations
CompTIA Network+, CompTIA Security+
Microsoft 365 Certified: Fundamentals

Experience

Mandatory

2+ years of Service/Help Desk experience providing IT Support
Experience working cooperatively in a team environment with other support groups via phone calls, email, and messaging chat tools.
Comfortable working a shift that falls between 10:00 AM and 9:00 PM to help provide late-day coverage in our 24/7/365 operation.

Desirable

Managed Service Provider (MSP) Experience in a Service Desk Role

What We Offer

You won’t have to leave us to get ahead. Our high performers stick with us and grow with us. We’re good at what we do. We have fun, and we are fun.
You play a key role in helping others succeed, and you get to see the daily impact and importance of your work. You aren’t a cog in the wheel – you matter.
As you spend time with us, you will quickly see that we live by our core values. Tell the Truth, Do the Right Thing, Everyone Benefits

About Optimal Networks

Founded in 1991, Optimal Networks, LLC is a values-based consulting organization that helps small and mid-sized law firms, associations, and businesses solve problems by way of thoughtful technology guidance and white-glove service.

Last year, our Founder & CEO literally wrote the book on strategic legal technology, which you can learn more about here. https://www.modernlawfirmbook.com/

With nearly 20 workplace excellence awards under our belts and a top ethics award to boot, we take our people and our environment to heart. Take a look at the Scrapbook page on our website and listen to this podcast with our Founder & CEO to see (and hear) what we mean.

https://www.optimalnetworks.com/company/scrapbook/

https://theteamworkadvantage.transistor.fm/episodes/heinan-landa-the-power-of-strong-organizational-core-values

It boils down to this: a team that is happy and engaged is going to provide its clients with the absolute highest level of service . We’re about helping people in the best possible way and delivering the kind of support that our competitors wish they could match.

Join us?

Apply Now

Refine Your Search

helpdesk specialist jobs in gaithersburg, md

SupportCenter Specialist - Tier 1

Helpdesk Specialist Entry DC

IT Support Center Specialist (Tier 1)

Tier 1 Helpdesk Technician

Helpdesk Technician - Tier II

HelpDesk Specialist

IT User Support Specialist

Helpdesk Specialist Tier 1/2

IT Helpdesk Analyst (Level 1 / L1 Support)

Helpdesk Specialist Journeyman

Helpdesk Specialist - Tier II

Tech Specialist 2 - Tysons, VA

Helpdesk Specialist Master

Helpdesk Shift Supervisor

6yrs Helpdesk Specialist

6Yrs Helpdesk Specialist - Washington DC (In-person interview)

Helpdesk Specialist Entry

16+Years Helpdesk Specialist Master

Help Desk Specialist

DC Helpdesk Specialist Journeyman

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