Top 711 Patient access occupations Jobs in Gaithersburg, Md

Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
Patient Access Representative (Full-time)
Children's National Hospital —Montgomery County, MD
- $20.75 - $40.99 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- HIPAA
1d
Remote Central Intake Coordinator
Emmett Healthcare —Washington, DC
- $80,168.39 - $90,000.00 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- Case management
Quick Apply
5d
Front Desk Associate (Part-time) Germantown, MD & Rockville, MD
PM Pediatrics Management Group —Germantown, MD
- $17 - $28 an hour
- Part-time
- Sanitation
- HIPAA
- High school diploma or GED
Quick Apply
12d
Patient Access Registrar I, Day Shift, Rehabilitation
Adventist HealthCare —Rockville, MD
- $19.21 - $24.90 an hour
- Full-time
- Hospital
- Pass drug screening
- High school diploma or GED
- Free parking
- AD&D insurance
2d
OPS - Patient Representative I
Community Clinic Inc. —Gaithersburg, MD
- $20 - $21 an hour
- Full-time
- CPR Certification
- Bachelor of Science
- High school diploma or GED
Quick Apply
2d
Registrar/ Receptionist
Mobile Medical Care —Rockville, MD
- Entry level
1d
Front Desk
U.S. Dermatology Partners —Rockville, MD
- $18 - $21 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply
13d
Medical Front Office
Gold Pediatrics Llc —Rockville, MD
- $21 - $23 an hour
- Full-time
- Spanish
- Organizational skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
1d
Patient Access Representative
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Commuter assistance
- AD&D insurance
Patient Service Coordinator MHUC
MedStar Health —Rockville, MD
- $18.70 - $32.72 an hour
- Full-time
- Urgent Care
- High school diploma or GED
- Computer skills
Receptionist
PDS Health —Silver Spring, MD
- $18 - $25 an hour
- Part-time
- Hospitality
- Dental office
- Computer literacy
- Health insurance
- Dental insurance
Patient Access ED Registrar, Night Shift, Patient Access
Adventist HealthCare —Rockville, MD
- $18.40 - $23.48 an hour
- Full-time
- Computer literacy
- Medical office experience
- Pass drug screening
- Free parking
- AD&D insurance
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Patient Service Associate (Perioperative Services)
MedStar Health —Washington, DC
- $20.57 - $36.27 an hour
- Full-time
- Hospital
- High school diploma or GED
- Perioperative Care
Patient Access Associate
Inova Health System —Fairfax, VA
- Full-time
- High school diploma or GED
- Neurology
- Pediatrics
- Wellness program
- Paid parental leave
Patient Access Rep
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- HIPAA
Patient Service Coordinator MAS
MedStar Health —Silver Spring, MD
- $18.70 - $32.72 an hour
- Full-time
- High school diploma or GED
- Computer skills
- 1 year
8d
Patient Access Representative (Part Time | 16 Hours Per Week)
Children's National Hospital —Montgomery County, MD
- $20.75 - $40.99 an hour
- Part-time
- Microsoft Excel
- Computer literacy
- HIPAA
9d

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Call Center Agent

Zimmerman Associates, Inc. -
Bethesda, MD

Apply Now

Job Details

$21.50 an hour

Qualifications

Microsoft Outlook
High school diploma or GED

Full Job Description

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions’ premier coordinating authority for appointing and referral management.

PAY RATE: $21.50 HRLY PLUS $5.09 H&W

ROLE AND RESPONSIBILITY:

Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region.

This is an onsite employment opportunity. .

QUALIFICATIONS/SKILLS AND EXPERIENCES:

High school diploma and at least six (6) months’ experience in a customer service role in a healthcare environment or a related discipline is required.
U.S Citizenship required as well as ability to obtain a Public Trust Clearance.
Effective communication skills.
Knowledge of medical terminology.
Knowledge of Health Information Privacy (ethical and legal considerations)
Familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services.
Ability to perform accurate data entry with strong attention to detail.
Superior customer service, problem solving, collaboration and organizational skills.
Knowledge of Microsoft Office programs, Outlook (email), and the Internet is required.

ESSENTIAL TASKS:

1. Utilize the AVAYA automated Call Distribution (ACD) system, receive phone calls for appointment related requests for the National Capital Region and the Proactive line/POM.

2. Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request. Supports the Primary Care Manager (PCM) by name processing for appointments and appropriate access to care timeframes allocation of standard appointment types.

3. Ensure all appointments are booked, canceled and/or rescheduled in accordance with NCR established standards, policies, and business rules, and the IRMAC Protocol Website for any of the 600 plus clinic SOPs.

4. Proactively call patients to schedule appointments with PCM or Specialty clinic. Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions based on the booking protocols and referral notes.

5. Verify patient registration information via MHS Genesis Revenue Cycle appointment software prior to scheduling appointments. Review health care delivery plans and military status related to patient eligibility in MHS Genesis Revenue Cycle and DEERS. Correct demographic data as needed.

6. Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals.

7. Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF.

8. Provide clinic appointment access, send electronic messages to doctors, nurse practitioners, physician assistants, and nursing staff administrators.

9. Send telephone consults to designated triage nurse for PCM immediately following the completion of a Telephone consult.

10. Provide feedback to PM regarding patient appointment access and issues encountered during phone call interactions.

11. Other duties as assigned.

ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status.

#INDSPN

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Refine Your Search

patient access occupations jobs in gaithersburg, md

Call Center Agent

Patient Access Representative (Full-time)

Remote Central Intake Coordinator

Front Desk Associate (Part-time) Germantown, MD & Rockville, MD

Patient Access Registrar I, Day Shift, Rehabilitation

OPS - Patient Representative I

Registrar/ Receptionist

Front Desk

Medical Front Office

Patient Access Representative

Patient Service Coordinator MHUC

Receptionist

Patient Access ED Registrar, Night Shift, Patient Access

Access Call Center Representative

Call Center Operator - All Shifts

Patient Service Associate (Perioperative Services)

Patient Access Associate

Patient Access Rep

Patient Service Coordinator MAS

Patient Access Representative (Part Time | 16 Hours Per Week)

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