Top 967 Technical support occupations Jobs in Gaithersburg, Md

Desktop Support Specialist (Temporary Position)
Sanametrix —Washington, DC
- $23 - $27 an hour
- Temporary
- Background check
- Bachelor of Science
- Mid-level
Quick Apply
9d
Level 1 Help Desk Technician
Nauticon Office Solutions —Gaithersburg, MD
- $43,000 a year
- Weekends as needed
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Data Center Tech L1 (Onsite)
Nesco Resource, LLC —Reston, VA
- $26.50 - $28.00 an hour
- Full-time
- Analysis skills
- In-person
- Entry level
Quick Apply
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
- Office
Help Desk/ Windows Support
Prominent Edge LLC —Gaithersburg, MD
- $50,000 - $53,000 a year
- Computer science
- Mid-level
- 1 year
- Paid holidays
- Health insurance
End User Support Technician Tier 2
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- Windows
IT Support Specialist
Pratum Companies —Gaithersburg, MD
- $33 - $36 an hour
- Overtime
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
5d
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Network Hands & Feet Support Technician (Dispatch /Part-Time) Rockville -Maryland
Axiom Technologies —Rockville, MD
- Part-time
- In-person
- Entry level
5d
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
IT Service Desk Agent
General Dynamics Information Technology —Bethesda, MD
- $30.44 - $41.18 an hour
- Hybrid work
- Mid-level
- Office
- Windows
- Paid holidays
- 401(k) matching
End User Support Technician Tier 3
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- High school diploma or GED
Technical IT Support - Help Desk(Job 1417)
DLH —Bethesda, MD
- $70,000 - $75,000 a year
- Google Workspace
- Computer science
- Computer Science
- AD&D insurance
- Disability insurance
Quick Apply
10d
IT Service Desk Support Specialist
Music & Arts —Frederick, MD
- $68,000 - $90,000 a year
- Email
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Business Support Analyst (CIC)
Prominent Edge LLC —Gaithersburg, MD
- $56,000 - $58,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
IT Operations Assistant
The Arc Montgomery County —Derwood, MD
- $41,097 - $43,177 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
3d
IT Mart Tech Support
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Hybrid work
- Computer literacy
- Mid-level
- Experience equivalent to degree accepted
- Paid time off
- 401(k) matching
IT Field Support Services Technician
CohnReznick —Bethesda, MD
- $69,000 - $95,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid time off
- Parental leave
12d
Associate Tech Support Analyst
Optum —Washington, DC
- $28.94 - $51.83 an hour
- Full-time
- Pass drug screening
- Mid-level
- Office
- AD&D insurance
- Employee stock purchase plan

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Desktop Support Specialist (Temporary Position)

Sanametrix -
Washington, DC

Quick Apply

Job Details

Temporary
$23 - $27 an hour
9 days ago

Qualifications

Computer operation
Serving clients
In-person customer service
Bachelor's degree
Internal employee customer service
Computer hardware
Customer support ticket management
Network support
Desktop administration
Ticketing system technical support

Full Job Description

**** US Citizenship is required****

Job Summary

Sanametrix is a minority-owned small business headquartered in Arlington, Virginia. We specialize in providing focused research and analysis, technology, and program support solutions to federal agencies.

Sanametrix is currently identifying qualified candidates for a temporary on-site Desktop Support Specialist position located in Washington, DC. The position is expected to last six-months, but may have the option to extend.

This is a full-time position with a work schedule of 8:00 AM EST to 5:00 PM EST, Monday through Friday.

Responsibilities:

Provide Tier 1 and Tier 2 end-user support.
Deploy, configure, troubleshoot, and replace laptops, peripherals, and software.
Support Windows 11, Microsoft 365, Active Directory, VPN, and ServiceNow.
Perform device imaging, data migration, refresh, and onboarding support.

· Maintain a professional attitude and appearance, while consistently providing excellent customer service. Examples of these qualities are a good work ethic, assisting team members when needed, and being a positive contributor to the workplace environment.

· Consistent, dependable customer service to clients and colleagues in person, on the phone, in written communications, and on video communications.

· Able to work well under pressure and to meet deadlines with calm and poise.

· Relocate IT equipment including desktop computers, monitors, portable data storage devices, and other general peripherals.

· Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required.

· Connect and configure IT devices to use computer networks.

· Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.

· Develop end-user documentation and instructions.

· Contribute knowledge and updated information to maintain the Desktop Support SOPs and Training manuals for support.

· Use an IT ticket system, is responsible for receiving and tracking trouble tickets and requests, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system.

· Stay in regular communication throughout the day with other tiers of support and Management staff.

· Participates in troubleshooting of issues with the drive towards root cause identification.

Required Skills, Qualifications, Certifications:

· Must be able to obtain and maintain a 6C Public Trust security clearance.

· Bachelor’s degree in a technical discipline with three (3) or more years of technical support experience or five (5) or more years technical support experience without a degree. Technical support is defined as experience with current desktop and laptop computers and various operating systems to include one or more of the following: Windows 11, Mac OS 15, and Microsoft Office suite.

Experience using ticketing system (preferably ServiceNOW)
Strong customer service and equipment support skills
Strong written and oral communications

Desired Skills, Qualifications, Certifications:

· Dell Certified Technician

· Help Desk Institute (HDI)

· CompTIA A+

· CompTIA Network+

· CompTIA Security++

· BA/BS in a technical discipline

· MCSA: Windows 11

· MCSE: Desktop Infrastructure

· MCDST: Microsoft Certified Desktop Support Technician

· ITIL Certification

Pay: $23.00 - $27.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

technical support occupations jobs in gaithersburg, md

Desktop Support Specialist (Temporary Position)

Level 1 Help Desk Technician

Data Center Tech L1 (Onsite)

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

Help Desk/ Windows Support

End User Support Technician Tier 2

IT Support Specialist

Service Desk Analyst

Network Hands & Feet Support Technician (Dispatch /Part-Time) Rockville -Maryland

IT Support Technician I

IT Service Desk Agent

End User Support Technician Tier 3

Technical IT Support - Help Desk(Job 1417)

IT Service Desk Support Specialist

Business Support Analyst (CIC)

IT Operations Assistant

IT Mart Tech Support

IT Field Support Services Technician

Associate Tech Support Analyst

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