Top 2953 Workforce manager Jobs in Gaithersburg Md

Operations Manager - Client Services & Dispatch
Excel Courier —Ashburn, VA
- $98,040 - $144,840 a year
- Full-time
- Background check
- 5 years
- Pass drug screening
- Health savings account
- Health insurance
23h
Deputy Program Manager/Senior Solutions Architect
Link Solutions, Inc. —Adelphi, MD
- $135,000 - $170,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Computer networking
- Health savings account
- Paid holidays
Senior Manager, Statistical Programming (Oncology)
BioNTech AG —Gaithersburg, MD
- $130,800 - $209,400 a year
- Full-time
- Background check
- Computer Science
- Bachelor of Science
- Health savings account
- AD&D insurance
Contract Program Manager - TS/SCI with Polygraph
General Dynamics Information Technology —Washington, DC
- $147,292 - $199,278 a year
- Azure
- Computer Science
- 5 years
Target Systems Analyst
National Security Agency —Fort Meade, MD
- $105,262 - $197,200 a year
- 8 hour shift
- Doctoral degree
- Computer Science
- System design
3d
Contracting Officer
Central Intelligence Agency —Washington, DC
- $81,576 - $156,737 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Community Manager
Pratum Companies —Silver Spring, MD
- $56,000 - $68,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
6d
Program Manager (PgM)
E Logic —Washington, DC
- Full-time
- Mentoring
- Contracts
- Senior level
Quick Apply
Director of Campus Services
University of the District of Columbia —Washington, DC
- $128,969.09 - $135,920.41 a year
- Full-time
- Residential
- University
- Bachelor's degree
- Life insurance
- Retirement plan
Quick Apply
Quality Control Manager (Gaithersburg, MD)
Planate Management Group —Derwood, MD
- $100,000 - $120,000 a year
- Full-time
- Construction site
- 5 years
- Word processing
- AD&D insurance
- Paid holidays
Quick Apply
Quality Control Manager (Gaithersburg, MD)
Planate Management Group —Redland, MD
- $100,000 - $120,000 a year
- Full-time
- Construction site
- 5 years
- Word processing
- AD&D insurance
- Paid holidays
Quick Apply
Digital Solutions Manager (Recruiting Tech & Learning Platforms)
Okta —Washington, DC
- $148,000 - $203,500 a year
- Hybrid work
- Fair chance
- Senior level
- Leadership
Quick Apply
Community Manager (LIHTC) - R Street
Franklin Group —Washington, DC
- Inventory management
- Office
- High school diploma or GED
- Referral program
Quick Apply
Manager - BCG Vantage, Consumer & People and Organization
Boston Consulting Group —Washington, DC
- $126,400 - $132,000 a year
- Full-time
- Urgent Care
- Research
- Analysis skills
- Profit sharing
- Paid parental leave
Manager III
Montgomery County Government —Derwood, MD
- $98,662 - $174,642 a year
- Email
- 5 years
- Office
- Supervising experience
- Wellness program
- Paid parental leave
6d
Call Center Workforce Manager
ITCON Services —Vienna, VA
- Remote
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Housing Choice Voucher Manager
Housing Opportunity Com —Silver Spring, MD
- $76,579 - $127,574 a year
- Full-time
- Writing skills
- Office
- Driver's License
Quick Apply
Manager II (Chief of Housing) Grade M2
Montgomery County Government —Rockville, MD
- $113,715 - $200,829 a year
- Weekends as needed
- Office
- Residential
- Supervising experience
- Wellness program
- Paid parental leave
Operations Manager
Amazon.com Services LLC —Laurel, MD
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Documentation Manager
BAE Systems Inc. —Rockville, MD
- $118,095 - $200,762 a year
- Full-time
- Hybrid work
- 6 years
- Analysis skills
- Travel
- Health savings account
- Paid holidays

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workforce manager jobs near gaithersburg md

Operations Manager - Client Services & Dispatch

Excel Courier -
Ashburn, VA

Apply Now

Job Details

Full-time
$98,040 - $144,840 a year
23 hours ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Team leadership

Full Job Description

Operations Manager – Client Services & Dispatch

Excel Courier | Ashburn, VA | Full Time | On-Site

Position Summary
The Operations Manager – Client Services & Dispatch leads the Client Services and Dispatch teams, with primary accountability for personnel management, team development, and operational process ownership of these functions. Build, scale, and hold accountable high-performing teams that deliver service quality to customers. Partner with the operations management team to ensure end-to-end service delivery.

Essential Functions (Duties and Responsibilities)
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Service-quality accountability. Serve as the primary point of accountability for service-quality outcomes delivered by the Client Services and Dispatch functions.
Build and scale teams. Build and scale the Client Services and Dispatch teams in line with business growth, including workforce planning, hiring, onboarding, role design, staffing requirements, selection, and recommend termination.
Develop people and culture. Develop team members through coaching, mentoring, skills development, and career-path planning; guide employees in handling difficult or complex problems and resolving escalated complaints or disputes. Foster a positive, collaborative team culture using strong interpersonal and communication skills across all levels of the organization.
Performance standards and accountability. Establish clear performance.
standards and accountability mechanisms; conduct regular performance reviews, coach through performance issues, and hold team members to defined expectations.
Process ownership and daily operations. Own and continuously improve the processes within Client Services and Dispatch; maintain metrics, reports, process documentation, customer service logs, and training records; prepare work schedules and assign specific duties.
Compliance and oversight. Monitor operations to ensure staff compliance with administrative policies and procedures, safety rules, contracts, and government regulations.
Cross-functional collaboration. Collaborate with the operations management team, to formulate and implement cross-functional policies, procedures, goals, and objectives, including process and technology initiatives.

Work Environment
This job operates in a demanding, high stress, fast-paced call-center office setting, as well as occasional presence in a temperature-controlled warehouse. This position routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Requirements
While performing the duties of this job the employee is frequently required to walk, sit, hear, speak, hold, visually inspect, and utilize repetitive hand motions requiring finger dexterity and hand eye coordination. Employee must maintain a professional and customer-friendly demeanor, be able to work in a fast paced environment, handle stressful situations, occasionally lift and handle packages up to 50 lbs., and be able to visually distinguish primary colors.

Core Competencies
Team Leadership
Managing People / People Development
Performance Coaching & Accountability
Interpersonal Skills / Impact and Influence
Conflict Resolution
Change Management
Customer Service
Delegation
Problem Solving
Communication

Required Education and Experience

Five or more years of people-management experience leading and developing teams in a high volume, dynamic environment.
Demonstrated track record of scaling teams, building accountability structures, and developing direct reports.

Compliance Requirements
Successful completion of all required pre-employment screenings, onboarding requirements, and mandatory training programs, including background screening, drug screening, credit check, HIPAA training, TSA training, and other company-required certifications.

Job Type: Full-time

Pay: $98,040.00 - $144,840.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Apply Now

Refine Your Search

workforce manager jobs in gaithersburg md

Operations Manager - Client Services & Dispatch

Deputy Program Manager/Senior Solutions Architect

Senior Manager, Statistical Programming (Oncology)

Contract Program Manager - TS/SCI with Polygraph

Target Systems Analyst

Contracting Officer

Community Manager

Program Manager (PgM)

Director of Campus Services

Quality Control Manager (Gaithersburg, MD)

Quality Control Manager (Gaithersburg, MD)

Digital Solutions Manager (Recruiting Tech & Learning Platforms)

Community Manager (LIHTC) - R Street

Manager - BCG Vantage, Consumer & People and Organization

Manager III

Call Center Workforce Manager

Housing Choice Voucher Manager

Manager II (Chief of Housing) Grade M2

Operations Manager

Documentation Manager

I want to receive the latest job alert for workforce manager in gaithersburg md

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