Top 30 Customer support representative Jobs in Galesburg Il

Senior Commercial Lines Account Manager
Arachas Group —Galesburg, IL
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- 7 years
- Criminal background check
- Travel
- Health savings account
- Paid holidays
Shift Leader
Thorntons —Galesburg, IL
- $17.50 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Driving
- Health insurance
- Dental insurance
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Insurance Agent - Galesburg, IL
Horace Mann - Agent Opportunities —Galesburg, IL
- Mid-level
- Financial services
- 2 years
Quick Apply
Insurance Agent - Monmouth, IL
Horace Mann - Agent Opportunities —Monmouth, IL
- Mid-level
- Financial services
- 2 years
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Senior Commercial Lines Account Manager

Arachas Group -
Galesburg, IL

Apply Now

Job Details

Full-time
$70,000 - $100,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Pet insurance

Qualifications

Managing customer accounts
Customer communication
Property & Casualty License
Productivity software
Account management

Full Job Description

About Us

Founded in 1975, Árachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 50 states across the United States. Árachas Group combines national strength with a local heart, working as one to deliver business, employee benefits, and personal insurance solutions. With high-touch relationships, empathy, and advocacy, we make coverage personal and clear, giving clients confidence to navigate the everyday and the unexpected. We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest.

Senior Commercial Lines Account Manager

Position Summary:

The primary function of this role is to manage and service a portfolio of large, complex commercial insurance accounts. This role involves building strong client relationships, ensuring policy accuracy, handling renewals, and providing exceptional customer service. The Account Manager serves as a key liaison between clients, insurance carriers, and internal items to ensure coverage needs are met effectively.

Key Responsibilities:

Client Relationship Management

Maintain strong client relationships by responding to inquiries and providing timely support.
Maintain records of customer interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
File claims on behalf of clients and follow up as needed.
Issue certificates of insurance and evidence of property.

Policy Administration

Maintain assigned Producers’ current book of business.
Review and maintain expiration lists and renewal schedules.
Submit change requests and process endorsements.
Review policies, endorsements, and audits for accuracy.
Assist with audits and ensure timely resolution of discrepancies.

Marketing & Proposal Development

Market new and renewal business.
Prepare and present insurance proposals to clients.
Market and issue bonds as required.

Operational Support & System Management

Review and update daily activity lists to ensure task completion.
Confirm data accuracy within Applied Epic agency management system.
Invoice agency bill premiums and set up finance contracts.
Delegate appropriate tasks to Customer Service Representatives (CSRs).

Team Collaboration & Leadership

Collaborate with team members to ensure seamless service delivery.
Mentor staff, provide expertise and answer questions.
Participate in formal and informal team meetings and contribute to process improvements.

Qualifications:

Must possess an active Property & Casualty license in the state(s) in which business is conducted
Minimum of 7 years of experience in the insurance industry, with a focus on commercial insurance or property & casualty insurance
Proven account management experience within an agency or brokerage setting
Knowledge of commercial insurance products and usages
Knowledge of insurance coverage and ability to communicate clearly to clients and underwriters
Experience with Applied Epic highly desired; will consider other agency management systems
Proficient with Microsoft Office Suite
Excellent communication and interpersonal skills
Professional demeanor and positive attitude
Detail-oriented with the ability to handle multiple clients, tasks, and requirements
Occasional travel may be required
Ability to pass a criminal background check, as permitted by law

Schedule: Monday-Friday, 8:30am-5:00pm (Hybrid Work Options)

Preferred Locations:

18W140 Butterfield Road, Suite 100, Oakbrook Terrace, IL 60181
84 South Prairie Street, Galesburg, IL 61401
8152 South Cass Avenue, Darien, IL 60561

Benefits:

Competitive Salary
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off and Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.

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