Top 78 Guest service agent Jobs in Gallatin, Tn

Guest Services (Universal Agent Ambassador)- Sports Illustrated Resort- Nashville
Travel + Leisure Co. —Nashville, TN
- Email
- High school diploma or GED
- Cleaning
- 1 year
- Wellness program
- Paid holidays
Quick Apply
6d
Front Office Manager
Hotel Indigo —Nashville, TN
- $60,000 - $65,000 a year
- Weekends as needed
- Basic math
- Mid-level
- Hotel
- 401(k) matching
Quick Apply
5d
Hotel Host (Guest Service Agent)
Hyatt Place Nashville-Hendersonville —Hendersonville, TN
- Weekends as needed
- 18 years or older
- Computer literacy
- Writing skills
Front Desk Agent
Marriott International, Inc —Nashville, TN
- $19.50 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Sales Associate
Massage Envy —Hendersonville, TN
- $15 - $18 an hour
- Part-time
- Clinic
- Math
- Computer skills
- Wellness program
- Paid time off
Quick Apply
Part-time Front Desk Agent
Waymore's Guest House —Nashville, TN
- $17 an hour
- Part-time
- Military
- Hotel
- Math
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent/Concierge
Aloft Nashville Airport —Nashville, TN
- $15 - $19 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
9d
Front Desk Agent
Home2 Suites by Hilton Lebanon —Lebanon, TN
- Part-time
- Computer literacy
- English
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
13d
Front Desk Agent - Guest Service Associate
BNA HOTELS LLC —Nashville, TN
- $16 - $18 an hour
- Part-time
- Hotel
- Computer skills
- Entry level
Quick Apply
Front Desk Agent
Candlewood Suites Lebanon —Lebanon, TN
- Full-time
- Research
- Hotel
- Communication skills
- Dental insurance
- 401(k)
Quick Apply
Front Desk Agent
Motto by Hilton Nashville Downtown —Nashville, TN
- Full-time
- Computer literacy
- English
- Computer skills
- Commuter assistance
- Health insurance
Quick Apply
Overnight Front Desk Agent
Omni Hotels & Resorts —Nashville, TN
- Weekends as needed
- Mid-level
- Hotel
- Organizational skills
- Paid time off
Quick Apply
2d
Rooms Controller
Grand Hyatt Nashville —Nashville, TN
- $18 an hour
- Full-time
- High school diploma or GED
- Front desk
- Communication skills
- Health savings account
- Disability insurance
Quick Apply
2d
Guest Service Agent -Second shift
Sonesta —Nashville, TN
- Weekends as needed
- Serving
- Sales
- Basic math
- Free parking
- Paid parental leave
12d
Guest Service Agent
The Westin Nashville —Nashville, TN
- $19 an hour
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Hotel
Front Desk Agent/Part Time
DoubleTree Suites By Hilton Hotel Nashville Airport —Nashville, TN
- $16 - $17 an hour
- Part-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Guest Services Assistant Manager
Sports Illustrated —Nashville, TN
- Email
- Mid-level
- High school diploma or GED
- Continuous improvement
- Wellness program
- Paid holidays
Quick Apply
Front Desk Agent
Image Hotel Management —Mount Juliet, TN
- 8 hour shift
- Computer literacy
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Dolly Parton's SongTeller Hotel —Nashville, TN
- Weekends as needed
- Hotel
- Analysis skills
- Organizational skills
Front Desk Agent
Crescent Hotels & Resorts LLC —Nashville, TN
- Part-time
- Hotel
- Negotiation
- Entry level
Quick Apply

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Guest Services (Universal Agent Ambassador)- Sports Illustrated Resort- Nashville

Travel + Leisure Co. -
Nashville, TN

Quick Apply

Job Details

Full-time
6 days ago

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Visitor query response
Hotel and accommodations payment processing
Cash amount verification
Operator switchboards
Greeting customers
Answering guest questions
Mail distribution
High school diploma or GED
Hotel room assignment management
Mail management
Cleaning
Stocking
Telephone systems
Mail processing
1 year
Hotel and accommodations guest complaints handling
Standard operating procedures (SOPs)
Balancing end-of-day transactions
Two-way radios
Entry level
Office phone management

Full Job Description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

The Universal Agent Ambassador is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, offering general concierge services for guests; providing backup to Universal Agents to register guests in and out of the resort and to PBX as needed, while enhancing the overall guest experience with exceptional service. attributes.

Essential Job Responsibilities

Responsibilities include, but are not limited to:

Greet guests, be a first point of contact for all lobby traffic and maintain lobby flow to reduce wait times. Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay, following the standard operating procedures. Displaying a high level of customer service and professionalism when interacting with all guests. Entering guest issues into WYNSOS program and following up with guest to ensure satisfaction with resolution. Completing checklist functions including bucket check, cash report, completing cash bank procedures including cash out procedures and petty cash procedures. Clean and restock front desk area. Stock amenities, assign units as necessary. Print emergency reports. Update the team of any reschedules or changes that may occur as they happen regarding tours. Keep up-to-date on email communications.

Answer telephones/PBX and direct calls utilizing proper etiquette. Receive guest requests and/or complaints and ensure that appropriate actions have been taken. Communicate with other departments as needed, via telephone and two-way radio in order to resolve guest request and/or complaints. Distributing guest and staff mail and messages as necessary. Balancing all cash receipts and work performed during the shift; perform a bucket check
Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a promptly and satisfactory manner. Provide guest with information on local hot spots and activities. Make, confirm and cancel guests’ reservations or answer a variety of questions for guests pertaining to their reservations.
Register guests and issue rooms keys in accordance with SOP. Smoothly transition guest after the check-in process is completed into the marketing function of introducing the guest to the opportunity of participating in a Travel and Leisure CO. presentation in return for a “gift” associated with the locally offered premiums. Prescreen each guest with professionalism to meet the qualification standards and FOC requirements associated with participation in the Travel and Leisure Co. presentation experience. Manifest each family that is scheduled to tour, by reporting this information to the appropriate administrative team responsible for this function.
Preparing paperwork and arrival information on a daily basis to note guest scheduled to arrive to the location, along with preparing welcome gifts to be distributed to each family upon check-in. Preparing paperwork and arrival information for those guests’ schedule to arrive in the future for the purpose of “pre-calling” arriving guests to introduce the property, give area information and set expectations of the arrival and check-in process.

Minimum Requirements and Qualifications

Education

High School diploma or equivalent

Job Experience

Minimum of one year of successful customer service experience in a hospitality/hotel environment. Vacation ownership experience preferred

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Complimentary Parking Downtown Nashville!!!

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

Quick Apply

Refine Your Search

guest service agent jobs in gallatin, tn

Guest Services (Universal Agent Ambassador)- Sports Illustrated Resort- Nashville

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Sales Associate

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