Top 199 Customer experience specialist Jobs in Galveston, Tx

Patient Services Specialist I - Radiology, OSA / Receptionist (Galveston)
UTMB Health —Galveston, TX
- Monday to Friday
- Hospital
- No experience needed
- Clinic
9d
Patient Services Specialist I - Cardiology (Angleton and Lake Jackson Area)
UTMB Health —Galveston, TX
- Monday to Friday
- Hospital
- No experience needed
- Clinic
6d
Remote Certified Professional Coder
TaskUs —Texas
- From $23 an hour
- Full-time
- Remote
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
ECMO Specialist - Galveston (Nights)
UTMB Health —Galveston, TX
- Nursing
- RN License
- Customer service
Clinical Sales Specialist, Interventional Pain - North Texas (DFW, TX)
Avanos Medical —Texas
- $80,000 - $95,000 a year
- Full-time
- Remote
- Marketing
- Mid-level
- Windows
- Health insurance
- 401(k) matching
Clinical Documentation Specialist RN
Houston Methodist —Texas
- Full-time
- Nursing
- RN License
- Customer service
2d
Clinical Sales Specialist, Surgical Pain - Houston, TX
Avanos Medical —Texas
- $65,000 - $75,000 a year
- Full-time
- Remote
- Nursing
- Mid-level
- Windows
- Health insurance
- 401(k) matching
Project Specialist
VoltaGrid —Texas
- 10 hour shift
- Clean driving record
- Construction site
- Computer literacy
Quick Apply
Pharmacy Clinical Practice Specialist - Genetics
UTMB Health —Galveston, TX
- Customer service
- Bachelor of Science
- Mid-level
Patient Services Specialist I - Labor & Delivery (Galveston)
UTMB Health —Galveston, TX
- Hospital
- No experience needed
- Office
Patient Services Specialist I - Outpatient, PCP Galveston
UTMB Health —Galveston, TX
- Computer literacy
- No experience needed
- Administrative experience
10d
Patient Services Specialist I TDCJ
UTMB Health —Galveston, TX
- Customer service
- No experience needed
- Military encouraged
Patient Services Specialist I or PSS II - Rehab Services, GAL (Outpatient Only)
UTMB Health —Galveston, TX
- Computer literacy
- No experience needed
- Administrative experience
Outreach & Intake Specialist II
FAMILY ENDEAVORS INC —Texas City, TX
- $40,000 - $45,000 a year
- Full-time
- High school diploma or GED
- Driver's License
- Travel
Care Management Specialist - Galv. Campus Social Work (Monday - Friday 8am - 5pm)
UTMB Health —Galveston, TX
- Monday to Friday
- Customer service
- Mid-level
- 3 years
2d
Patient Services Specialist II - Sealy Heart & Vascular Institute (Galveston)
UTMB Health —Galveston, TX
- Mid-level
- Clinic
- Military encouraged
Patient Services Specialist I - Primary Care (League City)
UTMB Health —League City, TX
- Spanish
- Hospital
- Primary Care
11d
Administrative Specialist, ASG VI (Hybrid)
UTMB Health —Galveston, TX
- Mid-level
- University
- Bachelor's degree
Patient Services Specialist II - League City Gastroenterology Clinic
UTMB Health —League City, TX
- Mid-level
- Clinic
- Military encouraged
Patient Services Specialist II - Bay Colony Primary Care
UTMB Health —League City, TX
- Full-time
- Spanish
- Primary Care
- English

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Patient Services Specialist I - Radiology, OSA / Receptionist (Galveston)

UTMB Health -
Galveston, TX

Apply Now

Job Details

9 days ago

Qualifications

Customer communication

Full Job Description

EDUCATION & EXPERIENCE:

Minimum Qualifications:

Associate’s degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

LICENSES, REGISTRATIONS OR CERTIFICATIONS:

Required:

For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position.

JOB SUMMARY:

The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

ESSENTIAL JOB FUNCTIONS:

Customer Service:

Provides high level customer service in all interactions with internal and external customers.
Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
Answers calls accurately and with exceptional customer service at all times.
Ensures caller’s needs are met and accurate information is obtained.
Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.
Acts as patient advocate and liaisons with various departments to meet mutual goals.
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail.
Addresses concerns of patients, provides service recovery, and escalates issues as needed.

Scheduling:

Applies the policies of the clinical entity to schedule appointments.
Coordinates financial counseling for day surgery.
Completes reminder calls to patients for scheduled appointments.
Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
Provides out of pocket cost estimates to patients.
Counsels patients about unpaid bills.
Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

Arrival:

Arrives patients and prepares paperwork/chart for visit.
Appropriately receipts all monies collected, tokens distributed, and deferments authorized.

Registration:

Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
Obtains and documents information required for third party reimbursement.
Ensures compliance with Medicare and third-party coverage.
Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.

Disposition:

Fully dispositions each patient within the designated timeline.
Adheres to internal controls established for department.

Marginal or Periodic Functions:

Performs related duties as required.
Adheres to internal controls established for department.
Reads all OSA Announcements and relevant communications relating to job duties.
Successfully completes competency-based training and testing on an annual basis.
Prioritizes and completes all work in an accurate, effective, and efficient manner.
Locks office and secures files containing money or confidential information when away from workstation.
Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential.
Participates in team meetings/activities and supports the philosophy and goals of the team/department.

KNOWLEDGE/SKILLS/ABILITIES:

Proficient in use of PC with experience in Excel, Word, and database management packages.
Analytical and ability to collect and trend data.
Knowledge of patient care and patient problems.
Excellent human relations and written and oral communication skills.
Ability to problem-solve.

WORKING ENVIRONMENT/EQUIPMENT:

Standard hospital, clinical, and/or office environments.
Standard office equipment.

SALARY RANGE:

Actual salary commensurate with experience.

WORK SCHEDULE:

On-site, Galveston campus. Monday through Friday, hours between 6:00 AM – 8:00 PM.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

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Refine Your Search

customer experience specialist jobs in galveston, tx

Patient Services Specialist I - Radiology, OSA / Receptionist (Galveston)

Patient Services Specialist I - Cardiology (Angleton and Lake Jackson Area)

Remote Certified Professional Coder

ECMO Specialist - Galveston (Nights)

Clinical Sales Specialist, Interventional Pain - North Texas (DFW, TX)

Clinical Documentation Specialist RN

Clinical Sales Specialist, Surgical Pain - Houston, TX

Project Specialist

Pharmacy Clinical Practice Specialist - Genetics

Patient Services Specialist I - Labor & Delivery (Galveston)

Patient Services Specialist I - Outpatient, PCP Galveston

Patient Services Specialist I TDCJ

Patient Services Specialist I or PSS II - Rehab Services, GAL (Outpatient Only)

Outreach & Intake Specialist II

Care Management Specialist - Galv. Campus Social Work (Monday - Friday 8am - 5pm)

Patient Services Specialist II - Sealy Heart & Vascular Institute (Galveston)

Patient Services Specialist I - Primary Care (League City)

Administrative Specialist, ASG VI (Hybrid)

Patient Services Specialist II - League City Gastroenterology Clinic

Patient Services Specialist II - Bay Colony Primary Care

I want to receive the latest job alert for customer experience specialist in galveston, tx

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