Top 170 Customer experience specialist Jobs in Galveston Tx

Patient Services Specialist I or PSS II - Rehab Services, GAL (Outpatient Only)
UTMB Health —Galveston, TX
- Computer literacy
- No experience needed
- Administrative experience
Patient Services Specialist I - Cardiology (Angleton and Lake Jackson Area)
UTMB Health —Galveston, TX
- Monday to Friday
- Hospital
- No experience needed
- Clinic
6d
Customer Experience Specialist, Gallery
Tesla —League City, TX
- Part-time
- Dealership
- Driver's License
- 1 year
- Employee assistance program
- 401(k) matching
Patient Services Specialist I - Outpatient, PCP Galveston
UTMB Health —Galveston, TX
- Computer literacy
- No experience needed
- Administrative experience
10d
Patient Services Specialist I TDCJ
UTMB Health —Galveston, TX
- Customer service
- No experience needed
- Military encouraged
Patient Services Specialist II - Sealy Heart & Vascular Institute (Galveston)
UTMB Health —Galveston, TX
- Mid-level
- Clinic
- Military encouraged
Photo Specialist
Walgreens —Galveston, TX
- $15.00 - $17.50 an hour
- Weekends as needed
- English
- Fair chance
- Entry level
6d
Patient Services Specialist I - Labor & Delivery (Galveston)
UTMB Health —Galveston, TX
- Hospital
- No experience needed
- Office
Customer Service Specialist
Sodexo —Galveston, TX
- $12.25 an hour
- Part-time
- Food service experience
- Entry level
- Under 1 year
- Paid holidays
- Health insurance
Patient Account Specialist - RCO PB Follow-Up (Hybrid Remote)
UTMB Health —Galveston, TX
- Hybrid work
- Hospital
- Research
- Mid-level
Patient Account Specialist - RCO HB Follow Up
UTMB Health —Galveston, TX
- Hospital
- Research
- Mid-level
Outreach & Intake Specialist II
FAMILY ENDEAVORS INC —Texas City, TX
- $40,000 - $45,000 a year
- Full-time
- High school diploma or GED
- Driver's License
- Travel
(USA) Member Specialist
Sam's Club —La Marque, TX
- $17 - $25 an hour
- High school
- Merchandising
- Continuous improvement
- Paid jury duty
- Disability insurance
Administrative Specialist, ASG VI (Hybrid)
UTMB Health —Galveston, TX
- Mid-level
- University
- Bachelor's degree
Senior Patient Account Specialist - RCO HB Follow-Up (Hybrid Remote)
UTMB Health —Galveston, TX
- 8 hour shift
- Hybrid work
- Hospital
- Research
- Mid-level
Clinical Sales Specialist, Surgical Pain - Houston, TX
Avanos Medical —Texas
- $65,000 - $75,000 a year
- Full-time
- Remote
- Nursing
- Mid-level
- Windows
- Health insurance
- 401(k) matching
Pharmacy Clinical Practice Specialist - Genetics
UTMB Health —Galveston, TX
- Customer service
- Bachelor of Science
- Mid-level
Clinical Sales Specialist, Interventional Pain - North Texas (DFW, TX)
Avanos Medical —Texas
- $80,000 - $95,000 a year
- Full-time
- Remote
- Marketing
- Mid-level
- Windows
- Health insurance
- 401(k) matching
Store Customer Service Specialist
Sherwin-Williams —Galveston, TX
- $15.83 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
11d
Part-Time Client Services Professional
Texas First Bank . Insurance —Galveston, TX
- Part-time
- Ability to sit for extended periods
- Ability to stand for extended periods
- Communication skills

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Patient Services Specialist I or PSS II - Rehab Services, GAL (Outpatient Only)

UTMB Health -
Galveston, TX

Apply Now

Job Details

Qualifications

Customer communication
Administrative experience

Full Job Description

PSS I

Minimum Qualifications:

Education & Experience

Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

License, Registrations, or Certifications

For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position.

Preferred Qualifications:

Excellent customer service and/or administrative support skills
Proficiency with a personal computer
Customer service experience in a medical office environment a plus

JOB SUMMARY

The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

ESSENTIAL JOB FUNCTIONS

CUSTOMER SERVICE:

Provides high level customer service in all interactions with internal and external customers.
Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
Answers calls accurately and with exceptional customer service at all times.
Ensures caller’s needs are met and accurate information is obtained.
Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.
Acts as patient advocate and liaisons with various departments to meet mutual goals.
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail.
Addresses concerns of patients, provides service recovery, and escalates issues as needed.

SCHEDULING:

Applies the policies of the clinical entity to schedule appointments.
Coordinates financial counseling for day surgery.
Completes reminder calls to patients for scheduled appointments.
Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
Provides out of pocket cost estimates to patients.
Counsels patients about unpaid bills.
Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

ARRIVAL:

Arrives patients and prepares paperwork/chart for visit.
Appropriately receipts all monies collected, tokens distributed, and deferments authorized.

REGISTRATION:

Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
Obtains and documents information required for third party reimbursement.
Ensures compliance with Medicare and third-party coverage.
Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.

DISPOSITION:

Fully dispositions each patient within the designated timeline.
Adheres to internal controls established for department.

KNOWLEDGE/SKILLS/ABILITIES

Proficient in use of PC with experience in Excel, Word, and database management packages.
Analytical and ability to collect and trend data.
Knowledge of patient care and patient problems.
Excellent human relations and written and oral communication skills.
Ability to problem-solve.

PSS II

EDUCATION & EXPERIENCE

Minimum Qualifications:

Associate degree and one year of clerical or customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

LICENSES, REGISTRATIONS OR CERTIFICATIONS

Required: For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

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Refine Your Search

customer experience specialist jobs in galveston tx

Patient Services Specialist I or PSS II - Rehab Services, GAL (Outpatient Only)

Patient Services Specialist I - Cardiology (Angleton and Lake Jackson Area)

Customer Experience Specialist, Gallery

Patient Services Specialist I - Outpatient, PCP Galveston

Patient Services Specialist I TDCJ

Patient Services Specialist II - Sealy Heart & Vascular Institute (Galveston)

Photo Specialist

Patient Services Specialist I - Labor & Delivery (Galveston)

Customer Service Specialist

Patient Account Specialist - RCO PB Follow-Up (Hybrid Remote)

Patient Account Specialist - RCO HB Follow Up

Outreach & Intake Specialist II

(USA) Member Specialist

Administrative Specialist, ASG VI (Hybrid)

Senior Patient Account Specialist - RCO HB Follow-Up (Hybrid Remote)

Clinical Sales Specialist, Surgical Pain - Houston, TX

Pharmacy Clinical Practice Specialist - Genetics

Clinical Sales Specialist, Interventional Pain - North Texas (DFW, TX)

Store Customer Service Specialist

Part-Time Client Services Professional

I want to receive the latest job alert for customer experience specialist in galveston tx

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