Top 3533 Member services representative Jobs in Garden Grove, Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Enrollment Representative
Champion Health Plan —Long Beach, CA
- From $23 an hour
- Overtime
- Background check
- Spanish
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Temporary Human Resources Coordinator
FirstService Residential —Irvine, CA
- $23 - $25 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
Care Center Representative
Mechanics Bank —Irvine, CA
- $20.00 - $31.83 an hour
- Full-time
- Spanish
- Residential
- High school diploma or GED
- Free parking
- Commuter assistance
Medicare Telesales Representative
Clever Care Health Plan —Huntington Beach, CA
- $24 - $29 an hour
- Full-time
- Hybrid work
- Background check
- HIPAA
- Office
9d
Patient Services Representative - Front Desk - Fullerton, CA
Palos Verdes —Fullerton, CA
- $22 - $24 an hour
- 8 hour shift
- Ability to walk for extended periods
- Ability to climb stairs
- High school diploma or GED
Quick Apply
6d
Member Contact Center Representative I
LBS Financial Credit Union —Westminster, CA
- $19.75 - $24.00 an hour
- Part-time
- Computer literacy
- Research
- High school diploma or GED
- Tuition reimbursement
- Paid time off
Quick Apply
12d
Account Services Representative I
LBS Financial Credit Union —Westminster, CA
- $22.46 - $26.68 an hour
- Part-time
- Basic math
- Office
- High school diploma or GED
- Tuition reimbursement
- Paid time off
Quick Apply
12d
Web E-Chat Representative - US Remote
CreativeTime Solutions —Long Beach, CA
- $18 - $30 an hour
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
11d
Student Services Specialist
Rancho Santiago Community College District —Santa Ana, CA
- $65,409.97 - $83,499.64 a year
- Online Application
- Background check
- Management
- High school
12d
Med Tech
CARMEL VILLAGE —Fountain Valley, CA
- $20 - $22 an hour
- Overtime
- Background check
- CPR Certification
- Vital signs
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative (CSR)
Confidential —Fullerton, CA
- $950 - $1,350 a week
- Full-time
- High school diploma or GED
- In-person
- Leadership
- 401(k)
Quick Apply
12d
Guest Service Representative
Nothing Bundt Cakes #28 —Orange, CA
- $20.50 an hour
- Part-time
- Bakery
- 16+ years old
- Computer skills
- Employee discount
- Flexible schedule
Quick Apply
Member Services Representative
Crunch - SIR Fitness LLC. —Anaheim, CA
- $16.90 an hour
- Full-time
- CPR Certification
- Entry level
- AED Certification
- Employee discount
- Gym membership
Quick Apply
Member Contact Center Representative II
LBS Financial Credit Union —Westminster, CA
- $22.46 - $26.68 an hour
- Full-time
- Computer literacy
- Research
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
6d
DEPARTMENT SERVICES AIDE
City of Huntington Beach, CA —Huntington Beach, CA
- $17.77 - $29.63 an hour
- Temporary
- Current TB test
- Word processing
- Writing skills
Branch Member Service Representative I
L A Federal Credit Union —Cerritos, CA
- $20.86 - $29.33 an hour
- Full-time
- Office
- High school diploma or GED
- Conflict management
Quick Apply
Student Services Coordinator
Rancho Santiago Community College District —Santa Ana, CA
- $84,247.62 - $107,533.80 a year
- Online Application
- Bilingual
- Background check
- Mid-level
11d
Call Center Representative - Part Time
West Coast University, Inc. —Anaheim, CA
- $21.43 - $28.95 an hour
- Part-time
- Mid-level
- High school diploma or GED
- 1 year
10d
Member Services Representative
SUPREME FITNESS GROUP —Stanton, CA
- $16.90 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
- Health insurance
- 401(k)

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Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

member services representative jobs in garden grove, ca

Member Service Representative

Enrollment Representative

Temporary Human Resources Coordinator

Care Center Representative

Medicare Telesales Representative

Patient Services Representative - Front Desk - Fullerton, CA

Member Contact Center Representative I

Account Services Representative I

Web E-Chat Representative - US Remote

Student Services Specialist

Med Tech

Customer Service Representative (CSR)

Guest Service Representative

Member Services Representative

Member Contact Center Representative II

DEPARTMENT SERVICES AIDE

Branch Member Service Representative I

Student Services Coordinator

Call Center Representative - Part Time

Member Services Representative

I want to receive the latest job alert for member services representative in garden grove, ca

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