WHO ARE YOU?
Do you enjoy operations management? We are looking for a highly motivated Jr. Operations Manager who is passionate and motivated, resourceful, and innovative, entrepreneur and forward thinking!
WHO ARE WE?
Insomniac’s Clubs Division is focused on creating a best-in-class experience for our Headliners. Our expanding roster of club partners includes some of the world's top venues, delivering performances from globally renowned DJs backed by top-notch sound and visuals. The diverse calendar of events celebrates the electronic dance music community and culture, offering an endless range of experiences.
Insomniac Clubs is a separate entity from Insomniac Events, focused on curating and managing unique nightlife experiences. While we share a passion for music and creating unforgettable experiences, Insomniac Clubs operates independently from Insomniac Events and has its own payroll, benefits and organizational structure.
THE ROLE
The Jr. Operations Manager is responsible for aspects of executing and overseeing activities related to service, club/special event operations, employee administrative duties, guest experiences, and entertainment. This role focuses on training (on the responsibilities listed above) as a vital stepping stone towards becoming an Operations
Manager. The Jr. Operations Manager plays a key supportive role in the smooth, safe and successful operations of the club and special events. The goal of the Jr. Operations manager is to be confident with all departments, service procedures, job duties, POS functions, admin duties, and protocols. This is not a remote position and is required to be on site at our Los Angeles, CA venue and travel to various office and venue locations as needed.
RESPONSIBILITIES
Guest and Employee Interactions
● Set a positive example through attitude and behavior.
● Provide direction and support to employees following established protocols and guidelines.
● Communicate clearly and frequently with the General Manager, Operations Managers, employees and kitchen (club-specific) before, during, and after the shift to optimize club operations.
● Oversee and guide employee and guest interactions to ensure that service is provided in a manner consistent with the company vision and goals.
● Resolve any dispute regarding service, payment, or other matters on an as-needed basis.
● Identify any potential gaps in service and ensure the smooth execution of all service aspects, including but not limited to verifying that bartender pour counts are correct for drink consistency and excellence.
● The Jr. Operations Manager is responsible for opening, operating and closing for club events while being under the guidance of the General Manager and Operations Manager(s).
Club Aesthetics and Set-Up
● Ensure that the lighting, temperature, music, cleanliness, and other environmental aspects of the clubare suitable for guests.
● Ensure all necessary arrangements are executed as requested.
Admin Responsibilities
● Monitor staff performance and provide feedback to use in the staff performance reviews.
● Responsible for completing and understanding the process of various employee administrative duties, including but not limited to: The Disciplinary Point System, conducting 45/90-day employee reviews, coordinating employee certifications, employee scheduling, assisting with employee onboarding, Table List, server upsells, and employee coach and councils.
● Assist in the training and development of new staff and the admin duties associated with employee communication/training.
● Demonstrate a thorough understanding of club inventory and operational needs, with the ability to effectively coordinate product ordering to maintain optimal inventory levels.
● Assist with employee cash-outs by understanding departmental tip breakdowns, analyzing report details, and ensuring accurate balancing at the end of each shift. This includes the organization and management of tip sheets.
● Assist and understand Payroll, ADP, and Payroll procedures with the assistance of the General Manager.
● The Jr. Operations Manager is responsible for working at the venue during the week to complete any needed duties as well as participate in meetings throughout the week.
POS Functions and Understanding
● Demonstrated proficiency in troubleshooting POS system issues, accurately executing all POS functions, and completing back-end POS menu set up and adjustments.
Security
● Remain vigilant and attentive to identify any potential security issues in order to uphold the safety and well-being of the staff and guests on site.
● Demonstrate confidence in completing incident reports and communicating/guiding effectively during incidences (with the guidance of the General Manager).
In addition to the responsibilities listed above, the employee may be assigned other duties or tasks as needed.
QUALIFICATIONS
● 2 years of high volume restaurant or hospitality experience
● Degree in hospitality, business management, or marketing or related experience
● Computer savvy, knowledge of Microsoft, Excel, etc
● Responsible for Alcohol Awareness Training Certification or Equivalent
● Flexible schedule with the willingness and ability to work nights, weekends, and holidays
● Excellent English comprehension (both written and verbal)
● Ability to work long hours
● Ability to work in loud/bright environments (lasers, flashing lights, etc.)
● Job longevity – long-term tenure within the same company - preferred
WORK ENVIRONMENT
● Able to stand / walk for long periods of time
● Must be able to tolerate loud noise levels & busy environments in dynamic work locations
● May work in drastic temperature climates when at venues
● Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines and work events
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Insomniac Clubs strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac Clubs will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac Clubs also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Insomniac Clubs recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Hiring Salary Range: $70,500.00 - $75,000.00 USD
CA - Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Exchange takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
Pay: $70,500.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
