HR Solution Center Representative Tier 1, 40 Hours.
UMass Memorial Health —Worcester, MA
- $20.18 - $36.32 an hour
- Online Application
- Hybrid work
- High school diploma or GED
- 1 year
- Communication skills
Learning and Development Specialist - Seven Hills Children's Division Stetson School
Seven Hills Foundation —Barre, MA
- $27.44 - $29.44 an hour
- Full-time
- Microsoft Excel
- 5 years
- Writing skills
- Health savings account
- Health insurance
Quick Apply
2d
Payroll & HR Administrator
Ballard Truck Center —Worcester, MA
- $23 - $27 an hour
- Mid-level
- Office
- High school diploma or GED
Quick Apply
6d
Learning and Development Specialist - Seven Hills Children's Division
Seven Hills Foundation —Worcester, MA
- $27.44 - $29.44 an hour
- Full-time
- Microsoft Excel
- 5 years
- Writing skills
- Health savings account
- Health insurance
Quick Apply
2d
Human Resources Coordinator
Macura Excavating —Sterling, MA
- $25 - $30 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Mid-level
Quick Apply
3d
HR & Provider Operations Coordinator (Part-Time or Full-Time)
Clearview Dermatology, LLC —Leominster, MA
- From $24 an hour
- Part-time
- Mid-level
- Administrative experience
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
HR Lead - 08003
Hannaford —Leominster, MA
- $18.95 - $27.25 an hour
- Full-time
- Mid-level
- Criminal background check
- Leadership
4d
Benefits Coordinator
The Town of Shrewsbury —Shrewsbury, MA
- Mid-level
- Office
- Organizational skills
- Health insurance
- Paid time off
HR Business Partner II (Northern New England/Massachusetts)
M&T Bank —Worcester, MA
- $98,500 - $164,100 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Master's degree
Human Resources Generalist - HR
West Side House —Worcester, MA
- Full-time
- High school
- Computer literacy
- English
- Paid holidays
- Gym membership
Quick Apply
Assistant Vice President of Human Resources & Organizational Development
Assumption University —Worcester, MA
- $160,000 - $175,000 a year
- Full-time
- Research
- Office
- Master's degree
Human Resources Business Partner - R&D
Saint Gobain —Northborough, MA
- $102,000 - $178,540 a year
- 7 years
- Master's degree
- Analysis skills
- Wellness program
- Commuter assistance
Quick Apply
11d
Human Resources Generalist
BEHAVIORAL HEALTH NETWORK INC —Worcester, MA
- $60,000 - $75,000 a year
- Google Workspace
- Research
- Mid-level
- Health insurance
- Dental insurance
Employee Relations Consultant - Open Rank
University of Massachusetts Medical School —Worcester, MA
- $85,000 - $125,000 a year
- Full-time
- Hybrid work
- Word processing
- Writing skills
- Analysis skills
HR Generalist
Mass Lung & Allergy PC —Worcester, MA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
4d
Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS
Yorktown Systems Group —Devens, MA
- Full-time
- Microsoft Word
- Background check
- Microsoft Outlook
Onboarding Coordinator - Contract
Commonwealth Fusion Systems —Devens, MA
- $35 - $39 an hour
- Weekends as needed
- Mid-level
- Travel
- Typing
Quick Apply
12d
Senior Leave Management Specialist
First Technology Federal Credit Union —Marlborough, MA
- $83,000 - $99,500 a year
- Email
- Data analysis skills
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Human Resources Assistant (Worcester, MA)
Community Legal Aid & Affiliate —Worcester, MA
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Office
- Experience equivalent to degree accepted
- In-person
- Health insurance
- Dental insurance
Quick Apply
Human Resource Office Assistant
Family Health Center —Worcester, MA
- $20.19 - $23.56 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Office
Quick Apply
6d

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HR Solution Center Representative Tier 1, 40 Hours.

UMass Memorial Health -
Worcester, MA

Apply Now

Job Details

Full-time
$20.18 - $36.32 an hour

Qualifications

Confidential information handling
Spreadsheets
De-escalation techniques
High school diploma or GED
Editing

Full Job Description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Hiring Range:

$20.18 - $36.32

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations .

Schedule Details:

Monday through Friday

Scheduled Hours:

8:30am-5:00pm

Shift:

1 - Day Shift, 10 Hours (United States of America)

Hours:

Cost Center:

99940 - 6177 HR Solution Center

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Tier One HR Solution Center Representative is responsible for answering inbound employee inquiries across all HR functions, owning the resolution of tier 1 employee and manager inquiries through case management.

Job Description

Major Responsibilities:

1. First point of contact for all HR-related questions and supports employee life-cycle processes, programs, and policies. Must have general knowledge of HR policies and procedures for quick responses to caregivers.

2. Educate and promote the use of self-service tools and technology to help drive self-service utilization.

3. Monitors case load volumes, answers questions, research information, and assists with problem resolution within Service Level Agreements (SLAs) as part of HR case management through phone and self-service.

4. Demonstrate outstanding problem-solving skills to resolve inquires, track status and conduct follow-ups for assigned cases, following the proper escalation procedures as needed.

5. Provides a welcoming and responsive atmosphere, including over the phone, while maintaining high quality customer service.

Position Qualifications:

Required:

1. High school diploma or equivalent.

Experience/Skill:

Required:

1. High degree of integrity and ability to maintain strict confidentiality.

2. Ability to multitask and work under pressure while maintaining a professional attitude.

3. Ability to adapt quickly to change with new processes and procedures.

4. Excellent verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed.

5. Advanced computer skills, including utilizing multiple software systems and Microsoft/Excel.

6. Critical thinking, Problem Solving, self-starting and multi-tasking abilities necessary.

7. Ability to understand and execute HR procedures and policies.

8. Must be organized with strong attention to detail.

9. Requires the ability to work independently, make decisions and edit work of others.

10. Ability to multi-task without losing speed or accuracy.

11. Ability to resolve identified discrepancies.

12. 6 months-1 year experience in a customer service role.

Preferred:

1. Experience in an HR support role.

2. Working knowledge of state and federal employment laws.

3. Functional knowledge of Workday.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

ties at any time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

Apply Now

Refine Your Search

human resources specialist jobs in gardner ma

HR Solution Center Representative Tier 1, 40 Hours.

Learning and Development Specialist - Seven Hills Children's Division Stetson School

Payroll & HR Administrator

Learning and Development Specialist - Seven Hills Children's Division

Human Resources Coordinator

HR & Provider Operations Coordinator (Part-Time or Full-Time)

HR Lead - 08003

Benefits Coordinator

HR Business Partner II (Northern New England/Massachusetts)

Human Resources Generalist - HR

Assistant Vice President of Human Resources & Organizational Development

Human Resources Business Partner - R&D

Human Resources Generalist

Employee Relations Consultant - Open Rank

HR Generalist

Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS

Onboarding Coordinator - Contract

Senior Leave Management Specialist

Human Resources Assistant (Worcester, MA)

Human Resource Office Assistant

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