Top 1 It support specialist ii Jobs in Gardnerville, Nv

IT Support Specialist II
Caesars Entertainment —Lake Tahoe, NV
- Full-time
- Mid-level
- In-person
- Resort

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IT Support Specialist II

Caesars Entertainment -
Lake Tahoe, NV

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Job Details

Full-time

Qualifications

Customer communication

Full Job Description

Work with Property IT Management and Enterprise IT to support business technology, computer system and data communication systems; responsible for providing first-level support function for end-user and customer facing technology. Also performs support for telephones and related technologies; may also support audio and video systems and special event set-ups. As a Support Specialist II, use best knowledge and judgment to determine the best method of solutions.

Prioritize and respond to technology related Incidents and Service Requests calls and ensures all client/user support and service requests are handled or escalated in a timely manner, ensures updates and resolutions for incidents, service requests, problem tasks, and change tasks are communicated to end-users and business partners as appropriate
Provides in person and remote first level support and request response for customer facing and end-user systems including software and hardware for all platforms
Assists in problem determination/isolation and analysis of problem data, root cause analysis and mitigation for customer facing and end-user systems, decide when to escalate complex problems to senior level IT staff and service provider/vendors as necessary
Assists in execution and verification of impact to IT Change Tasks that are impactful to property operations
Responsible for completion and documentation of all assigned day-to-day tasks/activities per the scheduled shift for various systems. These functions can include first level support for clients/users requests, marketing/hospitality/gaming special events, printing, and other duties as required
Participates and provides analyses for Vulnerability Remediation activities for customer facing and end-user systems and other technologies as necessary
Updates procedures and documentation for select platforms
Perform entry level and intermediate technical tasks/repairs on all desktop, end-user, customer facing platforms
Uses the Service Management System to track and close all client/user incidents, request, change, and problem activities
Prioritize and ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition
May provides one-on-one training for Support Specialists and end-users.
Monitors and reports system performance issues as necessary
Participates in technology related projects as necessary
Maintains confidentiality in matters pertaining to company records, policies, and customer lists. Disposes of physical assets containing sensitive data as determined by management and prescribed by Information Security Policy
Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability
Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices
Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same
Adheres to all regulatory, company and department policies and procedures
Not a remote worker position, however, some remote work may be required
Completes all other duties as assigned

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen ﬁeld. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisﬁed employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.

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it support specialist ii jobs in gardnerville, nv

IT Support Specialist II

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