Top 760 Customer experience analyst Jobs in Garland, Tx

Level II Salesforce Application Support Analyst
Yoh, A Day & Zimmermann Company —Irving, TX
- $56,000 - $85,000 a year
- Hybrid work
- Mid-level
- 3 years
- SQL
- Health savings account
- Disability insurance
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Data Verification Analyst
CorVel Corporation —Dallas, TX
- $13.38 - $23.42 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Data entry
- Health savings account
- Disability insurance
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HIM Analyst (On-Site)
Baylor Scott & White Health —Plano, TX
- Hybrid work
- Hospital
- Customer service
- Research
- Health insurance
- Tuition reimbursement
Application Support Analyst II: Card Services
Jack Henry & Associates —Allen, TX
- Full-time
- Remote
- Mid-level
- Travel
- Organizational skills
HIM Analyst (On-site/ Frisco PGA)
Baylor Scott & White Health —Frisco, TX
- Hospital
- Customer service
- Research
- Health insurance
- Tuition reimbursement
Facilities Data Analyst
Southwest Airlines —Dallas, TX
- $81,200 - $90,200 a year
- Full-time
- 18 years or older
- Microsoft Access
- English
- Profit sharing
- Health insurance
1d
Business Analyst
Jack Henry & Associates —Allen, TX
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Continuous improvement
Fraud Analyst 1
AutoNation —Irving, TX
- Full-time
- Microsoft Excel
- Research
- Mid-level
- Dental insurance
- Vision insurance
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9d
Patient Insurance Analyst
Oak Street Health —Dallas, TX
- $21.10 - $40.90 an hour
- Full-time
- Sales
- Clinic
- Bachelor's degree
- Health insurance
- Dental insurance
Compliance Analyst - Corrections
SmithRx —Plano, TX
- $107,100 - $126,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Ability to sit for extended periods
- Commuter assistance
- Paid parental leave
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8d
Deductions Analyst
Primo Brands —Coppell, TX
- $73,620 - $88,468 a year
- Full-time
- Microsoft Outlook
- English
- Mid-level
- Commuter assistance
- Health savings account
Specialty Requirements Analyst
GEICO —Richardson, TX
- $73,800 - $141,450 a year
- Full-time
- Research
- Mid-level
- Office
3d
Business System Analyst I - Staff Credentialing
Christus Health —Irving, TX
- Full-time
- Research
- Organizational skills
- 1 year
1d
People Operations Asst Analyst: Investigations
PepsiCo —Plano, TX
- $60,600 - $94,450 a year
- Weekends as needed
- Microsoft Outlook
- Writing skills
- Mid-level
- Paid parental leave
- Health insurance
14d
Data Research Analyst
Frisco ISD —Frisco, TX
- Full-time
- Computer Science
- Mid-level
- Office
1d
Returns Analyst
McKesson —Irving, TX
- $53,600 - $89,300 a year
- Research
- Mid-level
- Office
11d
Samsung Customer Operations Analyst
2020 Companies, Inc. —Plano, TX
- $30 an hour
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
10d
Government Payroll Operations Analyst
OSI Systems, Inc —Richardson, TX
- $92,000 - $102,000 a year
- Full-time
- 5 years
- Mid-level
- Analysis skills
- Paid jury duty
- Health savings account
7d
Data Analyst, Revenue Analytics
Global Medical Response —Lewisville, TX
- $75,000 - $78,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
Supply Chain Data Analyst - Dallas Fort Worth Metroplex
Core Health & Fitness, LLC —Lancaster, TX
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Employee stock ownership plan

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Level II Salesforce Application Support Analyst

Yoh, A Day & Zimmermann Company -
Irving, TX

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Job Details

$56,000 - $85,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance
Referral program

Qualifications

Customer communication
Incident management software
Direct client contact
Internal employee customer service
Customer relationship management (CRM) systems (technically supported)
Customer support ticket management
ServiceNow
Ticketing system technical support
Production troubleshooting

Full Job Description

Direct Hire | Irving, TX (Hybrid)

The Level 2 support resource should be able to resolve incidents; experience with SQL, log analysis, APIs, integrations, data troubleshooting, or system configuration.
The resource should be able to resolve common production issues, such as order failures, stuck or exception statuses, and integration-related problems.
MUST HAVE EXPERIENCE WORKING WITH SERVICENOW FOR TICKETING

The Application Support Analyst will provide production support for business-critical applications, ensuring system stability and enabling key business processes. This role serves as a primary support resource across multiple enterprise platforms, including CRM, order management, and warehouse management systems.
This position is responsible for delivering high-quality support to internal users by managing incidents, service requests, and inquiries through an ITSM platform. The Analyst will document issues, troubleshoot and resolve problems, and ensure adherence to SLAs and operational best practices.

Responsibilities

Collaborate with onshore and offshore teams to track and manage support activities on a daily and weekly basis
Provide production support for core enterprise applications, including CRM, OMS, WMS, and integration platforms
Manage and resolve incidents and service requests through an ITSM tool, ensuring SLA compliance
Perform intake, triage, and troubleshooting of user-reported issues; escalate complex problems as needed
Maintain accurate documentation of incidents, resolutions, and system performance metrics
Analyze recurring issues to identify root causes and recommend process or system improvements
Support system changes and releases while minimizing disruption to business operations
Monitor application performance, troubleshoot system issues, and ensure overall system reliability
Communicate effectively with users, providing updates and ensuring a high level of customer satisfaction
Adhere to IT standard operating procedures (SOPs) and security requirements
Assist in identifying gaps in systems or processes that may impact data accuracy or performance
Provide Level 1/2 support and coordinate with higher-level support teams for resolution
Contribute to continuous improvement initiatives and promote efficient support practices

Requirements

Bachelor’s degree in a technical field (or equivalent experience) preferred
3–4 years of hands-on experience in application or systems support
Experience supporting enterprise applications in distribution, supply chain, or similar environments preferred
Strong troubleshooting and problem-solving skills
Experience working with ITSM tools (e.g., ServiceNow or similar platforms)
Ability to support both remote and onsite users in environments with 100+ users
Strong organizational skills with the ability to prioritize and manage multiple tasks
Excellent communication and customer service skills
Ability to collaborate effectively with IT teams and business stakeholders

Estimated Min Rate: $56000.00
Estimated Max Rate: $85000.00

What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice

Stay Safe During Your Job Search
Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.
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Refine Your Search

customer experience analyst jobs in garland, tx

Level II Salesforce Application Support Analyst

Data Verification Analyst

HIM Analyst (On-Site)

Application Support Analyst II: Card Services

HIM Analyst (On-site/ Frisco PGA)

Facilities Data Analyst

Business Analyst

Fraud Analyst 1

Patient Insurance Analyst

Compliance Analyst - Corrections

Deductions Analyst

Specialty Requirements Analyst

Business System Analyst I - Staff Credentialing

People Operations Asst Analyst: Investigations

Data Research Analyst

Returns Analyst

Samsung Customer Operations Analyst

Government Payroll Operations Analyst

Data Analyst, Revenue Analytics

Supply Chain Data Analyst - Dallas Fort Worth Metroplex

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