Top 301 Customer service manager Jobs in Garland, Tx

CSR/Dispatch Manager
Dallas Plumbing —Dallas, TX
- From $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
2d
Customer Service Department Manager
Uline —Irving, TX
- $85,000 - $100,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
10d
Operations Manager (DAL)
CLEAR - Field —Dallas, TX
- $72,000 - $92,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
4d
Correspondence Team Manager, Client Service Center
Louis Vuitton —Irving, TX
- $80,000 - $100,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Pharmacy Account Executive (Pharmacist)
Liberty Software —Dallas, TX
- Mid-level
- Office
- Leadership
- Health savings account
- Paid holidays
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Client Services Project Manager - Plano, Texas
O'Neil Digital Solutions, LLC —Plano, TX
- $115,000 - $120,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Dispatch Manager - Technician Routing
Kings III Emergency Communications —Coppell, TX
- $80,000 - $90,000 a year
- Full-time
- 3 years
- High school diploma or GED
- Conflict management
- Wellness program
- Health savings account
Senior Manager, Client Accounting Services
Talnt —Frisco, TX
- $115,000 - $130,000 a year
- Full-time
- 7 years
- CPA
- Finance
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Customer Service Manager
Operation Enterprises Services, LLC —Dallas, TX
- $16 - $20 an hour
- Overnight shift
- Management
- Sales
- Mid-level
- Paid time off
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Customer Experience Assistant Manager
Brilliant Earth —Dallas, TX
- $55,000 - $60,000 a year
- Full-time
- Background check
- Merchandising
- Mid-level
- Commuter assistance
- Paid parental leave
Customer Service Department Manager - Bilingual
Uline —Irving, TX
- $85,000 - $100,000 a year
- Full-time
- Spanish
- Pass drug screening
- English
- Paid holidays
- Health insurance
Lead Sales Associate
Operation Enterprises Services, LLC —Dallas, TX
- $36,000 - $56,000 a year
- Full-time
- Background check
- Spanish
- English
- Paid training
- Paid time off
Quick Apply
Senior Manager, Business Tax Services - Private Clients
KPMG —Dallas, TX
- Full-time
- CPA
- 8 years
- Bachelor's degree
- Disability insurance
- Health insurance
Customer Service - Self Storage Manager
Public Storage —Plano, TX
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
5d
Customer Service - Self Storage Manager
Public Storage —Richardson, TX
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
4d
Call Center/Dispatch Manager
Total Air and Heat —Plano, TX
- $55,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Care Supervisor, PSA
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- 6 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
VP, Customer Support (US)
Enseo, LLC —Plano, TX
- $180,000 - $185,000 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Travel
Quick Apply
Customer Service Lead
Serenity Mental Health Centers —Dallas, TX
- Full-time
- Background check
- Caregiving
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Vice President, Client Service Center - Louis Vuitton Americas
Louis Vuitton —Irving, TX
- $250,000 - $400,000 a year
- Call employer
- Sales
- 11+ years
- Travel
- Disability insurance
- Health insurance

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customer service manager jobs near garland, tx

CSR/Dispatch Manager

Dallas Plumbing -
Dallas, TX

Quick Apply

Job Details

Full-time
From $65,000 a year
2 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Staff performance monitoring
Managing teams in a customer support role
Team leadership
Coaching
Service scheduling
Team scheduling
Metrics Reporting
Team development
Leading team collaboration initiatives
Business operations
Call center management

Full Job Description

Lead the Team Behind an Exceptional Customer Experience

At Dallas Plumbing, we know that great service starts with the first phone call. We're looking for an experienced Dispatcher / CSR Manager to lead our Customer Service and Dispatch teams, ensuring every customer receives outstanding service while maximizing technician efficiency and daily operations.

This is a hands-on leadership role for someone who thrives in a fast-paced home services environment and enjoys coaching teams, improving processes, and delivering results.

Position Summary

The Dispatcher / CSR Manager oversees the daily operations of the Customer Service and Dispatch departments. This role is responsible for leading the CSR and dispatch teams, managing technician scheduling, monitoring key performance metrics, and creating an exceptional customer experience from the initial call through job completion.

Responsibilities

Lead, coach, and develop the CSR and Dispatch teams.
Hire, onboard, and train new team members.
Oversee daily scheduling and dispatching of plumbing technicians.
Optimize technician routes and productivity to maximize efficiency.
Monitor call quality and provide coaching to improve customer interactions.
Handle escalated customer concerns and ensure timely resolution.
Track department KPIs, including booking rates, technician utilization, call metrics, and customer satisfaction.
Identify process improvements and implement best practices.
Develop and maintain department SOPs and training materials.
Partner with the General Manager, Service Managers, and field teams to support company goals.

Qualifications

Minimum 3 years of leadership experience managing a Dispatch, CSR, or Call Center team.
Experience in the home services industry (plumbing, HVAC, electrical, or similar).
Strong understanding of dispatching, scheduling, and customer service operations.
Experience coaching employees using performance metrics and KPIs.
Excellent communication, organizational, and problem-solving skills.
Ability to thrive in a fast-paced environment while managing multiple priorities.
Experience with ServiceTitan or similar field service software.

Why Join Dallas Plumbing?

Competitive salary with bonus opportunities.
Opportunity to lead a growing customer service and dispatch team.
Career advancement with a growing residential plumbing company.
Collaborative leadership team that values your ideas and contributions.
Comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, and 401(k), where applicable.

Pay: From $65,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work in office, monday-friday in Dallas, TX?
Do you have experience working in the home services industry (HVAC, plumbing, electrical, or a similar service business)?

Experience:

leading or managing a CSR, Dispatch, or Call Center team: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in garland, tx

CSR/Dispatch Manager

Customer Service Department Manager

Operations Manager (DAL)

Correspondence Team Manager, Client Service Center

Pharmacy Account Executive (Pharmacist)

Client Services Project Manager - Plano, Texas

Dispatch Manager - Technician Routing

Senior Manager, Client Accounting Services

Customer Service Manager

Customer Experience Assistant Manager

Customer Service Department Manager - Bilingual

Lead Sales Associate

Senior Manager, Business Tax Services - Private Clients

Customer Service - Self Storage Manager

Customer Service - Self Storage Manager

Call Center/Dispatch Manager

Customer Care Supervisor, PSA

VP, Customer Support (US)

Customer Service Lead

Vice President, Client Service Center - Louis Vuitton Americas

I want to receive the latest job alert for customer service manager in garland, tx

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