Top 24 It support manager Jobs in Garland, Tx

IT Support Services Manager
City of Garland —Garland, TX
- $102,042.72 - $137,794.65 a year
- Full-time
- Computer Science
- Inventory management
- Maintenance
Plano Executive Support Team Lead
PepsiCo —Plano, TX
- $93,500 - $156,450 a year
- 7 years
- Office
- Travel
- Paid parental leave
- Health insurance
IT Support Lead
Raising Cane's —Plano, TX
- Full-time
- Office
- Senior level
Quick Apply
Lead Support Engineer
Hill & Wilkinson General Contractors —Richardson, TX
- On call
- Computer science
- Computer Science
- Office
- Paid holidays
- Health insurance
Technical Account Manager
Diverge IT —Plano, TX
- $22 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
4d
Technical Account Manager
DivergeIT —Plano, TX
- $22 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
4d
TECHNICAL LEAD L1
Wipro Limited —Plano, TX
- $60,000 - $135,000 a year
- On call
- 5 years
- Pass drug screening
- Senior level
- Disability insurance
- Health insurance
Manager, IT Applications - AP LIS Implementation & Support
Sonic Healthcare USA, Inc —Dallas, TX
- Full-time
- 6 years
- HIPAA
- Supervising experience
7d
Technical Support Engineering Manager - SmartPay
Jack Henry & Associates —Allen, TX
- Full-time
- Hybrid work
- 7 years
- Research
- SQL
Technical Support Lead
AYC GROUP LLC —Dallas, TX
- $18 - $25 an hour
- Full-time
- Team management
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
5d
Technology Support Lead - MQ Series
JPMorganChase —Plano, TX
- Full-time
- 5 years
- System design
- Windows
- Health insurance
- Tuition reimbursement
Manager, IT Applications - CP LIS Implementation & Support
Sonic Healthcare USA, Inc —Dallas, TX
- Full-time
- 6 years
- HIPAA
- Supervising experience
7d
Business Manager - Senior Associate
JPMorganChase —Plano, TX
- Full-time
- Research
- Mid-level
- US work authorization
- Health insurance
- Tuition reimbursement
Pharmacy Support Account Manager
Liberty Software —Lewisville, TX
- From $29 an hour
- Overtime
- Computer science
- Computer Science
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
Sr. Manager – Data & AI Support Engineering
Databricks —Plano, TX
- On call
- Azure
- Java
- SQL
Workday Payroll AMS Lead Consultant
Mercer —Dallas, TX
- $111 an hour
- Full-time
- Remote
- Mentoring
- US work authorization
- Senior level
- Health insurance
- 401(k)
Mgr Technical Support / Mgr Engineering Services
Atmos Energy —Dallas, TX
- Full-time
- 5 years
- Computer literacy
- Office
13d
Mgr Engineering Services / Mgr Technical Support
Atmos Energy —Dallas, TX
- Full-time
- 7 years
- Engineering
- System design
14d
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
4d

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IT Support Services Manager

City of Garland -
Garland, TX

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Job Details

Full-time
$102,042.72 - $137,794.65 a year

Qualifications

Bachelor's degree
Non-CDL Class C

Full Job Description

Summary

Responsible for providing leadership for the Information Technology Support Services team to ensure reliable, responsive, and customer-focused technology support. Leads strategy, administration, delivery and continuous improvement of end-user technology services, including the IT Service Desk, desktop and mobile support, M365 services, endpoint management, hardware lifecycle management, Audio-Visual and customer experience initiatives. Oversees service delivery, ITSM tool, while ensuring technology services support organizational goals and business operations. Collaborates across other Information Technology divisions and may lead or support initiatives in other technology disciplines as needed to meet the needs of the City of Garland.

Pay Range: $102,042.72 - 137,794.65 (Depending on qualifications and experience)

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provide technical and managerial guidance for assigned area to include coaching, performance management and customer service expectations.
Review operational requests, service improvements, projects, and technology initiatives; determine resource allocation based on priorities and organizational needs.
Analyze end-user technology services, operational performance and customer requirements to recommend solutions that improve service delivery, security, disaster recovery and customer service.
Conduct trends analysis of incidents, service requests, customer satisfaction, and operational metrics to identify opportunities for process improvement, training, automation, and continual service improvement.
Develop and recommend procedures by which efficiencies can be gained to reduce costs and increase work capacity.
Review contracts, negotiate purchase price, legal terms and payment schedules and obtain input from managing director and legal counsel for vendor contracts.
Prepare documentation for procurement of hardware, software, or services to develop and recommend procedures for citywide IT asset inventory maintenance.
Compile and manage documentation of systems, standards, policies, and procedures.
Manage the resolution of complex customer issues, service disruptions, and major incidents by coordinating internal technical teams, vendors, and business stakeholders to restore and minimize operational impacts.
Prepare and submit operational budget and cost estimates for proposed projects to senior management.
Direct the daily operations of the support teams to ensure timely resolution of incidents, service requests and delivery of excellent customer service.
Oversee the administration, support, performance and training of Microsoft 365 services that impact the customers.
Oversee the administration, support, lifecycle management and maintenance of the City’s Audio Visual and collaboration technologies, including council chambers, conference rooms and other enterprise AV solutions.
Establish, monitor and report on key service delivery metrics to ensure fulfillment and operational success.

Minimum Qualifications

Four-year college degree
7 years related experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience

Four-year college degree in Information Technology, Computer Science, Business or related field of study
7 - 10 years experience in Information Technology including project management
2 - 3 years supervisory experience.

Knowledge, Skills & Abilities:

Demonstrate ability to plan, develop, and maintain technology requirements for hardware, software, and users.
Comprehensive knowledge of M365 administration and collaboration technologies. Knowledge of ITIL and ITSM principles and best practices.
Experience managing Service Desk operations, incident management, request fulfillment, asset management and knowledge management.
Strong customer service and relationship management skills.
Ability to follow project management methodology for managing IT projects.

Licenses and Certifications

Valid Class C Texas Driver's License

Physical Requirements / Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.

Apply Now

Refine Your Search

it support manager jobs in garland, tx

IT Support Services Manager

Plano Executive Support Team Lead

IT Support Lead

Lead Support Engineer

Technical Account Manager

Technical Account Manager

TECHNICAL LEAD L1

Manager, IT Applications - AP LIS Implementation & Support

Technical Support Engineering Manager - SmartPay

Technical Support Lead

Technology Support Lead - MQ Series

Manager, IT Applications - CP LIS Implementation & Support

Business Manager - Senior Associate

Pharmacy Support Account Manager

Sr. Manager – Data & AI Support Engineering

Workday Payroll AMS Lead Consultant

Mgr Technical Support / Mgr Engineering Services

Mgr Engineering Services / Mgr Technical Support

Major Incident Manager III

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