Top 466 It support Jobs in Garland Tx

Help Desk Team Lead
Moxie Pest Control —Irving, TX
- $52,000 a year
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Pharmacy Support Account Manager
Liberty Software —Lewisville, TX
- From $29 an hour
- Overtime
- Computer science
- Computer Science
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
Client Services Representative (Pharmacy Technician)
Liberty Software —Grand Prairie, TX
- From $23 an hour
- Computer literacy
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Construction Accounting Specialist
JobTread Software —Dallas, TX
- $90,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid training
- Health insurance
Quick Apply
IT Support Specialist
Ed Bell Construction Company —Dallas, TX
- $25 - $35 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Desktop Support
Symphony Risk Solutions LLC —Richardson, TX
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
5d
Level 1 Help Desk Technician
Cyberlocke, LLC —Plano, TX
- $14 - $19 an hour
- Full-time
- High school diploma or GED
- Continuous improvement
- Experience equivalent to degree accepted
Quick Apply
2nd Shift IT Support Engineer - Manufacturing
Siemens —Grand Prairie, TX
- $55,264 - $94,738 a year
- Full-time
- Microsoft Excel
- Azure
- Mid-level
Help Desk Support II
Genpact —Richardson, TX
- Mid-level
- Bachelor's degree
- 2 years
IT Cinema Tier 2 Support Technician I
Regal Cinemas, Inc —Dallas, TX
- Mid-level
- Disability insurance
- Health insurance
Support Engineer, IT
Houlihan Lokey —Dallas, TX
- $87,000 - $110,000 a year
- Full-time
- 6 years
- Bachelor of Science
- Mid-level
IT Help Desk Support - Part Time
PEROT MUSEUM OF NATURE AND SCIENCE —Dallas, TX
- Part-time
- Computer literacy
- Windows
- 1 year
8d
Help Desk Analyst
Daisy Brand LLC —Garland, TX
- Mid-level
- Office
- Windows
- Profit sharing
- Wellness program
Specialist Technician, Technology Support - IT Support
Vizio —Dallas, TX
- $21 - $40 an hour
- High school
- Mid-level
- Office
- Paid jury duty
- Disability insurance
IT Support Engineer I, OTS
Amazon.com Services LLC —Dallas, TX
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Help Desk Analyst
Balfour Beatty —Dallas, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
9d
IT Support Specialist- Tier I (Weekend)
Edge Communications —Plano, TX
- $22 - $24 an hour
- Full-time
- Office
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Desktop Support in Richardson, Texas
Virtual Service Operations —Richardson, TX
- $17 - $25 an hour
- Customer service
- Ability to walk for extended periods
- Writing skills
- Health insurance
IT Technician Support
FAIRMONT —Dallas, TX
- Full-time
- Mid-level
- 4 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist II
Perry Homes —Plano, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d

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Help Desk Team Lead

Moxie Pest Control -
Irving, TX

Quick Apply

Job Details

$52,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Managing technical support teams
Team supervision
Managing teams in a customer support role
Supervising experience
Team training
Customer support ticket management
Technical training
Productivity software
Technical Proficiency
Ticketing system technical support

Full Job Description

Play Your Part In Our Team Succeeding!

The Help Desk Team Lead is responsible for supervising the help desk team, managing day-to-day operations, and ensuring the delivery of high-quality technical support to end-users. This role involves providing guidance and support to team members, handling complex technical issues, and implementing best practices to enhance service delivery and customer satisfaction.

Core Responsibilities:

Foster a positive work environment that encourages collaboration, professional growth, and high performance.
Oversee daily operations of the help desk, including ticket management, issue resolution, and service request fulfillment.
Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs) for response times and resolution rates.
Coordinate and prioritize support requests to ensure timely and efficient handling of issues.
Provide advanced technical support for complex or escalated issues that cannot be resolved by junior team members.
Troubleshoot and resolve hardware, software, and network issues, and provide guidance on best practices for system usage.
Document solutions and maintain knowledge base articles to assist with recurring issues.
Identify opportunities for process improvements and implement best practices to enhance help desk efficiency and effectiveness.
Monitor and analyze help desk metrics and feedback to identify trends, issues, and areas for improvement.
Develop and refine help desk procedures, workflows, and documentation to ensure consistency and quality of service.
Ensure high levels of customer satisfaction by providing exceptional service and addressing user concerns promptly.
Manage escalations and handle difficult customer interactions with professionalism and empathy.
Gather and analyze customer feedback to identify areas for improvement and enhance the overall support experience.
Communicate effectively with management, other departments, and external vendors regarding help desk activities and issues.
Manage inventory of hardware and software resources used by the help desk team.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent work experience).
2 years of experience in a help desk or technical support role, with 1-3 years in a leadership or supervisory position.
Relevant certifications (e.g., ITIL, CompTIA A+) are a plus.
Strong technical knowledge of hardware, software, and network systems.
Proven experience in managing and leading a help desk team, including training, performance management, and process improvement.
Excellent problem-solving, communication, and customer service skills.
Proficiency in help desk software, ticketing systems, and Microsoft Office Suite.

About Us
Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

We're more than just a pest control company!

What We Live By
Do The Right Thing

We believe in striving to do the right thing because we genuinely care about our customers

Be Nice

We think kindness is contagious, and we believe small gestures can have a big impact.

Be The Solution

It's an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it's worth doing well.”

Keep Improving
Because we care about helping our customers, we take our job knowledge seriously.

Company Perks

At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:

2021 & 2022: Great Places To Work and Top Places to Work
Awards & Recognition
In Office, Remote, and Hybrid Work Environment
Monthly Company Events
Quarterly Service Projects
Comprehensive medical coverage that covers many common services at no cost or for a low copay
Additional options for dental and vision benefits, life and disability coverage and more
401K Plan
Long- and Short-term Disability Coverage (Voluntary)
Paid Time Off

AAP / EEO Statement

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#MOX400700

Compensation: $52,000
Additional Details :

About Us: Moxie Pest Control is on the lookout for dedicated individuals to join our dynamic team. This is a fantastic opportunity for those who appreciate hands-on work and are eager to build a rewarding career in pest control and home services.

Why Moxie? At Moxie, you’ll be part of a family of ambitious individuals dedicated to building rewarding careers in pest control. We’re not just growing rapidly – we’re creating a launchpad for your personal and professional success. If you’re driven, motivated, and ready to transform your career and lifestyle, we want to hear from you.

Quick Apply

Refine Your Search

it support jobs in garland tx

Help Desk Team Lead

Pharmacy Support Account Manager

Client Services Representative (Pharmacy Technician)

Construction Accounting Specialist

IT Support Specialist

IT Desktop Support

Level 1 Help Desk Technician

2nd Shift IT Support Engineer - Manufacturing

Help Desk Support II

IT Cinema Tier 2 Support Technician I

Support Engineer, IT

IT Help Desk Support - Part Time

Help Desk Analyst

Specialist Technician, Technology Support - IT Support

IT Support Engineer I, OTS

Help Desk Analyst

IT Support Specialist- Tier I (Weekend)

Desktop Support in Richardson, Texas

IT Technician Support

IT Support Specialist II

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About Us
Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

What We Live By
Do The Right Thing

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it support jobs in garland tx

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About Us Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

What We Live By Do The Right Thing

About Us
Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

What We Live By
Do The Right Thing