Top 316 Customer service representative Jobs in Gaston, Sc

Client Experience Rep I
Unum Group —Columbia, SC
- From $24.04 an hour
- Extended hours
- Research
- Mid-level
- Office
- Loan repayment program
- Disability insurance
Remote Customer Service Representative
Annuity Health —Columbia, SC
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Remote Customer Service Representative
Afni, Inc. —Columbia, SC
- $14.50 - $15.00 an hour
- 8 hour shift
- Remote
- Background check
- 18 years or older
- Sales
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
CHINA JUSHI USA CORPORATION —Columbia, SC
- $50,000 a year
- Full-time
- English
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Contact Specialist I (CAYCE, SC, US, 29033)
Dominion Energy —Cayce, SC
- $20.50 - $21.50 an hour
- Weekends as needed
- Spanish
- Computer literacy
- Writing skills
- Paid holidays
- Disability insurance
12d
Customer Service Coordinator
AMAROK —Columbia, SC
- $21 an hour
- Monday to Friday
- Mid-level
- Organizational skills
- Typing
- Disability insurance
- Health insurance
Quick Apply
1d
Customer Service Representative I
Nexus Water Group —Columbia, SC
- Office
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
CUSTOMER SERVICE ASSOCIATE
GRADE POTENTIAL, LLC —Columbia, SC
- $35,000 - $55,000 a year
- Overtime
- Remote
- 11+ years
- Financial services
- Entry level
- Paid holidays
- Health insurance
Customer Service Representative
RXO, Inc. —West Columbia, SC
- Full-time
- Microsoft Excel
- Pass drug screening
- Office
- Paid holidays
- Disability insurance
CSR - Customer Service Representative
PETSinc. The Humane Society of the Carolinas —West Columbia, SC
- $16 - $22 an hour
- Part-time
- Background check
- Typing
- In-person
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Service Representative
Mosquito Joe of Charleston and Columbia —Columbia, SC
- $20 an hour
- Full-time
- Office
- Residential
- High school diploma or GED
- Paid training
- Paid time off
Quick Apply
Call Center Retention Rep - Remote
EchoStar —Columbia, SC
- $15 an hour
- Weekends as needed
- Remote
- Clean driving record
- Pass drug screening
- High school diploma or GED
- Paid training
- Health savings account
7d
Customer Service Advocate III
BlueCross BlueShield of South Carolina —Columbia, SC
- Full-time
- Computer literacy
- Basic math
- Research
- Health insurance
- Dental insurance
20h
Customer Service Representative
Sydnic LLC —Columbia, SC
- $20 - $24 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Travel reimbursement
- Health savings account
Quick Apply
Customer Service Representative 1
Southeastern Freight Lines —Lexington, SC
- Full-time
- Research
- Residential
- High school diploma or GED
Phone Banker, Credit Union Customer Service Rep
SC State Credit Union —Columbia, SC
- $16.78 - $22.65 an hour
- Full-time
- Communication skills
- Entry level
- Time management
- Health insurance
- Dental insurance
Quick Apply
9d
Intake Representative
Lexington Medical Center —West Columbia, SC
- Full-time
- Microsoft Word
- Microsoft Excel
- BLS Certification
- 403(b) matching
- Disability insurance
1d
Remote Customer Service Representative
ACC PREMIERE —Lexington, SC
- $11.50 - $12.00 an hour
- On call
- Remote
- Mid-level
- High school diploma or GED
- 2 years
- Paid training
- Work from home
Quick Apply
11d
Veterinary Receptionist / Client Service Representative
Sandhills Veterinary Hospital —Columbia, SC
- $15 - $18 an hour
- Part-time
- 1 year
- Leadership
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service & Order Entry Coordinator
ATP NORTH AMERICA LLC —West Columbia, SC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Opportunities for advancement
Quick Apply
15h

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Client Experience Rep I

Unum Group -
Columbia, SC

Apply Now

Job Details

Full-time
From $24.04 an hour

Benefits

Loan repayment program
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication

Full Job Description

Job Posting End Date: July 30

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This position is on-site at our Columbia, SC home office location.

Minimum starting hourly rate is $24.04 per hour.

Position start date is August 31, 2026.

This advanced front-line service professional role is accountable for in force service execution, customer relationship management, and service. This is the first point of contact for all in force service-related inquiries that will directly influence/drive future business while representing a key component in the successful implementation of the growth strategy.
Developing strong credibility through exceptional execution of service responsiveness will require critical thinking skills and seamless delivery of an extremely complex, broad-range, expansive knowledge and expertise across multiple products, services, and platforms of the integrated service model.

This role will provide highly responsive service to plan administrators, brokers and field partners working in close partnership with internal business partners to achieve common goals/objectives up to and including enhance broker relationships, influence persistency, and new business opportunities. Service will range throughout multiple lines of business relative to any inquiry and communication will be facilitated through different mediums (telephone, email, chat, written correspondence).

Principal Duties and Responsibilities

Engage in education to continually retain deep/broad knowledge of voluntary benefits and group administration to respond to any type of inquiry leveraging a multitude of systems/workflows.
Ability to attain and retain specific subject matter expertise as may be requested for designated service support.
Meet individual goals with a continuous focus on team results.
Provide mentor/coaching/training support to team members and other partner areas
Make discretionary/exception decisions based on record, case, and circumstance.
Be a strong advocate for the adoption of digital tools (MyUnum, Colonial Life for Clients Portal, etc.) for clients, agents and brokers through education and sharing the value to improve adoption, utilization, and overall customer satisfaction.
Develop, strengthen, and build deep relationships with plan administrators, brokers, home, and field office partners while exemplifying a high degree of professionalism.
Serve as a dedicated resource to provide service support for select broker, agent and/or plan administrator partners, as primary priority within role, as needed.
Offer/promote capabilities by aligning customer needs with the target offering; provide clear, concise communications involving persuasion, negotiation and/or education always driving toward customer self-sufficiency. Comfort with outbound educational call outreach.
Anticipate and represent the needs/expectations of plan administrators/brokers. Have the foresight to utilize knowledge/skills to adjust service as expectations evolve in the service model and/or custom-base modifications and digital assets.
Achieve high customer satisfaction of ongoing administration processes.
Research, evaluate and respond to service issues. Reliance on advanced problem-solving skills, exceptional communication skills, strong product/risk knowledge and process expertise.
Partner with field through escalation of growth and/or at-risk indicators.
Reflect a sense of customer intimacy – know who the customer is, what products they have with us and what their recent interaction history includes. Utilize this customer knowledge to proactively educate and influence clients, agents, and brokers on digital assets.
Establish strong partnerships with relevant partner areas (e.g., Integrated Client Services, Benefits, Colonial Life Billing and other customer service or administration roles).
Help identify and support change initiatives to improve workflow, enhance customer service and reduce operating costs.
Recognize trends and root causes; create solutions to prevent future occurrences. Act as an advocate for the field offices by surfacing trends/sales barriers/service model breakdowns to appropriate partners.
May perform other duties as assigned including special projects/initiatives.

Job Specifications

Bachelor’s degree preferred or equivalent
Experienced customer service professional with 3+ years required
Solid understanding of the marketplace - value of brokers, agents, and clients and challenges of plan administrators
Demonstrated critical thinking practices and strategic/forward thinker
Strong ability to examine and make decisions (often unique and individualized) with a great deal of discretion and draw own conclusions
Operate with urgency in a real-time service and multifaceted environment
Strong interpersonal and negotiation skills and acts with a sense of urgency in responding to internal and external customers
Strong communication skills including written/verbal
Provides leadership to the other team members
Demonstrates strong analytical, critical thinking, and problem-solving skills
Interacts effectively at all levels of the organization on both a strategic and tactical level
Proven ability to work under pressure, managing a complex and fast paced workload while simultaneously changing direction based on modification of business priorities.
Embraces and leads change to improve process, efficiency, and service
Demonstrates consistency in accuracy, speed, and quality of work
Supports extended hours of coverage, including working evening shifts as needed

~IN2
#LI-SA1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$40,000.00-$75,600.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Apply Now

Refine Your Search

customer service representative jobs in gaston, sc

Client Experience Rep I

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Customer Service Representative 1

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Remote Customer Service Representative

Veterinary Receptionist / Client Service Representative

Customer Service & Order Entry Coordinator

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