Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Truck Outfitters is a manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers, truck and van accessories, carports, playhouses, chicken coops, and dog houses. We serve our residential, commercial, fleet, and government customers through our 120+ retail store locations in thirteen states, supported by our corporate office (Mt. Airy, NC), distribution centers, and strategically located manufacturing facilities.
Job Summary
The Store Manager II is based at the Leonard Gastonia, NC sales lot with operations in the U.S., and has overall responsibility and accountability for the financial performance, operational execution, customer experience, compliance, and leadership of the assigned store. This includes ensuring Company policies, operational procedures, customer commitments, financial controls, and quality standards are consistently met by all store team members. This position reports directly to the District Sales Manager and has at least 2 direct reports.
Job Responsibilities
- Has overall accountability for the operational performance of the store, ensuring Company standards, policies, procedures, and operational expectations are consistently met.
- Achieves financial objectives by controlling expenses.
- Maintains overall accountability for store financial performance, inventory accuracy, cash handling, documentation, and operational compliance.
- Maintains overall accountability for the quality, accuracy, and timeliness of all work performed within the store, including work delegated to other team members.
- Monitors store performance through routine review of operational metrics, customer feedback, financial results, warranty activity, installation quality, inventory accuracy, and compliance reporting, taking corrective action as needed.
- Drives sales goals, monitors sales performance, and implements strategies to increase sales.
- Analyses sales data to identify opportunities for growth and increased profitability.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service needs.
- Provides excellent customer service, addresses customer inquiries and complaints, and ensures customer satisfaction.
- Ensures customer concerns, warranty issues, installation concerns, and order discrepancies are resolved promptly and appropriately.
- Manages store inventory, ensures adequate stock levels, and oversees the ordering and receiving of products and truck accessories.
- Ensures compliance with all Company policies, SOPs, safety requirements, operational standards, and financial controls through active oversight and accountability.
- Protects employees and customers by providing a safe, clean, and well-organized store.
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Managerial Requirements:
- Leads and manages a team of retail employees.
- Provides training, performance feedback, and ensures a positive work environment.
- Schedules and assigns employees.
- Maintains store staff by recruiting, hiring, and training team members.
- Provides ongoing coaching, performance management, and accountability for team members, addressing performance concerns promptly and ensuring sustained improvement.
- Regularly audits store processes, paperwork, customer transactions, and operational practices to identify deficiencies and ensure compliance with Company expectations.
Other Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies (skills, knowledge, and abilities)
- Must PASS a background and drug test.
- Proven experience in a similar role in the retail sector.
- Proven ability to meet sales targets.
- Strong leadership and team management abilities.
- Excellent negotiation, and customer service skills.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite or related software, as well as CRM or other sales software preferred.
- Strong problem-solving skills and the ability to make quick decisions.
- Knowledge of the local market and customer preferences.
- Proven track record of managing multiple retail stores or a district.
- Experience with various social media platforms such as Facebook, etc.
- Strong understanding of retail operations, including sales, customer service, and merchandising.
- Excellent verbal and written communication skills.
- Ability to work beyond normal working hours and on weekends as needed.
Education/Experience Requirements
- High School Diploma or GED Equivalent required.
- Bachelor’s degree in business administration, marketing, or other related field, or equivalent job experience is preferred.
- 3+ years’ experience in a management role in sales, retail, vehicle accessories, or inventory management.
- Valid Driver’s License is required.
Travel
This position may require periodic travel to customer sites and company functions.
What does Leonard Offer?
- Competitive salary compensation.
- Competitive benefits package.
- 401K with a Company match.
- Paid days off: holidays and vacation.
- Continuous training and growth opportunities to build your career with Leonard.
Physical Requirements
- Ability to remain in a stationary position 75% of the time.
- Ability to work in various weather conditions, such as extreme heat or cold, indoors and outdoors as needed.
- Ability to move easily around the store, including walking, bending, kneeling, and reaching.
- Ability to handle and manipulate objects, use a computer, operate a cash register and other equipment.
- Ability to stand for extended periods.
- Ability to type on a keyboard.
- Requires close vision for computer work and reviewing correspondence.
- Ability to remain in a stationary position.
- Ability to work under pressure.
- Ability to lift up to 50 pounds.
- Ability to hear and talk.
- Ability to work variable schedules, including weekends and holidays.
The Company is an Equal Opportunity Employer. It is the policy of the Company to administer employment based solely on an individual’s qualifications, ability, and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, political affiliation, marital status, or any other characteristic protected by federal, state, or local law.
Required
-
1 year(s): Retail Store Manager Experience
-
1 year(s): Automotive Industry Related Sales Experience
Required
Preferred
-
Bachelors or better in Business Administration or related field
Required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
