Top 64 Guest service agent Jobs in Gastonia, Nc

Front Desk Agent/ Guest Services Rep
Holiday Inn Express & Suites Arpt-Belmont —Belmont, NC
- $13 - $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Accounting
- AD&D insurance
- Disability insurance
1d
Guest Service Agent
Home2 Suites by Hilton —Charlotte, NC
- $16 - $18 an hour
- Part-time
- No education required
- Sanitation
- Research
Quick Apply
Part Time Front Desk Agent/ Guest Services Rep
Holiday Inn Express & Suites Arpt-Belmont —Belmont, NC
- $13 - $16 an hour
- Part-time
- Hotel
- High school diploma or GED
- Accounting
- AD&D insurance
- Disability insurance
Front Desk Agent - The Westin Charlotte - $19.63/hr.
Marriott International, Inc —Charlotte, NC
- $19.63 an hour
- Full-time
6d
Front Desk Receptionist
super 8 kings mountain —Kings Mountain, NC
- From $13.50 an hour
- Weekends as needed
- Hotel
- In-person
- Communication skills
- On-the-job training
Quick Apply
1d
Front Desk Agent
MCR Hotels —Charlotte, NC
- $16 - $17 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent/ Guest Services Rep
Hilton Garden Inn Steele Creek —Charlotte, NC
- $13.50 - $16.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Accounting
- AD&D insurance
- Disability insurance
7d
Hotel Front Desk Agent
Hilton Garden Inn —Charlotte, NC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Hotel Front Desk Agent
Doubletree by Hilton Charlotte City Center —Charlotte, NC
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
PM Guest Service Agent
Holiday Inn —Charlotte, NC
- Part-time
- No education required
- Sanitation
- Research
Quick Apply
2d
Front Desk Agent
Marriott International, Inc —Charlotte, NC
- Full-time
- Hotel
- High school diploma or GED
- Front desk
2d
Front Desk Agent – Home2 Suites by Hilton (Opening Team)
Home2 Suites by Hilton —Charlotte, NC
- Part-time
- Hotel
- Computer skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Part Time Front Desk Agent/ Guest Services Rep
Hampton Inn & Suites Charlotte-Arrowood —Charlotte, NC
- $13 - $16 an hour
- Part-time
- Hotel
- High school diploma or GED
- Accounting
- AD&D insurance
- Disability insurance
8d
Front Desk Agent
Grand Bohemian Charlotte —Charlotte, NC
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
13d
Front Desk Agent-Courtyard by Marriott
Lexima —Charlotte, NC
- $15.00 - $17.50 an hour
- Weekends as needed
- Inventory management
- English
- Ability to climb stairs
Weekend Front Desk Agent
MCR Hotels —Charlotte, NC
- $15 - $16 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Guest Service Agent
Tru by Hilton Charlotte/Ayrsley —Charlotte, NC
- From $16 an hour
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
- Health savings account
- Health insurance
Quick Apply
13d
Front Desk Agent (PM Shift)
Le Meridien & Sheraton Charlotte Hotels —Charlotte, NC
- $17 an hour
- Weekends as needed
- Hotel
- Entry level
Quick Apply
Front Office Agent (Joinery + Inkwell)
Sentral —Charlotte, NC
- $18 - $20 an hour
- 8 hour shift
- Inventory management
- Residential
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
1d
Guest Services Agent
Naman Hotels —Charlotte, NC
- Part-time
- Hotel
- Computer skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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Front Desk Agent/ Guest Services Rep

Holiday Inn Express & Suites Arpt-Belmont
Belmont, NC

Apply Now

Job Details

Full-time
$13 - $16 an hour
1 day ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement
Life insurance
Referral program

Qualifications

Customer records maintenance
Hotel and accommodations payment processing
Fire safety
Hotel policy compliance
Maintaining an organized workspace
Financial transaction processing
Phone communication
Greeting customers
Answering guest questions
Compliance with security regulations
High school diploma or GED
Hotel room assignment management
Public safety procedures
Accounting
Conflict management
Hotel emergency procedures
Stocking
Hospitality online booking platforms
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Hotel daily report preparation
Cross-functional collaboration
Hotel safety procedures
Communication skills
Technical Proficiency
Balancing end-of-day transactions
Entry level
Cross-functional communication
Office phone management

Full Job Description

Holiday Inn Express & Suites Arpt-Belmont | 250 Beatty Dr, Belmont, NC 28012

Join Maya Hotels and Take the Next Step in Your Career!

Are you a driven and Customer-oriented professional with a passion for hospitality? At Maya Hotels, we are seeking a dynamic Front Desk Agent/ Guest Service Representative to be the first point of contact for guests, delivering friendly, professional, and efficient service to create a welcoming and memorable experience. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com.

What We Offer:

Medical, Dental and Vision Insurance.
100% Employer Paid Life Insurance.
Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
Retirement Savings: 401K with Employer Contribution.
Employee Perks: Employee Referral Program, hotel discounts, and more!
Work-Life Balance: Paid Time Off (PTO).
Competitive salary and performance-based bonuses.
Career growth opportunities within the Maya Hotels family.
A supportive and friendly work environment.
The chance to work with ten well-respected hotel brands.

Job Description:

Essential Duties and Responsibilities:

Guest Service:

Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience.
Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions.
Handle guest complaints and resolve issues promptly to ensure guest satisfaction.

Reservations & Bookings:

Manage hotel reservations, ensuring accuracy in the booking process.
Process online and phone reservations, verify guest details, and assign rooms based on preferences.
Stay informed on room availability, rates, and special promotions to provide accurate information to guests.
Work closely with housekeeping and other hotel departments to ensure seamless guest experiences.

Administrative Tasks:

Keep the front desk area clean, organized, and stocked with necessary supplies.
Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift.
Complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management.
Answer phone calls promptly and professionally, redirecting calls or taking messages as needed.

Safety & Security:

Follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information.
Monitor the lobby area to ensure a safe and welcoming environment for guests and employees.
Respond to emergency situations such as medical incidents or fire alarms by following established procedures.

Team Collaboration:

Work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly.
Communicate effectively with team members to share information and resolve issues.
Participate in training programs and meetings to enhance job knowledge and skills.

Education, Skills and Abilities:

Education: High school diploma or equivalent; additional education in hospitality is a plus.
Experience: Previous experience in customer service, hospitality, or hotel front desk operations preferred.
Communication Skills: Strong interpersonal and verbal communication skills to engage with guests in a professional manner.
Problem-Solving & Conflict Resolution: Ability to think quickly and resolve guest issues efficiently.
Attention to Detail & Multitasking: Ability to work accurately and efficiently in a fast-paced environment.
Technical Skills: Proficiency in computer systems, hotel reservation software, and basic accounting principles.
Cash Handling Experience: Familiarity with handling payments, processing transactions, and balancing a cash drawer.
Flexibility: Ability to work various shifts, including evenings, weekends, and holidays.

Physical Requirements:

Ability to stand for extended periods of time.
Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage.
Ability lifting items up to 25lbs as needed.

Ready to Join the Team?

Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family!

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Apply Now

Refine Your Search

guest service agent jobs in gastonia, nc

Front Desk Agent/ Guest Services Rep

Guest Service Agent

Part Time Front Desk Agent/ Guest Services Rep

Front Desk Agent - The Westin Charlotte - $19.63/hr.

Front Desk Receptionist

Front Desk Agent

Front Desk Agent/ Guest Services Rep

Hotel Front Desk Agent

Hotel Front Desk Agent

PM Guest Service Agent

Front Desk Agent

Front Desk Agent – Home2 Suites by Hilton (Opening Team)

Part Time Front Desk Agent/ Guest Services Rep

Front Desk Agent

Front Desk Agent-Courtyard by Marriott

Weekend Front Desk Agent

Front Desk Guest Service Agent

Front Desk Agent (PM Shift)

Front Office Agent (Joinery + Inkwell)

Guest Services Agent

I want to receive the latest job alert for guest service agent in gastonia, nc

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