Top 7 Tier 3 help desk Jobs in Gastonia, Nc

IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
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IT Information Support Technician
DeZURIK, Inc. —Gastonia, NC
- $22.81 - $27.37 an hour
- Full-time
- Mid-level
- Windows
- In-person
- Health savings account
- Paid holidays
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Guest Service Associate
DISCOVERY PLACE INC —Charlotte, NC
- Part-time
- Spanish
- Inventory management
- Sanitation
12d
Museum Educator
DISCOVERY PLACE INC —Charlotte, NC
- Part-time
- Spanish
- Sanitation
- Ability to stand for extended periods
IT Infrastructure & Security Manager
R.E. Mason —Charlotte, NC
- Hybrid work
- Azure
- Microsoft Office
- Driver's License
- Paid jury duty
- Paid parental leave
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Outside Territory Sales Rep – Industrial Equipment (Uncapped Commission)
Wheeler Material Handling —Charlotte, NC
- $45,000 a year
- Full-time
- Mid-level
- Driver's License
- Profit sharing
- Cell phone reimbursement
P&C Middle Market Underwriter, Charlotte Ballantyne Region
The Hartford —Charlotte, NC
- $96,400 - $180,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Driver's License

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IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and…
$80,000 - $90,000 a year
Quick Apply

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Help Desk Engineer for MSP - Strong Tier 2 (Columbus Metro Area)
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tier 3 help desk jobs near gastonia, nc

IT Help Desk Administrator

Toppan Packaging Americas -
Charlotte, NC

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Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Optimizing workflow processes
Employee onboarding
Knowledge management
Managing technical support teams
Customer communication
Computer science
Team member evaluation
Defect resolution root cause analysis
Bachelor's degree in information technology
Computer Science
Managing teams in a customer support role
Associate's degree in computer science
Team leadership
Enterprise software
Operations coordination
Coaching
Incident management software
Regulatory compliance
Vendor coordination
Performance feedback (performance evaluation method)
Metrics Reporting
Mid-level
Windows
Incident Escalation
User training (technical support)
Key Performance Indicators
Analysis skills
Professional development support
Associate's degree in information technology
Zendesk

Full Job Description

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.

TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.

Want to learn more? Visit us at packaging.toppan.com

Summary Description:
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards. This role is the liaison between Toppan and the MSP who provides helpdesk resources for support. This role also serves as a bridge between IT support staff and the broader IT organization, focusing on process improvement, ticket management, user satisfaction, and operational efficiency.

What you’ll be doing:

Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.
Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.
Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.
Develop, document, and enforce help desk procedures, workflows, and support standards.
Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.
Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.
Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.
Ensure compliance with IT policies, security standards, and regulatory requirements.
Identify recurring issues and recommend root-cause fixes and process improvements.
Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.

Leadership & Administrative Duties

Provide day-to-day guidance and task coordination for help desk technicians.
Assist with training, mentoring, and onboarding of new help desk staff.
Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.
Contribute to performance reviews by providing feedback on technician performance and development needs.
Lead in the development of processes to manage major incidents.

We’d love to hear from you if:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
2 -3 years of experience in IT support or help desk roles,
Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.
Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).
Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.
Excellent communication, customer service, and documentation skills.

Key Competencies

Customer-focused mindset with strong problem-solving abilities.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong analytical skills with attention to detail.
Leadership, coaching, and collaboration skills.
Ability to translate technical concepts into clear, user-friendly language.

Compensation:

The annual base salary range for this role is from $80,000 to $90,000

At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees’ overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.

Benefits

Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
401(k) retirement plan with company match
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
Tuition reimbursement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.

Quick Apply

Refine Your Search

tier 3 help desk jobs in gastonia, nc

IT Help Desk Administrator

IT Information Support Technician

Guest Service Associate

Museum Educator

IT Infrastructure & Security Manager

Outside Territory Sales Rep – Industrial Equipment (Uncapped Commission)

P&C Middle Market Underwriter, Charlotte Ballantyne Region

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