Top 138 Customer service manager Jobs in Gastonia Nc

Customer Service Manager
Morris South —Charlotte, NC
- Management
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager
EcoShield Pest Solutions —Charlotte, NC
- $45,000 - $54,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
14d
Customer Care Manager - Charlotte, NC
Life-Assist, Inc. —Charlotte, NC
- $75,000 - $85,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Microsoft Office
- Paid holidays
- Disability insurance
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Customer Experience Manager - Call Center
Mecklenburg County —Charlotte, NC
- $71,925.74 - $91,705.31 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Driver's License
7d
FT Manager Customer Service (H)
Food Lion —Kings Mountain, NC
- Full-time
- Sales
- Merchandising
- Mid-level
2d
Lead Customer Service Advisor
The Pep Boys Manny Moe & Jack LLC —Gastonia, NC
- $11 - $18 an hour
- Weekends as needed
- Sales
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Customer Experience Manager- Charlotte,NC
Caesarstone —Charlotte, NC
- $100,000 - $127,000 a year
- Full-time
- Oracle
- Writing skills
- Mid-level
Quick Apply
13d
FT Assistant Manager Customer Service
Food Lion —Clover, SC
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
9d
Customer Service Team Lead
Horne Heating & Air Conditioning —Belmont, NC
- $24 - $27 an hour
- Online Application
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
2d
Client Services Manager
GardaWorld Security Services U.S. —Charlotte, NC
- $75,000 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Client Service Manager
Gallagher —Charlotte, NC
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
PT Customer Service Leader
Food Lion —Gastonia, NC
- Part-time
- High school diploma or GED
- Accounting
- Communication skills
14d
Client Services Manager - CSM
Training The Street —Charlotte, NC
- $60,000 - $80,000 a year
- Mid-level
- Contracts
- SharePoint
Quick Apply
Full-Time Customer Service Supervisor
KOHLS —Gastonia, NC
- From $17.25 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Merchandising
Police Customer Service Supervisor
City of Charlotte —Charlotte, NC
- $59,134.00 - $85,004.50 a year
- Online Application
- Background check
- Word processing
- English
7d
Customer Service Manager
City Thrift Charlotte, NC # 148 - Charlotte —Charlotte, NC
- $50,000 a year
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
Quick Apply
Call Center Manager
Southern National Roofing —Charlotte, NC
- $80,000 - $125,000 a year
- Full-time
- Computer literacy
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Manager, Mid Market
NAVEX —Charlotte, NC
- $90,000 a year
- Full-time
- Hybrid work
- Senior level
- Communication skills
1d
Service Support Manager
Rite-Hite —Charlotte, NC
- Full-time
- 5 years
- Mid-level
- Office
- Profit sharing
- Paid holidays
Customer Support Supervisor
CPI Security —Charlotte, NC
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
6d

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Customer Service Manager

Morris South -
Charlotte, NC

Quick Apply

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Productivity software

Full Job Description

Join a USA Today Top Workplace!

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers in Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and the Florida panhandle. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively.

Summary of Responsibility:

The Customer Service Manager is responsible for leading, developing, and managing the Customer Service/Parts team to ensure exceptional customer experiences and operational excellence. This role oversees daily departmental activities, drives performance through KPIs, manages customer escalations, and leads continuous process improvement initiatives. The Customer Service Manager collaborates cross-functionally with internal teams and external partners to remove barriers, improve execution, and enhance customer satisfaction.

What You Will Contribute:

Recruit, hire, onboard, train, coach, and motivate customer service representatives.
Monitor individual and team performance against established standards and expectations.
Foster a culture of accountability, engagement, and continuous improvement.

Oversee daily activities within the Parts/Customer Service department.
Ensure workloads are balanced effectively across the team.
Establish, track, and report on department Key Performance Indicators (KPIs).

Serve as the primary point of contact for escalated customer complaints or issues.
Ensure customers are kept informed and resolutions are communicated clearly and professionally.
Partner with internal teams to drive timely and effective outcomes.

Develop training tools and resources for Parts Administrators and customer service staff.
Create and maintain policies and procedures for handling customer parts inquiries.
Utilize data and reporting to identify trends, root causes, and opportunities to improve customer satisfaction.
Implement solutions that improve efficiency, accuracy, and the customer experience.

Work cross-functionally with Service, Productivity, and other internal teams.
Collaborate externally with OEMs and third-party vendors to ensure alignment.
Identify and eliminate barriers that impact execution and customer outcomes.

Other Functions:

Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies:

Bachelor's Degree or equivalent experience demonstrated experience.
High level of technical skill as demonstrated in prior experience and education.
Ability to communicate effectively and articulate offerings tailored to customer needs.
High integrity and ethical thought processes
Experience using CRM such as Salesforce, ERP systems such as Dynamics D365, and PowerBI reports,
Expert Microsoft Office Suite user

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

Competitive starting salary
Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
3+ Weeks’ Vacation to Start
10 Company Paid Holidays
401(k) retirement plan with company contribution
Tuition reimbursement
Employee appreciation events and perks
Employee Assistance Program

Mental and Physical Requirements:

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Must be highly mobile, able to access all areas of the premises.
Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
Ability to sit for prolonged period of times.
Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
Ability to frequently use hands and arms.
Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Requisition # 1545C, Charlotte NC

Quick Apply

Refine Your Search

customer service manager jobs in gastonia nc

Customer Service Manager

Customer Service Manager

Customer Care Manager - Charlotte, NC

Customer Experience Manager - Call Center

FT Manager Customer Service (H)

Lead Customer Service Advisor

Customer Experience Manager- Charlotte,NC

FT Assistant Manager Customer Service

Customer Service Team Lead

Client Services Manager

Client Service Manager

PT Customer Service Leader

Client Services Manager - CSM

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Customer Service Manager

Call Center Manager

Customer Experience Manager, Mid Market

Service Support Manager

Customer Support Supervisor

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