At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Cash Control Auditor who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Cash Control Auditor will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Cash Control Auditor will provide positive support to the Cash Office and Finance Team in a professional and competent manner using established policies, procedures and expectations. The Cash Control Auditor will also be responsible for providing accurate and efficient counting of daily funds as well as handling credit card information securely.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Ensure strict adherence to company cash control policies and procedures
- Count money and ensure sales are completed accurately
- Process credit cards for locations without credit card capabilities and/or issues
- Assist Shift Coordinator with audits on daily cash fund bags
- Operate all cash Office equipment
- Assist Hosts with Cash Office/deposit questions and problems
- Provide friendly, kind and caring customer service
- Be team oriented, self-motivated and self-supervising
- Maintain consistent accuracy related to job duties
- Strong organizational skills with attention to detail
- Perform multiple tasks, be able to compile data and prepare financial reports
- Meet deadlines/working to complete task by identified time
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
- Must be 18 years of age or older
- High School diploma
- Willing to work week-ends/holidays/ nights/days/OT/at various locations
- 2-4 years' experience counting money/accounts receivable/bank vault balancing
- Ability to operate 10 key calculators
- Knowledge of/ability to learn cash counting systems
- Computer knowledge in Microsoft Word and Microsoft Excel
- Ability to learn AS400 and other Software required for duties
- Demonstrate excellent verbal and written communication skills
- Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
- Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history, credit check and motor vehicle record check
Knowledge, Skills, and Abilities
- Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
- Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be committed to continuous improvement
- Must maintain a professional appearance with good personal hygiene
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must be productive in a fast-paced environment
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Able to comprehend instructions and retain information
- Able to perform duties consistently while creating a safe and secure environment for hosts and guests
- Able to be flexible and handle frequent changes in priorities
- Able to add, subtract, multiply and divide with accuracy
- Ability to have manual dexterity necessary to complete all job duties
- Ability to maintain a neat and clean work area
- Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Physical and Cognitive Requirements
- Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs., carrying maximum weight 50 lbs., pushing maximum weight 300 lbs. and pulling maximum weight of 300 lbs, utilizing company’s safety guidelines for safe lifting
- Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
- Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
- Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
- Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
- Ability to have continuous use of hands, finger movement, feeling, reaching high and low, kneeling, stooping, bending, twisting, and rapid working speed
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
