At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a House and Grounds Tech who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right House and Grounds Technician will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The House and Grounds Tech will support areas of park cleanliness for the Dollywood Company. The House and Grounds Tech will also participate in sanitizing and cleaning high touch surfaces. The House and Grounds Tech may take part in other activities including, emptying and cleaning trash cans and refilling cleaning supplies. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Maintain an aesthetically pleasing, sanitary environment by sweeping, picking up trash in your assigned area(s), including but not limited to, flower beds and back of house areas
- Clean up spills as necessary both indoors and outdoors on the park, including but not limited to, on roadways, pedestrian walkways, landscaped areas, natural settings and storage areas
- Clean and sanitize high touch surfaces throughout the park (restrooms, tables, chairs, handrails and garbage)
- Work flexible varying hours and at different locations
- Maintain a friendly attitude toward Guests and Hosts
- Greet guests, answer questions, and exceed expectations
- Provide prompt, courteous attention to Guests in the role assigned for the shift
- Maintain a high level of attention to detail in your assigned area(s) per your trained procedures as defined in your Training Plan
- Restock and keep track of cleaning supplies in your assigned area(s)
- Develop a work timetable in your assigned area(s) to ensure tasks are completed in a timely manner
- Assist with emptying trash cans located in your assigned area(s), including but not limited to, other areas, assigned or unassigned, in need of additional assistance and/or immediate attention
- Keep trash cans clean including lids and can liners as well as the inside and outside of trash cans
- Keep all work areas clean and organized
- Work varying hours and at different areas when needed
- Perform all duties in a safe manner as set forth in the Safety Standards to include reporting any violation of Standards
- Clean and disinfect toilets, urinals, sinks, countertops, mirrors, partitions, doors, and floors in all assigned restroom locations.
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
- Must be at least 18 years of age
- Must have a high level of demonstrative and positive communication skills
- Must successfully complete a pre-employment background check
Knowledge, Skills, and Abilities
- Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
- Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be committed to continuous improvement
- Must maintain a professional appearance with good personal hygiene
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must be productive in a fast-paced environment
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Able to comprehend instructions and retain information
- Able to perform duties consistently while creating a safe and secure environment for hosts and guests
- Able to be flexible and handle frequent changes in priorities
- Able to add, subtract, multiply and divide with accuracy
- Able to wear all PPE as required
- Able to work with all chemicals/detergents utilized in the area
- Able to work in any assigned area and perform other functions as assigned
- Able to communicate effectively with Guests and Hosts using approved methods of communication
Physical and Cognitive Requirements
- Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
- Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
- Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
- Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
- Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
- Able to meet the physical demands of the job
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
