Top 42 Hotel spa Jobs in Gatlinburg, Tn

Spa Manager
Hospitality Solutions —Sevierville, TN
- From $18.75 an hour
- Full-time
- Mid-level
- Mentoring
- Recruiting
- Paid time off
- Employee discount
Quick Apply
Cabin Cleaner
Westgate Resorts —Gatlinburg, TN
- $16 an hour
- 8 hour shift
- Sanitation
- Ability to climb stairs
- Driver's License
- Paid holidays
- Health insurance
Resort Services Operator
Westgate Resorts —Gatlinburg, TN
- $18 - $20 an hour
- Weekends as needed
- Background check
- Pass drug screening
- English
- Paid holidays
- Health insurance
Front Desk Supervisor
Westgate Resorts —Gatlinburg, TN
- $21 - $23 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Gift Room Clerk
Westgate Resorts —Gatlinburg, TN
- $15.50 - $16.50 an hour
- Full-time
- Sales
- Word processing
- Communication skills
- Paid holidays
- Health insurance
Painter
Westgate Resorts —Gatlinburg, TN
- $20 - $22 an hour
- Full-time
- Ability to walk for extended periods
- English
- High school diploma or GED
- Paid holidays
- Health insurance
10d
In House Greeter
Westgate Resorts —Gatlinburg, TN
- $15 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
Laundry Attendant Lead - Dollywood's DreamMore Resort & Spa - Full Time Year Round
Dollywood Parks & Resorts —Pigeon Forge, TN
- $18 an hour
- Overtime
- Background check
- 18 years or older
- Inventory management
Housekeeping Runner
Westgate Resorts —Gatlinburg, TN
- $17 an hour
- Full-time
- English
- Ability to lift 50 pounds
- Driver's License
- Paid holidays
- Health insurance
Lifeguard
Westgate Resorts —Gatlinburg, TN
- $18 an hour
- Weekends as needed
- Background check
- CPR Certification
- Pass drug screening
- Paid holidays
- Health insurance
Laundry Attendant - Dollywood's DreamMore Resort & Spa - Full Time Year Round
Dollywood Parks & Resorts —Pigeon Forge, TN
- $16 an hour
- Overtime
- Background check
- Pass drug screening
- High school diploma or GED
9d
Contract Processor Manager
Westgate Resorts —Gatlinburg, TN
- Full-time
- Mid-level
- Resort
- Paid holidays
- Health insurance
F&B Cashier
Westgate Resorts —Gatlinburg, TN
- $16 - $18 an hour
- Part-time
- Background check
- Sanitation
- Pass drug screening
- Tuition reimbursement
- Employee assistance program
Engineering Administrative Assistant
Westgate Resorts —Gatlinburg, TN
- $20 - $22 an hour
- Full-time
- Background check
- 18 years or older
- Microsoft Excel
- Paid holidays
- Health insurance
Projects II
Westgate Resorts —Gatlinburg, TN
- $24 - $26 an hour
- Full-time
- Background check
- 18 years or older
- Pass drug screening
- Paid holidays
- Health insurance
Field Assistant Manager
Westgate Resorts —Gatlinburg, TN
- $52,000 a year
- Weekends as needed
- Background check
- Word processing
- Pass drug screening
- Paid holidays
- Health insurance
Grounds Person
Westgate Resorts —Gatlinburg, TN
- $17 an hour
- Weekends as needed
- Background check
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Health insurance
Lobby Supervisor
Westgate Resorts —Gatlinburg, TN
- $15.00 - $16.50 an hour
- Full-time
- Computer literacy
- Basic math
- Mid-level
- Paid holidays
- Health insurance
Projects I
Westgate Resorts —Gatlinburg, TN
- $22 - $24 an hour
- Full-time
- Background check
- 18 years or older
- Pass drug screening
- Paid holidays
- Health insurance
Character
Westgate Resorts —Gatlinburg, TN
- $18 an hour
- Full-time
- High school diploma or GED
- Communication skills
- Outdoor work
- Paid holidays
- Health insurance

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Spa Manager

Hospitality Solutions -
Sevierville, TN

Quick Apply

Job Details

Full-time
From $18.75 an hour

Benefits

Paid time off
Employee discount
Life insurance

Qualifications

Teamwork
Team development
Attention to detail
Client services
Time management

Full Job Description

Spa Operations Manager

Confidential Luxury Boutique Spa

Sevierville, Tennessee

About the Opportunity

An established luxury boutique spa in Sevierville is seeking an experienced, service-driven Spa Operations Manager to oversee the daily operation of our spa and lead a professional team committed to delivering exceptional client experiences.

This is a hands-on leadership position for someone who enjoys building efficient systems, coaching employees, anticipating operational needs, and ensuring every client receives outstanding care from the moment they book until they leave the spa.

The ideal candidate is highly organized, proactive, detail-oriented, and passionate about hospitality. This individual leads by example, communicates effectively, and thrives in a fast-paced environment while maintaining a calm, positive attitude.

Position Summary

The Spa Operations Manager is responsible for overseeing the day-to-day operation of the spa, ensuring excellence in client service, staff leadership, scheduling, reservations, operational efficiency, inventory management, facility standards, and overall business performance.

This position requires a leader who is visible, engaged, and actively involved in daily operations, not someone who manages primarily from behind a desk.

Primary ResponsibilitiesClient Experience

Ensure every client receives an exceptional experience from booking through checkout.
Foster a welcoming, professional, and relaxing environment for every client.
Resolve client concerns promptly, professionally, and with a service-first mindset.
Review daily reservations for special requests, VIP notes, birthdays, anniversaries, packages, memberships, and service accuracy.
Maintain consistently high standards of hospitality and professionalism.
Monitor online reviews and client feedback and work to continuously improve the client experience.

Daily Operations

Lead and oversee the daily operations of the spa, ensuring a seamless, efficient, and exceptional client experience.
Manage and support the daily activities of all spa team members, including massage therapists, estheticians, nail technicians, front desk associates, and other service providers.
Develop, maintain, and adjust staff schedules to maximize efficiency, productivity, fairness, and client satisfaction.
Review daily and future reservations to identify staffing needs, scheduling conflicts, room availability, and operational concerns before they impact clients.
Coordinate schedule changes, vacation coverage, call-offs, and staffing adjustments to ensure appropriate coverage at all times.
Ensure services are distributed fairly among qualified providers while considering certifications, specialties, availability, business demands, and overall team productivity.
Monitor the daily flow of the spa and proactively address operational issues to keep services running smoothly and on schedule.
Assist with answering phones, booking reservations, modifying appointments, and supporting the front desk during high-volume periods while maintaining oversight of the overall operation.
Verify reservation accuracy, including services booked, provider assignments, room assignments, timing, client notes, packages, memberships, gift certificates, and special requests.
Ensure treatment rooms, relaxation areas, and service providers are prepared for each day's schedule.
Maintain effective communication with all departments to ensure smooth daily operations and a consistently exceptional client experience.
Anticipate operational needs and take initiative to resolve issues before they affect clients, employees, or the business.

Leadership

Lead, coach, mentor, and develop a high-performing spa team.
Establish clear expectations and maintain accountability through consistent leadership.
Conduct onboarding, training, coaching, and performance evaluations.
Foster a culture of teamwork, professionalism, respect, and continuous improvement.
Address employee concerns promptly and professionally.
Encourage collaboration while maintaining high operational standards.
Lead regular staff meetings and ongoing training initiatives.

Administrative Responsibilities

Monitor business communications, emails, and reservation systems throughout the day.
Maintain accurate operational records and documentation.
Oversee retail inventory, professional products, and supply levels.
Coordinate ordering and inventory management to ensure uninterrupted operations.
Assist with recruiting, interviewing, hiring, and onboarding new team members.
Prepare operational reports and communicate business updates to ownership.
Ensure company policies, procedures, and service standards are consistently followed.

Facility Standards

Maintain exceptional cleanliness, organization, and presentation throughout the spa.
Ensure treatment rooms remain fully stocked, clean, and client-ready at all times.
Monitor relaxation rooms throughout the day to ensure they remain clean, quiet, well-stocked, and inviting.
Oversee the lobby, reception area, retail displays, restrooms, employee areas, and exterior entrance to ensure they consistently reflect the spa's luxury standards.
Ensure laundry, linens, refreshments, robes, slippers, and guest amenities are replenished throughout the day.
Coordinate maintenance and housekeeping needs promptly to preserve a first-class client experience.
Perform regular facility walk-throughs to ensure operational standards are consistently maintained.

Communication & Operational Leadership

Maintain an active presence on the spa floor throughout each business day.
Anticipate challenges and resolve issues before they affect clients or employees.
Communicate effectively with ownership and staff regarding operational needs and improvements.
Follow through on commitments and ensure responsibilities are completed.
Develop systems that improve efficiency, consistency, accountability, and overall operations.
Promote a positive, solution-oriented workplace culture.

Qualifications

Previous management experience in a spa, salon, hospitality, hotel, healthcare, wellness, or luxury service environment preferred.
Demonstrated leadership and team management experience.
Exceptional organizational and time-management skills.
Strong client service and hospitality mindset.
Excellent written and verbal communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Proficiency with scheduling and reservation software is preferred.
Professional appearance and demeanor.
High level of integrity, accountability, discretion, and dependability.

The Ideal Candidate

We're looking for someone who naturally:

Leads by example.
Thinks ahead instead of reacting.
Takes ownership without needing constant direction.
Notices problems before they become client issues.
Builds systems that improve consistency and efficiency.
Holds themselves and others accountable.
Communicates clearly and professionally.
Supports and develops employees.
Maintains high standards in every aspect of the operation.
Is passionate about hospitality and creating exceptional client experiences.

Compensation & Benefits

Competitive salary based on experience.
Paid Time Off.
Employee discounts on spa services and retail products.
Professional development opportunities.
Supportive ownership committed to excellence.
Opportunity to grow with an established luxury boutique spa.

Pay: From $18.75 per hour

Benefits:

Employee discount
Life insurance
Paid time off

Experience:

Management : 4 years (Preferred)

Location:

Sevierville, TN 37862 (Preferred)

Shift availability:

Day Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

hotel spa jobs in gatlinburg, tn

Spa Manager

Cabin Cleaner

Resort Services Operator

Front Desk Supervisor

Gift Room Clerk

Painter

In House Greeter

Laundry Attendant Lead - Dollywood's DreamMore Resort & Spa - Full Time Year Round

Housekeeping Runner

Lifeguard

Laundry Attendant - Dollywood's DreamMore Resort & Spa - Full Time Year Round

Contract Processor Manager

F&B Cashier

Engineering Administrative Assistant

Projects II

Field Assistant Manager

Grounds Person

Lobby Supervisor

Projects I

Character

I want to receive the latest job alert for hotel spa in gatlinburg, tn

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