Top 79 Reservation agent Jobs in Gatlinburg, Tn

SCC Agent Level 1
Harrah's Cherokee Casino and Resort —Cherokee, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
3d
2nd shift Front Desk/Reservations Agent
Music Road Resort —Pigeon Forge, TN
- From $16 an hour
- Full-time
- Background check
- Sales
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
14d
Hotel Front Desk Clerk
Harrah's Cherokee Casino Resort —Cherokee, NC
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Guest Service Agent - Pigeon Forge
Jackson Mountain Rentals —Gatlinburg, TN
- Weekends as needed
- Background check
- Hotel
- Driver's License
Quick Apply
Front Desk Supervisor / Manager
Residence Inn Pigeon Forge —Pigeon Forge, TN
- $18 - $19 an hour
- Full-time
- Sales
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Services Agent
Stony Brook Cabins —Gatlinburg, TN
- $16 - $18 an hour
- Weekends as needed
- Office
- High school diploma or GED
- 1 year
Quick Apply
Guest Service Agent , 7-3 and 3-11 shifts
Oaktenn —Gatlinburg, TN
- $15 - $16 an hour
- Weekends as needed
- Ability to walk for extended periods
- No experience needed
- Hotel
Quick Apply
Part Time Front Desk Agent
Capital Vacations —Gatlinburg, TN
- Part-time
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Call Center Agent - Part Time
Safe Harbor Hospitality, LLC —Pigeon Forge, TN
- $15 - $18 an hour
- Part-time
- Sales
- Residential
- Organizational skills
Quick Apply
Full Time Front Desk Agent
Capital Vacations —Gatlinburg, TN
- Full-time
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton —Pigeon Forge, TN
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Front Desk Supervisor
Westgate Resorts —Gatlinburg, TN
- $21 - $23 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Night Auditor
Westgate Resorts —Gatlinburg, TN
- $19 - $21 an hour
- Weekends as needed
- Background check
- Pass drug screening
- US work authorization
- Paid holidays
- Health insurance
Concierge Activities
Hilton Grand Vacations —Gatlinburg, TN
- $16 an hour
- Weekends as needed
- Hotel
- Entry level
- Health insurance
- Dental insurance
Front Desk Agent
Compass by Margaritaville —Pigeon Forge, TN
- Weekends as needed
- Hotel
- Ability to lift 50 pounds
- Communication skills
Quick Apply
Guest Service Agent
Cambria Hotel Pigeon Forge TN —Pigeon Forge, TN
- Weekends as needed
- Computer literacy
- English
- Hotel
Quick Apply
Call Center & Box Office Attendant - Comedy Barn
Comedy Barn —Pigeon Forge, TN
- From $15 an hour
- Weekends as needed
- 18 years or older
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Hatfield & McCoy - Call Center & Box Office Attendant
Hatfield & McCoy —Pigeon Forge, TN
- From $15 an hour
- Weekends as needed
- 18 years or older
- High school diploma or GED
- In-person
- 401(k)
Quick Apply
Dolly Parton's Stampede, Pigeon Forge - Call Center & Box Office Attendant
Dolly Partons Stampede Pigeon Forge —Pigeon Forge, TN
- From $15 an hour
- Weekends as needed
- 18 years or older
- Sales
- Computer literacy
- 401(k) matching
Quick Apply
Front Desk - Guest Service Agent
RiverStone Resort —Pigeon Forge, TN
- $17.50 - $18.00 an hour
- Weekends as needed
- Inventory management
- High school diploma or GED
- Front desk
Quick Apply

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SCC Agent Level 1

Harrah's Cherokee Casino and Resort -
Cherokee, NC

Apply Now

Job Details

Full-time
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Teamwork
Microsoft Excel
Microsoft Outlook
Phone communication
Copy machines
Employee relationship building
English
Windows
High school diploma or GED
Fax machines
Customer engagement
Conflict management
Organizational skills
Faxing
Office phone management
Time management

Full Job Description

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Service Connection Center Agent

DEPARTMENT: Marketing – Service Connection Center

REPORTS TO: Supervisor,Service Connection Center, DR Service Connection Center Agent

SUPERVISES: N/A

JOB SUMMARY:

This position* will ensure the delivery and execution of service excellence to both internal and external customers. It will ensure all customer contact is courteous, informative, thorough, and friendly. It will also foster an employee culture that is passionate about delivering truly world-class customer service.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--LEVEL 1:

Ø Receive all incoming phone calls and direct to the appropriate parties

Ø Dispatch internal calls for guests and employees

Ø Assist patrons by providing information about the property, the hotel, promotions, events, and direct mail offers

Ø Service/reviews customer complaints or inquiries in a positive and professional manner

Ø Make entertainment, special event, golf, and restaurant reservations

Ø Access CMS for event reservations, and other outlets as needed

Ø Coordinate with various team members to ensure guest’s needs are accommodated within time parameters and executed

Ø Receive and respond to guest inquiries through virtual messaging software (IVY)

Ø Receive hotel front desk calls, dispatch special requests, bell service, valet and other amenities and services for hotel guests

Ø Anticipate and provide for VIP guest needs in advance of request

Ø Explain the advantages of Caesars Rewards Card program and encourage use of Caesars Rewards Card

Ø Provide personalized service for casino players; know their preferences for services

Ø Identify/cultivate new and existing casino players through teleservices efforts

Ø Responsible for departmental, company, and brand performance standards

Ø Adhere to call standard metrics, including call scripting, average talk time, aux time, available time and hold time

Ø Proactive with incidents and issues ensuring resolution with employees and guests

Ø Informed about all property and brand events, initiatives, products, and services focused on and/or relating to casino players

Ø Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Ø Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--Level II:

Ø Assist phone patrons by providing information about the property, the hotel, promotions, events, direct mail offers and room rates and availability

Ø Access CMS for external hotel offers, event reservations, patron account, and other offers as needed

Ø Daily responsibility for external hotel administration, including preparing and communicating expected arrivals, billing, and other related reports

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--Level III:

Ø Monitor and respond to incoming virtual concierge messaging through IVY

Ø Reach out to guests based on varying criteria to book a reservation and increase play

Ø Collect and record valuable data for future reference in communication with guests and maintain a shared database

Ø Utilize sales techniques to create a sense of urgency to book guests

MINIMUM QUALIFICATIONS:

Ø High school diploma or GED required

Ø Two years of customer service experience preferred

Ø Must demonstrate the following essential knowledge and skills:

Ø Excellent customer service, employee relations, and individual /teamwork skills

Ø Detail orientated, creative, artistic, motivated, and willing to work long hours

Ø Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

Ø Knowledge of CMS, LMS, Hot SOS is preferred

Ø Excellent phone, negotiation, organization, conflict resolution and time management skills

Ø Excellent oral and written communication skills

Ø Ability to handle multiple priorities in a fast-paced environment

Ø Ability to work independently

Ø Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Ø Must be able to operate in stressful situations

Ø Must be able to attend to multiple tasks simultaneously

Ø Must be physically mobile with reasonable accommodations

Ø Must be able to respond to visual and aural cues

Ø Must be able to read, write, speak, and understand English

Ø Must be able to lift up to 25 pounds and carry 5 pounds

Ø Must have the manual dexterity and coordination to operate office equipment, including computers, fax machine and photo copier

Ø Must be able to stoop, bend, reach, kneel, twist, and grip items

Ø Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

Ø Must be able to work a flexible schedule including weekends, evenings, and holidays

* This position performs its duties and responsibilities on behalf of both Harrah’s Cherokee Casino & Resort and Harrah’s Cherokee Valley River

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary 6.23.23

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

reservation agent jobs in gatlinburg, tn

SCC Agent Level 1

2nd shift Front Desk/Reservations Agent

Hotel Front Desk Clerk

Guest Service Agent - Pigeon Forge

Front Desk Supervisor / Manager

Guest Services Agent

Guest Service Agent , 7-3 and 3-11 shifts

Part Time Front Desk Agent

Call Center Agent - Part Time

Full Time Front Desk Agent

Guest Service Agent

Front Desk Supervisor

Night Auditor

Concierge Activities

Front Desk Agent

Guest Service Agent

Call Center & Box Office Attendant - Comedy Barn

Hatfield & McCoy - Call Center & Box Office Attendant

Dolly Parton's Stampede, Pigeon Forge - Call Center & Box Office Attendant

Front Desk - Guest Service Agent

I want to receive the latest job alert for reservation agent in gatlinburg, tn

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