Nature of Work
This is very responsible professional and administrative work supporting the HR operations and managing various aspects of Human Resources for the City of Pigeon Forge Human Resources Department. The incumbent performs duties including recruitment and retention of staffing, development and training needs, enforcement of personnel policies and procedures. Additional responsibilities include providing onboarding and training for new employees, administering employee leave of absences, and assisting employees with questions regarding benefits and other Human Resource functions. Job responsibilities requires knowledge and experience in employee benefits administration, classification and compensation practices, FMLA, equal employment opportunity law, ADA, worker’s compensation and safety regulations, and the Fair Labor Standards Act. Strong interpersonal, organizational and decision-making skills are also required for successful performance in the job. Job performance is evaluated by the Human Resources Director through review of the level of knowledge and experience in human resource related functions, effectiveness on recruitment, training, compliance of city departments and offices with personnel policies and procedures and administration and coordination of human resource functions and activities.
- Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
- Creates onboarding plans and educating newly hired employees on HR policies, procedures, regulations, and benefits.
- Creates various Human Resources documents such as offer letters, counseling forms, termination letters, memos, etc.
- Oversees the administration and tracking of all employee leave records including FMLA, Maternity/Paternity Pay Leave, Sick, and, Long-term Disability.
- Performs administrative and recordkeeping tasks related to staffing changes, which may include resignations, terminations, and leaves of absence.
- Attends exit interviews for employees when necessary.
- Provides HR policy guidance and interpretation as needed.
- Maintains employee records such as files and databases (Kronos, Tyler), ensuring completion and accuracy of details such as employee status, contact information, job classification, pay rates, benefits, tax data, organizational structure, and other key details.
- Assists with the administration of employee benefits, which may include collecting and submitting employee information and notice of change in status to health, dental, life, disability, and other insurance carriers or insurance brokers.
- Assists in planning and supports company-wide information meetings such as open enrollment, new hire orientation, and meetings to announce or discuss changes in retirement or benefits plans.
- Coordinates training activities for city employees including leadership training to ensure the proper training and education of employees.
- Attends seminars to remain current in employment laws and regulations.
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
- Performs other general human resources activities as directed by the Human Resources Director.
Graduation from college or university with a BA Degree in Human Resource Administration, Business Administration, Personnel Management or closely related field; a minimum of three years’ experience in human resources (preference in Governmental agency); Broad knowledge of training and development, employee relations, state and federal laws and practices, organizational planning and safety; working knowledge of benefits and compensation programs; exceptional communication and interpersonal skills, problem-solving and conflict resolution abilities; detail-oriented and able to handle sensitive and confidential information with discretion; excellent computer and office equipment skills; or any equivalent combination of education and/or experience to provide the following knowledge, abilities and skills:
- Considerable knowledge of the employment law pertaining to the recruitment, selection, discipline and discharge of employees.
- Considerable knowledge of the American with Disabilities Act including the concepts of “reasonable accommodation” and “undue hardship”.
- Knowledge of OSHA rules and regulations.
- Considerable knowledge of Equal Employment Opportunity Law including familiarity with all administrative and legal procedures and remedies.
- Considerable knowledge of the Fair Labor Standards Act as amended.
- Considerable knowledge of the FMLA rules and regulations.
- Knowledge of employee benefits administration including eligibility requirements, coverage and benefits, claims administration, COBRA requirements, HIPAA regulations, etc.
- Extensive knowledge of training programs and trends or how to create training specifically for a need.
- Considerable knowledge of effective supervisory techniques and practices including the selection, evaluation, motivation and discipline and/or discharge of employees.
- Knowledge of employee drug testing practices and protocols.
- Knowledge of classification and compensation practices including the development of pay plans, job descriptions, etc.
- Ability to effectively counsel and provide assistance to supervisors dealing with a variety of employee related issues.
- Ability to maintain detailed and sometimes confidential information in an organized and accessible manner.
- Ability to manage multiple tasks and assignments in an organized and efficient manner.
- Ability to compile and analyze data and prepare reports, correspondence and requests for information.
Ability to prepare effective written correspondences.
- Ability to remain current in employment laws and regulations and employee benefit practices.
- Ability to effectively organize and prioritize job related duties and meet all established reporting requirements and deadlines.
- Ability to establish and maintain effective working relationships with the public, local and regional officials, and coworkers.
- Skill in the use of computer software programs, applications, social media applications, and office equipment to produce reports, correspondence and related documentation.
Necessary Special Requirements
- Possession of a valid Driver’s license and the ability to be insured at standard vehicle liability rates.
Physical Requirements
- This is sedentary work requiring the exertion of up to 20 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects
- Work requires hand and finger dexterity including reaching, grasping, and repetitive motions
- Vocal communication is required for expressing and exchanging ideas by means of the spoken work; hearing is required to perceive information at normal spoken word levels
- Visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities
The City of Pigeon Forge is an Equal Opportunity Employer and considers applicants for all positions, including those that are federal or state sponsored, without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. The City is committed to complying with both Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. 2000d). The City is a Drug-Free Workplace, and all applicants are subject to a background check and driving history check in accordance with City policy.
Deadline to apply: Friday, July 17, 2026
