Top 112 Guest service agent Jobs in Geneva, Il

Front Desk Agent - PT
Courtyard by Marriott Chicago St. Charles —Saint Charles, IL
- $16 - $19 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
10h
Front Desk Agent
The Herrington Inn & Spa —Geneva, IL
- $17 - $18 an hour
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
12d
Guest Services Agent - Part Time
Q Center —Saint Charles, IL
- $18 an hour
- Part-time
- Microsoft Excel
- High school diploma or GED
- Ability to stand for extended periods
- Paid time off
- 401(k) matching
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Hotel Front Desk Receptionist
Comfort Inn & Suites —Geneva, IL
- $15 - $18 an hour
- 8 hour shift
- Hotel
- US work authorization
- Organizational skills
- Paid holidays
- Paid time off
Quick Apply
5d
Front Desk Agent (Part-Time) - Hotel Indigo Naperville Riverwalk
Hotel Indigo —Naperville, IL
- $18 an hour
- Part-time
- Sales
- Computer literacy
- Basic math
- Free parking
Night Auditor - FT
Courtyard by Marriott Chicago St. Charles —Saint Charles, IL
- $19 - $22 an hour
- Part-time
- Bar
- Computer literacy
- Basic math
- Disability insurance
- Health insurance
Quick Apply
10h
Hotel Front Desk Agent (PT or FT) (AM/PM Shifts)
Best Western Naperville Inn —Naperville, IL
- $15 - $16 an hour
- Part-time
- Bilingual
- Background check
- High school diploma or GED
- Employee discount
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Hotel Front Desk Agent
Hyatt House and Place Warrenville —Warrenville, IL
- From $16 an hour
- Part-time
- Hotel
- In-person
- Phone etiquette
- Free parking
- Paid time off
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Front Desk Agent
Courtyard Bloomingdale —Bloomingdale, IL
- $16 - $17 an hour
- Computer literacy
- Hotel
- High school diploma or GED
Guest Service Agent
SpringHill Suites Chicago Elmhurst/Oakbrook Area —Elmhurst, IL
- From $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
Holiday Inn Chicago Northwest - Elgin —Elgin, IL
- $18 - $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
5d
Guest Services Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Addison, IL
- $15 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Guest Service Agent
SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale —Burr Ridge, IL
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
Homewood Suites by Hilton Aurora —Aurora, IL
- $17 - $18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Cleaning
- Health insurance
- Dental insurance
Quick Apply
1d
Front Desk Agent
Atira Hotels —Schaumburg, IL
- $18 - $20 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- Typing
- Paid training
- Paid holidays
Quick Apply
Administrative Assistant- Part Time
EVERGREEN REAL ESTATE SERVICES LLC —Elgin, IL
- $22 - $24 an hour
- Part-time
- Writing skills
- Basic math
- Office
Quick Apply
1d
Front Desk Agent
Marriott International, Inc —Lombard, IL
- $16.00 - $16.50 an hour
- Full-time
- Residential
- Hotel
- High school diploma or GED
12d
Sales Associate
Little Green Apple Hallmark —Geneva, IL
- $15 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Merchandising
Quick Apply
Sales & Customer Service Associate
Massage Envy —South Elgin, IL
- $15.00 - $16.50 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Guest Service Agent
Red Roof Inn & Suites Dekalb —DeKalb, IL
- $15 an hour
- Part-time
- Hotel
- Entry level
- Commuter assistance
- 401(k) matching
Quick Apply
17h

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guest service agent jobs near geneva, il

Front Desk Agent - PT

Courtyard by Marriott Chicago St. Charles
Saint Charles, IL

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Job Details

Part-time | Full-time
$16 - $19 an hour
10 hours ago

Benefits

Disability insurance
Health insurance
401(k)
Paid time off
Employee assistance program
Life insurance

Qualifications

Visitor query response
Hotel and accommodations payment processing
Cash amount verification
Customer relationship building
Fire safety
Hotel policy compliance
Phone communication
Greeting customers
Client inquiry handling
Cash drawer securing
Answering guest questions
English
De-escalation techniques
Conflict de-escalation
Personal protective equipment (PPE) adherence
Compliance with security regulations
Credit card payment processing
Financial issue resolution
High school diploma or GED
Hotel room assignment management
Math
Customer engagement
Hotel emergency procedures
Customer issue escalation
Safety equipment
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Accident reporting
Hotel safety procedures
Entry level

Full Job Description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage or loss to supervisor.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists other Front Desk Personnel when need.
Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Prior hospitality experience preferred, but not required.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS

Ability to stand and move throughout front office and continuously performs essential job functions.
Stand 95% of shift
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.

Benefits

401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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Refine Your Search

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