Top 94 Information systems manager Jobs in Geneva, Il

Service Center Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Hybrid work
- Spanish
- Computer Science
- 5 years
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10d
Senior Manager, Data Governance
Encore Global —Schiller Park, IL
- $122,846 - $159,700 a year
- Weekends as needed
- Office
- Master's degree
- 8 years
11d
IT Manager
Labor Solutions —Mount Prospect, IL
- $80,000 - $90,000 a year
- Full-time
- Computer Science
- Inventory management
- 5 years
- Health insurance
- Dental insurance
Quick Apply
FPGA Manager 2
Northrop Grumman —Rolling Meadows, IL
- $153,800 - $230,800 a year
- Overtime
- 6 years
- Bachelor of Science
- Writing skills
- Paid holidays
- Disability insurance
1d
Information Systems Manager
International Motors, LLC —Lisle, IL
- $148,800 - $223,200 a year
- Online Application
- System design
- 3 years
- Master's degree
Manager, Fulfillment Technology
HelloFresh —Aurora, IL
- $165,000 - $190,000 a year
- On call
- Computer science
- Computer Science
- 5 years
- Health insurance
- Paid time off
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Information Systems Security Manager
Kranze Technology Solutions, Inc —Des Plaines, IL
- $100,000 - $150,000 a year
- Full-time
- Azure
- Office
- Windows
- Health savings account
- Health insurance
Manager Benefits
Summit LLC —Warrenville, IL
- $100,000 - $118,000 a year
- Full-time
- Remote
- 5 years
- Research
- Mid-level
- AD&D insurance
- Paid holidays
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Information Technology (IT) Manager
Wieland —Lake Zurich, IL
- $122,000 - $152,500 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Health savings account
- Paid holidays
Business Analytics Lead
Fellowes Brands —Itasca, IL
- $142,210 - $150,000 a year
- Computer science
- Management
- Computer Science
- Paid parental leave
- Health savings account
Mgr, Vendor Interoperability
Quest Diagnostics —Schaumburg, IL
- $100,250 - $130,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
Quick Apply
Managers/Directors
PureBit —Aurora, IL
- Management
- System design
- Research
Manager, HRIS & Talent Systems
NTI Connect LLC —Downers Grove, IL
- $120,000 - $140,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Information Technology Group Leader
Argonne National Laboratory —Lemont, IL
- $135,458.00 - $211,313.70 a year
- Full-time
- Background check
- Computer Science
- Windows
Manager, HR Systems (Workday)
Life Fitness / Hammer Strength —Rosemont, IL
- $149,400 - $182,500 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Analysis skills
- Commuter assistance
- Health savings account
Quick Apply
Project Manager
Forest Preserve District of Kane County —Geneva, IL
- $75,743.82 - $99,382.61 a year
- Weekends as needed
- Construction site
- Mid-level
- Driver's License
Quick Apply
Manager Site Operations
KNAPP —Elmhurst, IL
- $138,000 - $200,000 a year
- Overtime
- Residential
- Travel
- Mentoring
- Profit sharing
- Paid parental leave
Master Data Operations Manager
Composites One LLC —Schaumburg, IL
- $135,000 - $155,000 a year
- Hybrid work
- Background check
- Computer science
- Computer Science
- Profit sharing
Quick Apply
System Test and Validation Lead
Deloitte —Arlington Heights, IL
- $95,000 - $145,000 a year
- Full-time
- Remote
- Computer science
- 6 years
- Computer Science
11d
IT Project Manager
ampliFI Loyalty Solutions —Naperville, IL
- $95,000 - $105,000 a year
- Hybrid work
- Computer Science
- 5 years
- Office
- Paid holidays
- Health insurance
Quick Apply

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information systems manager jobs near geneva, il

Service Center Technical Lead

AAOS -
Rosemont, IL

Quick Apply

Job Details

$83,000 - $86,000 a year
10 days ago

Qualifications

Performance dashboard reports
Data integrity assurance
Dashboard development
Spanish
AI use case identification
Data visualization software proficiency
Project management experience in technology
Automation
Data validation techniques
Business intelligence report generation
Dashboard creation support
Metrics Reporting
Microsoft Dynamics 365
Data quality management
Data integrity and documentation
Business intelligence tools
Productivity software
AI-driven automation
Cross-functional collaboration
Associate's degree
Technical Proficiency
Data analytics technologies
Cross-functional communication
Microsoft Dynamics

Full Job Description

You are the person people turn to when they need an answer, a solution, or a better way forward. You have a natural curiosity that drives you to figure out why something is not working and how it can be improved. You enjoy helping people, but you are just as excited by the systems, technology, and processes that power a great customer experience. Whether you are troubleshooting a complex issue, improving a workflow, cleaning up data, or identifying a smarter way to get things done, you are always looking for opportunities to make life easier for others. You connect the dots, solve problems with confidence, and take pride in creating seamless experiences while keeping everything running smoothly behind the scenes.

If this sounds like you, please read on!

Serves as the primary technical point of contact for member and customer inquiries across phone, email, and web, resolving orders, payments, subscriptions, CME, and registration needs efficiently within D365 Customer Service.
Administers and optimizes D365 Customer Service, including queues, routing, case workflows, SLAs, metrics, and dashboards, to ensure timely, high-quality resolution and reporting.
Applies AI-enabled tools such as case summarization, agent assist, and knowledge suggestions to accelerate resolution; reviews and validates AI outputs; and continuously improves knowledge content.
Troubleshoots complex technical, access, and system issues across AAOS platforms, including the website, mobile apps, CME/MOC, and online products, escalating and coordinating cross-functionally to drive resolution within SLA.
Safeguards CRM and AMS data integrity by maintaining accurate records, managing membership transitions and weekly exception reviews, and eliminating duplicate or outdated data.
Identifies and drives processes, workflow, and automation improvements that enhance the member experience and reduce repeat issues.
Promotes Academy products and programs through cross-selling and outreach and represents the Academy at the Annual Meeting and select events in a sales/service capacity.
Supports the Service Center Team Lead with general onboarding and training for Customer Service staff.
Trains the Service Center team on new system features, automation, and AI capabilities.
Performs general departmental administrative tasks, including distributing department mail, assisting with member correspondence, and preparing member applications for scanning and processing.
Supports member-facing service activities across membership records, CME needs, website access, online products, and related issue resolution to ensure accurate, timely, and positive member experience.

Travel:

Up to 5 days per year

Qualifications:

Required:

Experience administering D365 Customer Service, including queues, routing, forms, views, workflows, metrics, and dashboards, with hands-on use of AI-enabled features such as case summarization, agent assist, and knowledge suggestions.
Strong technology aptitude and eagerness to adopt AI-assisted tools, automation, and analytics tools in a fast-changing environment.
Demonstrated proficiency with CRM and Association Management Systems, with a focus on data integrity
Proven ability to troubleshoot complex issues and coordinate cross-functionally to drive resolution and follow-up
Associate’s degree, plus five or more years of customer service experience with progressive levels of responsibility.
Polished written and verbal communication paired with strong organizational, project management, and attention-to-detail skills
Adaptable, team-first mindset that thrives in a fast-paced, collaborative environment
Proficiency in Microsoft Office Suite, Power Platform, Excel reporting, D365 dashboards, and/or Power BI.
Bilingual proficiency in Spanish and a basic understanding of membership organizations

Desired:

Degree in business, information systems, computer science, or a related field.
Microsoft Dynamics 365 or Power Platform certification, or equivalent hands-on configuration experience
Association or medical society experience.
Experience with Copilot or other AI assistants in a service setting, including prompt use and validation of AI-generated responses
Ability to build and interpret reports and dashboards to surface trends and inform service improvements
Experience curating knowledge base content to improve self-service and resolution quality
Interest in and aptitude for supporting a blended team of service professionals and AI-enabled agents

Salary Range: $83,000-$86,000, depending on qualifications and experience.

Ready to put your problem-solving skills to work? Apply today and help shape the future of member service through innovation, technology, and exceptional customer support. Please share the following:

Clearly communicate why you are the ideal candidate for this role, providing specific examples and experiences as proof points.
Resumes must be accompanied by a cover letter with salary expectations to be considered.

Please note: This hybrid position is based in Rosemont, Illinois and requires the ability to commute to the office at least twice per week. Applicants must be authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. AAOS does not sponsor, and will not sponsor, Applicants or employees for purposes of obtaining or maintaining Work Authorization.

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Refine Your Search

information systems manager jobs in geneva, il

Service Center Technical Lead

Senior Manager, Data Governance

IT Manager

FPGA Manager 2

Information Systems Manager

Manager, Fulfillment Technology

Information Systems Security Manager

Manager Benefits

Information Technology (IT) Manager

Business Analytics Lead

Mgr, Vendor Interoperability

Managers/Directors

Manager, HRIS & Talent Systems

Information Technology Group Leader

Manager, HR Systems (Workday)

Project Manager

Manager Site Operations

Master Data Operations Manager

System Test and Validation Lead

IT Project Manager

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