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EMPLOYMENT OPPORTUNITY
Title: Non-Medicaid Case Manager (Ontario Co)
Job Requisition No.: 1837
Program: Care Management, Geneva, NY
Shift Schedule: Monday – Friday 8:00am-4:00pm)
Salary: Salary pay range is min. $17.52 to a max. $22.82 per hr. based on education & experience
Benefits
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3+ weeks of Personal Time Off (PTO), first year of employment
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Sick Time and Extended Illness Bank
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9 Paid Holidays and 1 Floating Holiday
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401(k) with Agency match
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Voluntary Medical/ Dental/ Vision
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Employer Funded Life Insurance
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Employee Assistance Program (EAP)
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Tuition Assistance
Agency Overview
Lakeview Health Services is a premier partner throughout the Finger Lakes region, providing safe, affordable housing, support, and rehabilitative services to persons with mental illness as well as health care coordination services to individuals with chronic mental and physical health challenges. We are dedicated to helping individuals identify and achieve personally meaningful and measurable life goals, and to realize their full potential. Lakeview seeks to create an environment of learning and development that will lead to an engaged, motivated, and high performing team with a devotion and commitment to client service.
Essential Job Functions Overview
With the general oversight of the CSS Program Manager, works from a trauma informed care perspective to perform a wide range of recovery-based services including but not limited to counseling, support, advocacy, linkage, and coordination of services in a case management program for adults and children/youth with mental illness that do not have Medicaid. Individual should strive to create a healing environment that respects the perspectives and experiences of the individuals, families, staff and communities we serve by practicing safe, respectful communication as well as respecting individuals’ boundaries and differences.
Essential Job Functions (All):
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Interview, counsel, and assist clients with securing necessary services, living independently, and accomplishing their individual goals and objectives.
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Develop and revise support services plans upon enrollment, review every 6 months, and following significant changes in functioning/life events, if applicable to the client’s needs.
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Develop and maintain professional relationships with community services and service providers.
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Provide assistance to clients with paperwork, transportation, recreation, etc.
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Monitor client functioning and ensure timely communication with appropriate service providers.
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Complete the DLA-20 assessment within 30 days of enrollment and minimally every 6 months after, if applicable to the clients needs.
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Complete documentation in an accurate and timely manner in accordance with organization policies.
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Develop and maintain all records and reports as per organization policies and procedures
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Attend necessary meetings both within the agency and in the community.
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Work with both the adult and children & youth populations.
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Coordinate and participate in weekly treatment team meetings.
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Provide outreach calls and visits to high-risk clients.
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Provide outreach calls and visits to clients not following through on appointments.
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Gather collateral information to ensure collaboration and communication amongst team members.
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Make calls to collaterals to discuss client concerns and updates.
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Assist in coordination of urgent medical assessments for those who are not lined with a primary care physician (PCP)
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Assist in linkages to local Federally Qualified Health Centers (FQHC)
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Assist in coordination of transportation
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Ensure timely follow up with PCP
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Conduct home visits to evaluate home environment when there are concerns for safety/self-care
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Assist with linkage to benefits to include but not limited to:
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Medicaid/Medicare
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SSI/SSD
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Public Assistance
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Link individuals with community resources
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Ensure “warm hand off” when making referrals to other services
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Utilize service dollars (when available) to assist eligible individuals (SMI) in gaining access to or supporting participation in services where there is no other means of support for that access or participation
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May assist in transporting clients to urgent services as needed.
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Effectively utilize Microsoft Office applications, navigate the internet, utilize program software and electronic health records for documentation
Essential Job Functions (Children & Youth):
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Obtain/maintain CANS-NY certification. (Ontario County)
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Conduct CANS-NY assessment upon enrollment and minimally every 6 months after.
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Complete DLA-20 assessment at enrollment and minimally every 6 months after
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Complete Individualized Service Plan upon enrollment and every 6 months after, after completion of the DLA-20
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Develop crisis and emergency plans.
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Utilize CAIRS system for required documentation of children & youth served (Ontario County).
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Work collaboratively with LGU/SPOA.
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Complete duties in accordance with the guidance issued by the Office of Mental Health specific to C&Y Health Home Non-Medicaid Care Management.
Experience, Education, & Physical Qualifications
High School Diploma with two (2) years of relevant experience or an associate’s degree in human services or related field. Valid NYS Driver’s License as driving is an essential function of this position.
Skills and Abilities:
Use of contemporary office equipment particularly a computer with word processing, database and report generating software; to communicate effectively with diverse individuals and to record notes as needed; to listen, understand and appreciate the experiences of clients; to establish rapport and meaningful professional relationships; to persuade, negotiate, instruct; to manage and resolve conflicts; to provide positive role-modeling; to inspire respect, confidence and trust in clients and co-workers; to respect and maintain appropriate confidentialities; to effectively encourage clients toward greater independence and self-sufficiency; to perceive and describe changes in behavior; to generate and maintain accurate records and reports as required; to seek, accept, and learn from supervisor and peer feedback; to organize time effectively; to plan and implement strategies consistent with client needs and overall organization goals, objectives, and standards; to meet deadlines regularly. Has a basic understanding of the importance of working from a trauma sensitive perspective.
Any external candidate interested in this employment opportunity, please visit our web site at www.lakeviewhs.org.
Lakeview Health Services, Inc. complies with the legal requirement to take affirmative action and not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, or status as a protected veteran. Further, Lakeview Health Services, Inc. will not discharge or otherwise discriminate against applicants or employees who inquire about, discuss, or disclose their compensation or that of others, subject to certain limitations.
