Top 192 Patient experience manager Jobs in Geneva, Ny

Patient Services Scheduler
UR Medicine Home Care —Geneva, NY
- $16.63 - $30.69 an hour
- Weekends as needed
- Word processing
- Computer literacy
- Mid-level
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Front End Operations Manager
Finger Lakes Community Health —Geneva, NY
- $75,000 - $90,000 a year
- Full-time
- Management
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Patient Access Rep I
Geneva General Hospital —Geneva, NY
- $18.25 - $21.18 an hour
- Microsoft Excel
- Hospital
- Computer literacy
Quick Apply
Nurse Manager - Operating Room
Thompson Health —Canandaigua, NY
- $110,000 - $125,000 a year
- Full-time
- Nursing
- Surgery
- RN License
- Free parking
- Health insurance
Quick Apply
CHHUNY High Needs Care Manager
FLACRA —Geneva, NY
- $20 - $22 an hour
- Weekends as needed
- Nursing
- Clean driving record
- Microsoft Excel
Quick Apply
Registered Nurse 2 - Case Manager [Finger Lakes]
UR Medicine Home Care —Geneva, NY
- $73,652 - $103,854 a year
- Full-time
- Nursing
- RN License
- Mid-level
Quick Apply
4d
Remote RN Care Manager -NY Licensed Only
Xtreme Care —New York State
- $70,000 - $75,000 a year
- Full-time
- Remote
- Nursing
- Vital signs
- RN License
- Health insurance
- Dental insurance
Quick Apply
Assistant Nurse Manager - Continuing Care Center - Gardens
Thompson Health —Canandaigua, NY
- $90,000 - $100,000 a year
- PRN
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Dental insurance
Quick Apply
Travel Medical-Surgical Registered Nurse (RN) - Geneva, New York
Sunbelt Staffing —Geneva, NY
- $2,106 - $2,304 a week
- Travel nursing
- Nursing
- RN License
- BLS Certification
- Travel reimbursement
- Health insurance
Quick Apply
LPN/LVN- Rehabilitation
Cambay Healthcare LLC —Newark, NY
- $1,350 - $1,450 a week
- Contract
- Vital signs
- LVN
- BLS Certification
- Referral program
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4d
Bilingual Remote RN Care Manager -New York State
Xtreme Care —New York State
- $70,000 - $75,000 a year
- Full-time
- Remote
- Nursing
- Vital signs
- RN License
- Health insurance
- Dental insurance
Quick Apply
Nurse Supervisor | Direct Hire | Night Shift
Alerion Healthcare —Geneva, NY
- $53.00 - $59.28 an hour
- Full-time
- Acute care
- RN License
- PALS Certification
Quick Apply
The Homestead RN - FT D/E
TalentBurst, Inc. —Penn Yan, NY
- $1,620.80 a week
- Contract
- BLS Certification
- Mid-level
- LPN
- Health insurance
- Dental insurance
Quick Apply
2d
Nurse Supervisor - FT Nights
Alerion Healthcare —Penn Yan, NY
- Up to $55 an hour
- Full-time
- RN License
- PALS Certification
- BLS Certification
- Health insurance
- 401(k) matching
Quick Apply
Pharmacy Manager Supervisor
CompHealth —New York State
- $114,000 - $170,000 a year
- Urgently hiring
- Mid-level
12d
Territory Manager, Surgical Pain - Buffalo / Rochester, NY
Avanos Medical —New York State
- $70,000 - $130,000 a year
- Full-time
- Surgery
- Up to 50% travel
- Marketing
- Health insurance
- 401(k) matching
Territory Manager, Surgical Pain - Long Island / Lower NY
Avanos Medical —New York State
- $70,000 - $130,000 a year
- Full-time
- Surgery
- Up to 50% travel
- Marketing
- Health insurance
- 401(k) matching
Rehab Nurse Manager, RN
Loretto —Auburn, NY
- $97,136 - $110,240 a year
- Full-time
- Nursing
- Surgery
- RN License
- Free parking
- Disability insurance
3d
RN Supervisor Night Shift Geneva General Hospital, Geneva, NY
Geneva General Hospital —Geneva, NY
- $40.71 - $50.92 an hour
- Weekends as needed
- Acute care
- Nursing
- RN License
Quick Apply
Care Navigator - Per Diem
Clifton Springs Hospital & Clinic —Clifton Springs, NY
- $20 - $26 an hour
- Part-time
- Psychiatry
- Mid-level
- Clinic
Quick Apply
9d

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Patient Services Scheduler

UR Medicine Home Care -
Geneva, NY

Quick Apply

Job Details

Full-time
$16.63 - $30.69 an hour

Qualifications

Optimizing workflow processes
Employee relationship building
High school diploma or GED
Continuous improvement
Task prioritization
Medical terminology

Full Job Description

The Patient Services Scheduler (PSS) is responsible for providing clerical and administrative support necessary to assure delivery of clinical care for the patient and staff schedules and planning for an interdisciplinary team. Provides in-house planning and scheduling support for home visiting staff to ensure patient visits are covered in accordance with agency standards and plans of care. Coordinates and provides excellent customer service for patients and visiting staff. Provides clinical support to Professional Home Visiting (PHV) staff and patients.

Schedule: Monday - Friday, Days 730 am to 430pm

Office: Webster, NY and Geneva, NY - MUST be ok with traveling to both locations

Qualifications

Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience:

Education
- High School diploma or equivalent required.

Experience
- Minimum of two years of experience in a community health agency or medical setting preferred

Responsibilities

Qualified individuals must be capable of performing the following essential duties and responsibilities, with or without reasonable accommodations:

Works closely with visiting staff to plan and schedule patient visits effectively and efficiently.
- Plans and schedules ongoing visits and new admissions based on patient needs/preferences and staff availability.
- Utilizes appropriate level staff for each visit taking into account patient needs, geographical location to minimize staff travel and maintaining patient/staff continuity as much as possible.
- Plans and schedules any visits on the uncovered list.
- Proactively works throughout the day to cover/plan for unexpected same day visits, next day or off-shift visits, assuring that patient needs are met. Uses visit trending to anticipate needs and schedules accordingly.
- Generates service orders at least twice daily.
Actively maintains assigned team scheduling within electronic medical record.
- Corrects/adjusts white boards with staff and CTM to accurately reflect staff’s expected work schedule/availability.
- Completes weekend and off-shift planning as assigned. Minimizes carry-over visits to evenings or weekends whenever possible.
Provides internal/external customer support, resolving all team based non-clinical customer issues as able.
Provides clerical support to team in printing/faxing/scanning patient information. Monitors and prints all relevant reports used for visit scheduling purposes.
Demonstrates ICARE values and behaviors. Promotes positive, supportive, respectful communication to all patients, families, referral sources, physicians, and URMHC staff.
Maintains patient and staff privacy and confidentiality at all times according to established policy and procedures.
Utilizes resources, supplies and time efficiently in order to contain costs and increase work process efficiencies. Pursues efforts to reduce/eliminate avoidable costs and errors.
Prompt notification of scheduling changes to patients and/or PHV staff.
Manages requests, inquiries and concerns in an expedient and respectful fashion. Handles incoming patient/ family/MD/vendor telephone calls per team/agency protocol.
Assists PHV staff throughout the day/assigned work hours with non-scheduling tasks.
Reviews daily SOC/ROC notes and orders for accuracy.
Reviews any uncovered clinical visits/SOCs/ROCs by 11 am and determines if visit can be rescheduled to evenings/next day or weekends if appropriate. Notifies MD and documents plan in patient record.
Completes process for hospitalized patients including discharge orders.
Monitors staffs’ caseloads and collaborates with CTM to support excellent patient care and service and staff satisfaction.
Reviews follow-up notes and resolves all needed follow-up actions.Completes status calls on high risk patients per team protocol.
Responsible for the Key Performance Indicators (KPI’s) established by their manager.
Other duties as assigned.

Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Knowledge, Skill, & Ability Requirements

Knowledge of medical terminology.
Excellent customer service skills.
Strong interpersonal skills and ability to promote positive work environment.
Ability to work in high volume atmosphere.
Good organizational, communication and problem-solving skills.
Excellent communication skills (written and verbal).
Strong team player with a positive attitude.
Ability to multitask and effectively prioritize.
Ability to identify and implement process improvements.
High self-initiative to problem solve and effective judgment on when to escalate issues.

Technical & Systems/Equipment Proficiencies

Word processing and basic computer skills.
Basic computer aptitude and phone handling skills with willingness to learn new technology.
Ability to learn and possess advanced knowledge and usage of EMR scheduling features and functions required to perform job responsibilities preferred.

Hourly Range: $16.63 - $30.69

#URM2

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Refine Your Search

patient experience manager jobs in geneva, ny

Patient Services Scheduler

Front End Operations Manager

Patient Access Rep I

Nurse Manager - Operating Room

CHHUNY High Needs Care Manager

Registered Nurse 2 - Case Manager [Finger Lakes]

Remote RN Care Manager -NY Licensed Only

Assistant Nurse Manager - Continuing Care Center - Gardens

Travel Medical-Surgical Registered Nurse (RN) - Geneva, New York

LPN/LVN- Rehabilitation

Bilingual Remote RN Care Manager -New York State

Nurse Supervisor | Direct Hire | Night Shift

The Homestead RN - FT D/E

Nurse Supervisor - FT Nights

Pharmacy Manager Supervisor

Territory Manager, Surgical Pain - Buffalo / Rochester, NY

Territory Manager, Surgical Pain - Long Island / Lower NY

Rehab Nurse Manager, RN

RN Supervisor Night Shift Geneva General Hospital, Geneva, NY

Care Navigator - Per Diem

I want to receive the latest job alert for patient experience manager in geneva, ny

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