Top 4505 Customer experience manager Jobs in Geneva Il

Customer Success Manager-Logistics Operations
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Production Manager
Confidential —Aurora, IL
- From $95,000 a year
- Overtime
- 5 years
- Engineering
- Basic math
- Health savings account
- Health insurance
Quick Apply
3d
Customer Service Manager
Greif —Carol Stream, IL
- $90,000 - $153,200 a year
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Safety Manager
Connelly Electric —Bloomingdale, IL
- From $110,000 a year
- Full-time
- CPR Certification
- Office
- First Aid Certification
- Health insurance
- Dental insurance
Quick Apply
Patient Care Manager - Floater (RN)
VITAS Healthcare —Lombard, IL
- $0.70 per mile
- Full-time
- Nursing
- RN License
- Mid-level
- Travel reimbursement
- Disability insurance
Quick Apply
Safety Manager
Confidential —Schaumburg, IL
- $95,000 - $105,000 a year
- Full-time
- Background check
- Microsoft Outlook
- OSHA
- Health insurance
- Dental insurance
Quick Apply
10d
Mechanical Construction Project Manager
Kroeschell, Inc. —Arlington Heights, IL
- $110,000 - $130,000 a year
- Full-time
- Background check
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Sales Account Manager
D&S Communications, Inc. —Elgin, IL
- From $50,000 a year
- Full-time
- Hybrid work
- Background check
- Marketing
- Mid-level
- Travel reimbursement
- Paid training
Quick Apply
Property Manager
Forsite Management Group —Geneva, IL
- From $22 an hour
- Full-time
- Background check
- Microsoft Outlook
- Word processing
- Paid time off
Quick Apply
Senior Digital Marketing Manager
Hoffenmer Inc —Hoffman Estates, IL
- $43.27 - $55.34 an hour
- Full-time
- 5 years
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Territory Manager (Commission Based Account Management & Outside Sales)
National Lift Truck —Franklin Park, IL
- From $24,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
On-Site Community Association Manager
McGill Management, Inc. —South Elgin, IL
- $75,000 - $80,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
5d
Truckload Operations Manager
Envoy Logistics, Inc. —Oak Brook, IL
- $80,000 - $100,000 a year
- Full-time
- 5 years
- Microsoft Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Retail Interior Design Sales Leader
Ethan Allen Global, Inc. —Oak Brook, IL
- $70,000 - $80,000 a year
- Weekends as needed
- 5 years
- Mid-level
- Residential
- Health savings account
- AD&D insurance
Quick Apply
Quality Manager – Manufacturing
Confidential —Naperville, IL
- $90,000 - $110,000 a year
- Full-time
- Background check
- Spanish
- Management
- Health insurance
- Dental insurance
Quick Apply
11d
Landscape Estimator / Manager / Leader In the Green Industry
Redstone Landscapes, llc. —Plainfield, IL
- $60,000 - $80,000 a year
- Weekends as needed
- 18 years or older
- Construction site
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
3d
Business Unit Manager - Stamping
OTTO Engineering —Carpentersville, IL
- $150,000 - $200,000 a year
- Online Application
- Supervising experience
- Senior level
- 10 years
- Profit sharing
- Health savings account
Account Manager
Greenheck Group —Illinois
- $80,000 - $208,000 a year
- Full-time
- 5 years
- Engineering
- Mid-level
- Paid time off
Assistant Automotive Service Center Manager
Blain's Farm & Fleet —Romeoville, IL
- Up to $23.50 an hour
- Full-time
- Pass drug screening
- English
- Mid-level
- Disability insurance
- Health insurance
Account Manager
Grane Transportation —Oakbrook Terrace, IL
- $45,000 - $55,000 a year
- Email
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for customer experience manager in geneva il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience manager jobs near geneva il

Customer Success Manager-Logistics Operations

Diagnostic Support Services
Aurora, IL

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Teamwork
Management
Team development
Bachelor's degree
Attention to detail
Management reporting

Full Job Description

Company Summary:

Diagnostic Support Services (DS2) provides healthcare organizations with the most needed laboratory and medical support services — including custom kitting & supplies, specimen collection & medical services, medical courier & transportation, and technology & integration.

Our mission is to serve as a single point of contact for our clients, helping them integrate our solutions and proprietary technology into their workflow to create efficiency, reduce costs, and stay competitive.

We proudly support a wide range of healthcare organizations — from medical laboratories and pharmaceutical companies to direct-to-consumer healthcare brands and clinical research organizations.

At DS2, our team is dedicated to delivering prompt, specialized, and compassionate service with a clear focus on improving both customer experience and patient outcomes.

Job Summary:

The Manager, Customer Success & Logistics is responsible for leading the day-to-day operations of DS2's Customer Success and Logistics functions, ensuring exceptional client service, operational efficiency, and successful execution of client programs. This role provides leadership, coaching, and oversight to the Customer Success Project Management team while serving as a key operational partner across departments including Warehouse, Logistics, Phlebotomy, Sales, Finance, and Operations.

The Manager is responsible for overseeing client support activities, logistics coordination, transportation quoting, carrier management, operational workflows, and service delivery execution. This position ensures client needs are met through proactive communication, effective problem-solving, and cross-functional collaboration while driving process improvements that enhance customer satisfaction, operational performance, and scalability.

The ideal candidate is a strong people leader with experience in customer success, logistics, and operational management who thrives in a fast-paced healthcare services environment and is committed to delivering exceptional service to both clients and patients.

Key Responsibilities:

Team Leadership & Customer Success Oversight

Lead and support the Customer Success Project Management team, including coaching, training, performance management, and operational guidance.
Oversee daily workflows and ensure timely completion of client requests, escalations, and operational tasks.
Foster a customer-centric culture focused on responsiveness, accountability, and service excellence.
Assist with onboarding and training of new team members.
Monitor team performance metrics and identify opportunities for operational improvement and development

Logistics Management

Coordinate and oversee logistics operations related to client services, shipments, scheduling, courier coordination, and field support.
Manage time-sensitive logistics requests and ensure operational deadlines are consistently met.
Work closely with courier vendors, carriers, field teams, warehouse operations, and internal departments to ensure successful service execution.
Prepare and manage transportation and logistics quotes for courier and carrier services based on client needs, geographic locations, turnaround times, and service levels.
Evaluate carrier options and recommend cost-effective and operationally efficient logistics solutions.
Monitor logistics workflows and identify areas for process improvement and efficiency.
Troubleshoot operational issues and provide timely resolutions to minimize service disruptions.

Operational Support & Process Management

Maintain documentation related to client requirements, logistics workflows, pricing requests, and operational procedures.
Assist with implementation planning and operational readiness for new and existing clients.
Support internal reporting initiatives and provide insights related to client activity, carrier performance, and logistics operations.
Ensure compliance with company procedures, service standards, and client-specific requirements.
Assist in developing and improving SOPs, workflows, and customer success processes.

Cross-Functional Collaboration

Partner with Operations, Sales, Finance, and Customer Support teams to ensure alignment on client deliverables and operational priorities.
Communicate operational updates, risks, and service concerns proactively to leadership and stakeholders.
Support process improvement initiatives focused on operational efficiency and customer satisfaction.

Qualifications

Bachelor’s degree preferred or equivalent professional experience.
5+ years of experience in Customer Success, Logistics Coordination, Operations Management, or Team Leadership roles.
Experience in healthcare, laboratory services, mobile phlebotomy, or medical logistics is required.
Previous experience managing or leading teams in a fast-paced operational environment.
Strong background in logistics management, courier coordination, or transportation operations.
Experience preparing courier, freight, or carrier-related quotes and coordinating transportation solutions.
Exceptional organizational and multitasking skills with strong attention to detail.
Ability to manage multiple priorities and shifting operational demands.
Strong written and verbal communication skills.
Proficiency in CRM systems such as Salesforce, logistics platforms, and Microsoft Office.

Work Conditions:

On-site at DS2’s Aurora facility.
May involve lifting up to 50 lbs and occasional after-hours availability for facility emergencies or maintenance work.

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work in office, 5 days a week?

Experience:

Management: 1 year (Required)
Healthcare: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in geneva il

Customer Success Manager-Logistics Operations

Production Manager

Customer Service Manager

Safety Manager

Patient Care Manager - Floater (RN)

Safety Manager

Mechanical Construction Project Manager

Sales Account Manager

Property Manager

Senior Digital Marketing Manager

Territory Manager (Commission Based Account Management & Outside Sales)

On-Site Community Association Manager

Truckload Operations Manager

Retail Interior Design Sales Leader

Quality Manager – Manufacturing

Landscape Estimator / Manager / Leader In the Green Industry

Business Unit Manager - Stamping

Account Manager

Assistant Automotive Service Center Manager

Account Manager

I want to receive the latest job alert for customer experience manager in geneva il

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected