Top 419 Customer service supervisor Jobs in Georgetown, Ky

CS Specialist I - Customer Service Center
WesBanco Bank, Inc. —Frankfort, KY
- Remote
- High school diploma or GED
- Typing
- 1 year
Customer Service Representative - State Farm Agent Team Member
Steve Woodrum - State Farm Agent —Georgetown, KY
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
Supervisor Service
Boyd CAT —Lexington, KY
- $102,152.82 a year
- Full-time
- Mid-level
- High school diploma or GED
Customer Service Representative
Motion Industries, Inc. —Versailles, KY
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Medical Call Center - Must live in Lexington area, full benefits, no weekends, 401k!
Retina Associates of Kentucky —Lexington, KY
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Associate
Wawa, Inc. —Georgetown, KY
- $15.00 - $18.75 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
SERVICE MANAGER
Worldwide Equipment Enterprises Inc —Lexington, KY
- $70,000 - $95,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
RN Weekend Supervisor, $2,500 SIGN-ON BONUS
Cambridge Nursing and Rehabilitation Center —Lexington, KY
- Part-time
- Background check
- RN License
- Geriatrics
- Disability insurance
- Dental insurance
Quick Apply
8d
Maintenance Supervisor
Coastal Ridge Real Estate —Lexington, KY
- Full-time
- Carpentry
- Ability to walk for extended periods
- Mid-level
Quick Apply
General Manager – HVAC Service Operations
TP Mechanical —Lexington, KY
- $115,000 - $135,000 a year
- Full-time
- 5 years
- Engineering
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
Lead Supervisor
Infiltrator Water Technologies —Winchester, KY
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health savings account
Maintenance Supervisor
Infiltrator Water Technologies —Winchester, KY
- Full-time
- Engineering
- Physical & Rehabilitation Medicine
- Mid-level
- Paid parental leave
- Health savings account
Area Operations Supervisor - Lexington, KY
RamClean —Lexington, KY
- $50,000 - $55,000 a year
- Background check
- Spanish
- Inventory control
- Paid holidays
- Health insurance
Quick Apply
9d
Associate Supervisor PT
Center for Autism and Related Disorders —Frankfort, KY
- 8 hour shift
- Microsoft Outlook
- Current TB test
- HIPAA
- Paid training
- Relocation assistance
Quick Apply
Custodial Supervisor (KUGO)
Facilities Performance Group, LLC —Lexington, KY
- From $16 an hour
- Urgently hiring
- 18 years or older
- Ability to walk for extended periods
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
Permit Supervisor (Drafting)-Telecommunications
CCI Systems, Inc. —Lexington, KY
- Full-time
- 6 years
- Mid-level
- Supervising experience
- Paid training
- AD&D insurance
Quick Apply
Customer Service Delivery Advocate
Carvana —Lexington, KY
- $19 - $21 an hour
- Clean driving record
- Ability to walk for extended periods
- DOT physical examination
- Wellness program
- Employee stock purchase plan
Quick Apply
Resident Experience Manager - Newtown Crossing
American Campus Communities —Lexington, KY
- Full-time
- Mid-level
- Office
- Residential
- Paid parental leave
- Health savings account
Quick Apply
6d
Front End Service Team Supervisor
Walmart —Lexington, KY
- $19 - $32 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Customer Service Representative
Brenntag Mid-South, LLC —Georgetown, KY
- Overtime
- Mid-level
- 2 years
- Communication skills
- Paid parental leave
- Health insurance
Quick Apply

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CS Specialist I - Customer Service Center

WesBanco Bank, Inc. -
Frankfort, KY

Apply Now

Job Details

Qualifications

Computer operation
Customer relationship building
Phone communication
Android
Network infrastructure
High school diploma or GED
Client retention
Typing

Full Job Description

This position works an alternate schedule:

Schedule is 9am to 8pm, Wednesday through Saturday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day)

SUMMARY:

Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist I is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Personally, models the standards of the Bank's Mission, Vision, and Pledge.

Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided in order to work and resolve an issue or question independently.

De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt.

Accepts ownership of the customer request and follows it through to resolution.

Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices.

Completes customer transactions and corrects account information by engaging correct business partners.

Identifies and resolves customer issues and complaints promptly and accurately.

Attends a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure.

Attends a monthly departmental meeting.

Adheres to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction.

Maintains knowledge of deposit, loan, digital banking services and other banking products.

Accepts other assigned job duties and or responsibilities with or without prior notice.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Demonstrates strong time management skills.

Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers' issues during the call with minimal follow up.

Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected.

Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.

Ability to work outside of normal banking hours.

Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude.

Adapt quickly to change and learn readily in a remote environment.

Willingness to provide a level of service which will clearly differentiate us from our competitors.

Ability to build and retain customer relationships against competition.

Accepts ownership of the customer request and follows it through to resolution.

Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution.

Demonstrates effective communication skills, showing empathy and active listening skills

Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette.

Collaborates with co-workers and employees.

Maintains confidentiality.

Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment.

Possesses knowledge and experience using Android and Apple products and Bank supported web browsers and operating systems.

Ability to type with speed and accuracy.

Ability to operate standard office equipment, including phones, computer and peripherals.

Requirements:

High school diploma or GED required.

Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.

Minimum of one year of contact center experience or equivalent required.

Apply Now

Refine Your Search

customer service supervisor jobs in georgetown, ky

CS Specialist I - Customer Service Center

Customer Service Representative - State Farm Agent Team Member

Supervisor Service

Customer Service Representative

Medical Call Center - Must live in Lexington area, full benefits, no weekends, 401k!

Customer Service Associate

SERVICE MANAGER

RN Weekend Supervisor, $2,500 SIGN-ON BONUS

Maintenance Supervisor

General Manager – HVAC Service Operations

Lead Supervisor

Maintenance Supervisor

Area Operations Supervisor - Lexington, KY

Associate Supervisor PT

Custodial Supervisor (KUGO)

Permit Supervisor (Drafting)-Telecommunications

Customer Service Delivery Advocate

Resident Experience Manager - Newtown Crossing

Front End Service Team Supervisor

Customer Service Representative

I want to receive the latest job alert for customer service supervisor in georgetown, ky

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