Top 5 Help desk analyst Jobs in Georgetown, Ky

Help Desk Analyst
Fazoli's —Lexington, KY
- Weekends as needed
- Mid-level
- Driver's License
- Clean MVR report
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Help Desk Analyst
Fazoli's —Lexington, KY
Most possess and maintain a valid driver’s license. External Candidates: Previous experience in the field or in a related area plus a degree in an IT related…
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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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Help Desk Analyst

Fazoli's -
Lexington, KY

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Job Details

Qualifications

Customer communication
Driver's License

Full Job Description

JOB SUMMARY AND SCOPE:

Perform a variety of technical problem analysis for systems and applications provided to technology users by the Information Technology (IT) department ensuring prompt and efficient resolution. Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance.

PRIMARY DUTIES AND RESPONSIBILITIES:

Provide support and resolve technical issues to end users.

Log and track requests for assistance utilizing approved call-tracking software.

Maintain lines of communication with technology users and technical staff to communicate the status of problem resolution.

Triage and escalate level 2, 3, and emergency calls to appropriate technical staff or outside vendor as necessary.

Participate in the preparation of procedure manuals and documentation for end-user and help desk reference.

Track user problem trends and make recommendations for pro-active solutions and improvements to the Help Desk Supervisor.

Assists in training new help desk personnel by providing backup coverage.

Prioritize workload based on the severity of issue and customer need.

Write clear and effective correspondence to technology users as necessary.

Performs a variety of complicated tasks and performs other duties as assigned.

Installation and repair of network cabling in restaurants

Installation/Replacement of computer equipment in restaurants

RECOMMENDED JOB QUALIFICATIONS:

Strong verbal and written communication skills, with the ability to communicate effectively with personnel at all levels in the organization employing a high degree of tact and diplomacy to promote a positive image of the department.

Customer service skills including telephone responsiveness, intermediate typing and technical troubleshooting skills.

Possess self-initiative, positive attitude, and ability to work well within a team environment.

Possess prior experience, training and the ability to apply problem solving skills to resolve technical issues.

Previous working knowledge in the establishing and accomplishing of departmental/professional goals.

Working knowledge of PC hardware and software.

Ability to work flexible shifts, including nights, holidays, and weekends

Ability to multi-task and prioritize all technical issues that arise.

Associate degree in an IT related field such as computer information systems.

Previous work experience in the restaurant industry preferred, but not required.

External Candidates: Previous experience in the field or in a related area plus a degree in an IT related field required. Professional certifications a plus, but not required.

MISCELLANEOUS:

Most possess and maintain a valid driver’s license.

This position will require travel (sometimes overnight) for break/fix and new installations. Must have reliable transportation.

Must successfully clear the background (including MVR) and reference checking process.

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help desk analyst jobs in georgetown, ky

Help Desk Analyst

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