Top 1194 customer service representative Jobs in georgetown dc

Applicant Services Supervisor
Confidential Company —Rockville, MD
- From $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
11d
Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
Veterinary Customer Service Representative - 1 year veterinary experience required
Palisades Veterinary Clinic NW DC —Washington, DC
- $18 - $25 an hour
- Full-time
- US work authorization
- Data entry
- In-person
- Health insurance
- Dental insurance
Quick Apply
Client Service Associate - Financial Services
Caudle Meares Wealth Management —McLean, VA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Writing skills
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Bilingual (English-Spanish) Customer Service Representative
Addison Group —McLean, VA
- $25 - $26 an hour
- Monday to Friday
- Hybrid work
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative -
Children's National Hospital —Silver Spring, MD
- $37,336.00 - $54,204.80 a year
- Part-time
- In person
- High school diploma or GED
- Continuous improvement
- In-person
2d
Customer Service Associate
Wawa, Inc. —Washington, DC
- $19 - $23 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Call Center Customer Service Representative
Thompson Creek Window Company —Lanham, MD
- $23 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply
Customer Service Associate I
Dollar Tree —Washington, DC
- $17.95 - $18.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Seasonal Customer Support Representative
Great Minds —Washington, DC
- $21.50 - $23.00 an hour
- Temporary
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Service Associate I
Family Dollar —Washington, DC
- $17.95 - $18.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Membership & Operations Associate
Smithbucklin —Washington, DC
- $52,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
CDO Desk Customer Service Representative (Part-Time)
RWD Consulting —Bethesda, MD
- $24.08 an hour
- Part-time
- Microsoft Word
- Background check
- Microsoft Excel
Quick Apply
Customer Care Specialist
Serenity Mental Health Centers —Bethesda, MD
- $25 - $30 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Reservationist/CSR (Part-Time)
Transdev —New Carrollton, MD
- $20 an hour
- Part-time
- Background check
- Computer literacy
- Pass drug screening
- Paid time off
- Opportunities for advancement
Customer Service Representative
Callaway —Washington, DC
- $21.73 - $32.60 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Customer Service Associate
Walgreens —Arlington, VA
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Allstate Customer Service Representative - Bilingual Spanish - Licensed
Allstate Insurance —Woodbridge, VA
- $40,000 - $50,000 a year
- Full-time
- Spanish
- English
- Office
- Dental insurance
- 401(k)
Quick Apply
Member Service Representative I - Part Time
WRIGHT PATMAN CONGRESSIONAL FED CREDIT UNION —Oakton, VA
- Part-time
- Ability to sit for extended periods
- Trade school
- Typing
Customer Service
TTM Technologies —Sterling, VA
- Full-time
- Oracle
- Word processing
- Mid-level
- Health savings account
- Paid holidays

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Applicant Services Supervisor

Confidential Company
Rockville, MD

Quick Apply

Job Details

Full-time
From $80,000 a year
11 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Teamwork
Team development
Bachelor's degree
Business management
Process management

Full Job Description

JOB SUMMARY – The NEBF Applicant Services Supervisor is responsible for the supervision of the day-to-day NEBF Applicant Services operations, which includes NEBF Applicant Services Representatives, Legal/Liaison services representatives, and Approvers. They are responsible for the development/implementation of enhanced staff training protocols and procedures to ensure accurate and efficient operations to provide service excellence to all participants and constituents of the Funds. The Supervisor should model the behavior of our core values and ensure extraordinary service.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Direct oversight of the Department; work closely with these individuals to ensure that quality standards are met and/or exceeded
Retain a full understanding of the NEBF/NEAP rules and processes
Respond to supervisor queue questions and emails within 2 business days with either a resolution or an acknowledgment response if the query needs to be sent to legal counsel
Monitor and track individual performance standards
Monitor queues to determine production schedules and goals
Ensure the accurate and timely handling of all incoming and outbound phone calls and email
Interact daily with team members and be available to them for assistance
Research and resolve escalated issues
Provide training for all job functions
Retain the ability to perform all job functions of the department
Demonstrate thorough knowledge of systems
Work collaboratively and professionally with all internal personnel
Establish balanced, efficient, and effective workflows to maximize staff productivity
Monitor metrics to identify areas for process improvement
Create and foster an environment that encourages and values the opinions of others to promote the sharing of information, and ideas, and increased job satisfaction
Meet with participants as scheduled in designated areas to assist with questions, applications, etc.
Back up other Pension Department supervisors as needed
Regularly communicate with the Director to discuss department issues, concerns, and day-to-day operations
Other duties as assigned

REQUIRED AND PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

5+ Years of progressive benefit fund experience preferred
Bachelor’s degree or equivalent experience required
Previous benefit fund experience is strongly preferred, but not required
Excellent written & verbal communication skills
Taft-Hartley Trust Fund experience preferred
Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor
Responds promptly to operations leaders and stakeholders to facilitate informed decision-making
Troubleshoots assigned issues, gathers evidence and investigates all relevant information with participants, vendors, and internal departments to resolve the problem in a cooperative and collaborative manner
Presents a professional image in the office and if/when attending meetings/workshops outside our facility
Listens well with the ability to communicate effectively both verbally and in written communications

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem as necessary.

Pay: From $80,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Education:

Bachelor's (Required)

Experience:

management : 2 years (Required)
legal: 1 year (Preferred)
pension fund : 5 years (Preferred)

Work Location: Hybrid remote in Rockville, MD 20850

Quick Apply

Refine Your Search

customer service representative jobs in georgetown dc

Applicant Services Supervisor

Call Center Agent

Veterinary Customer Service Representative - 1 year veterinary experience required

Client Service Associate - Financial Services

Bilingual (English-Spanish) Customer Service Representative

Call Center Representative -

Customer Service Associate

Call Center Customer Service Representative

Customer Service Associate I

Seasonal Customer Support Representative

Customer Service Associate I

Membership & Operations Associate

CDO Desk Customer Service Representative (Part-Time)

Customer Care Specialist

Reservationist/CSR (Part-Time)

Customer Service Representative

Customer Service Associate

Allstate Customer Service Representative - Bilingual Spanish - Licensed

Member Service Representative I - Part Time

Customer Service

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