Company Overview:
RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.
Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.
Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.
Position Summary
The Vice President of Operations & Market Leader at RealManage is responsible for leading all aspects of market performance, including operational excellence, client experience, associate engagement, and financial results. This role serves as the senior leader within the market, driving RealManage’s mission of delivering exceptional service to community associations while achieving sustainable growth and profitability.
Key Responsibilities
Market Leadership & Strategy
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Serve as the senior leader for the assigned RealManage market, accountable for overall performance.
- Execute company strategy at the market level, aligning with national objectives and growth initiatives.
- Drive organic growth through client retention, referrals, and new business development.
- Partner with sales teams on RFPs, board presentations, and market expansion opportunities.
Operational Excellence
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Ensure consistent delivery of RealManage’s service model across all communities.
- Standardize processes, drive efficiency, and leverage technology platforms to enhance service delivery.
- Monitor and improve KPIs such as client satisfaction, response times, and operational metrics.
- Lead continuous improvement initiatives to elevate service quality and scalability.
Client Experience & Board Relationships
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Build and maintain strong relationships with Board Members and key clients.
- Act as executive escalation point for complex or sensitive client issues.
- Champion a proactive, transparent, and service-focused culture aligned with RealManage values.
- Ensure successful onboarding and long-term satisfaction of all associations.
Financial Performance (P&L Ownership)
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Own full P&L responsibility for the market, including budgeting, forecasting, and financial performance.
- Drive revenue growth while maintaining disciplined cost management.
- Partner with finance on margin improvement, pricing strategies, and financial reporting.
- Ensure strong financial controls and compliance across all operations.
Leadership & Talent Development
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Lead, coach, and develop a successful team
- Build a high-performance culture focused on accountability, engagement, and professional growth.
- Oversee recruiting, onboarding, and retention strategies to ensure strong bench strength.
- Promote RealManage’s core values and leadership expectations across the market.
Compliance & Risk Management
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Ensure compliance with state statutes, governing documents, and RealManage policies.
- Partner with legal and risk teams to mitigate exposure and resolve complex issues.
- Maintain operational integrity and adherence to audit and control standards.
- Highly effective ability to manage Directors of Community Association Management, Community Association Managers, and Assistant Community Association Managers
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Highly effective ability to build and lead a team of professionals in terms of recruiting, hiring, training, managing, developing, coaching, and releasing employees as necessary
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Highly effective ability to manage a large, complex portfolio of communities
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Ability to manage the RealManage transition process to onboard new community association clients and closely coordinate with our Client Services Group and the client community during the set-up process
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Minimum 3-5 years property management /community management experience in addition to other professional work experiences demonstrating leadership capabilities
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Developer portfolio experience
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Familiar with vendor management, construction, and maintenance issues
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Understanding of Community Association business and financial statements
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Ability to motivate, cultivate, and negotiate with committees
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Professional verbal and written communication skills
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Strong Computer Skills: Word, Excel, Outlook, and Database applications
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Strong organizational and time management skills
- High integrity, honesty, and professionalism
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Exceptionally strong customer service orientation
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Certification preferred - CMCA
Physical Requirements
- Ability to sit for prolonged periods at a desk and work on a computer.
- Ability to occasionally stand, walk, bend, or reach as needed.
- Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
- Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
- Visual acuity to read printed materials, spreadsheets, and computer screens.
- Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
- Ability to work in a standard office environment with moderate noise levels.
- Ability to work a standard schedule, with occasional extended hours as required.
Pay and Benefits:
$120,000 to $160,000, depending on education and experience.
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Salary plus performance bonus, commission and other incentives.
Benefits include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays
