Job Description:
Job Summary: As an H-E-B Checker, you'll get to know our Customers, and treat them to excellent service and community spirit. As a reward for your efforts, we offer lots of opportunities, great pay, flexible hours, fantastic benefits, and the training and education you need to learn, grow, and move your career forward.
Key Responsibilities & Essential Functions:
Customer Service:
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Provides superior customer service; looks for ways to go above and beyond what our Customers expect
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Answers product-related questions for customers, and offers additional or alternative products and services
Cash-Handling:
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Processes customer transactions of goods and services
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Collects cash, check, or charge payment from customer and makes change for cash transactions
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Uses electronic scanner to record prices
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Weighs items, bags merchandise, and redeems food stamps and promotional coupons
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Monitors and manages potential front-end shrink
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Performs Customer Service Assistant duties frequently
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements:
Work Experience:
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Experience working in a fast-paced environment - Required
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Experience in customer service - Required
Knowledge/Skills/Abilities:
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Ability to work in a fast-paced environment while keeping focused on the Customer - Required
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Courteous, energetic, and helpful attitude - Required
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Precision in scanning and keying; attention to detail - Required
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Ability to get along with others - Required
Education:
Licenses/Certifications:
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Successfully complete Checker training and Alcohol Seller's training
Physical Demands & Working Conditions:
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Function in a fast-paced, retail environment, in detailed and precise tasks
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Work with Customers, staying attentive to their needs
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Constantly stand, reach at waist, perform fine motor movements
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Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch
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Occasionally be exposed to cold, hot, loud noise, and wet conditions
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Demonstrate the ability to lift 35 lbs, and manage in excess of 35 lbs
While there may be exceptions, the measurements noted are generally defined as- -Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
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It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 9/1/2018
