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Case Manager - Rare Disease- US Eastern Remote

Amgen -
Atlanta, GA

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Job Details

$81,851.60 - $110,740.40 a year
10 days ago

Benefits

Disability insurance
Health insurance
Retirement plan

Qualifications

Customer communication
Presentation software
Managing patients as a clinical case manager

Full Job Description

US - Georgia - Atlanta

JOB ID: R-248801 LOCATION: US - Georgia - Atlanta WORK LOCATION TYPE: Field Worker DATE POSTED: Jun. 26, 2026 CATEGORY: Sales SALARY RANGE: 81,851.60USD -110,740.40 USD

HOWMIGHTYOUDEFYIMAGINATION?

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Live

What you will do

Let’s do this. Let’s change the world. In this vital role the Case Manager will experience day to day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs

Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaison’s (MSLs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations
Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy
Partner with Safety and Pharmacovigilance (PV). Report Adverse Event (AE)’s and product complaints through medical information
MaintaincasehistoryforallU.S.patients,enteringrelevantnotesfromthehub,the pharmacy, callstoinsurance, patient support programs, physiciansandnurses, andthe patients and families
Maintain and update patient status to track reimbursement and shipping status of U.S. patients
Triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems)
Liaise with medical offices as necessary to obtain insurance authorizations
Counsel patients and family on insurance and reimbursement options
Identify general and speciﬁc adherence trends and suggest appropriate action
Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks
Manage,track,andreport on OpenEnrollmenteffortsannuallytoensureeverypatienthasaccesstoadequateinsurance
Advise patients and families on insurance, ﬁnancial assistance and therapeutic accessprograms

Attend patient meetings, industry conferences and sales meetings

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a [type of person] with these qualiﬁcations.

Basic Qualiﬁcations:

Master’s degree OR

Bachelor’s degree and 2 years of Case Management experience Or

Associate’s degree and 6 years of Case Management experience Or

High school diploma / GED and 8 years of Case Management experience

Preferred Qualiﬁcations:

Bachelor’s Degree strongly preferred
5+ years of experience in the pharmaceutical industry
2+ years prior experience as a Case Manager
Excellent communication skills and commitment to customer service
Ability to effectively resolve hurdles across multiple cases at the same time
Ability to learn product and disease information, familiarity with HIPAA and FDA
Abilitytomanagecommunicationwithcasemanagersandsalesrepsacrossmultiple geographies and time zones
Excel and PowerPoint skills required
Up to 20% travel required

Thrive

Whatyoucanexpectofus

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, ﬁnancial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

Comprehensive employee beneﬁts package, including a Retirement and Savings Plan with generouscompanycontributions,groupmedical,dentalandvisioncoverage,lifeand disability insurance, and ﬂexible spending accounts.
A discretionary annual bonus program, or for ﬁeld sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

for a career that deﬁes imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen anticipates accepting until 7/23/2026 however, we will continue accepting

applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Wewillensurethatindividualswithdisabilitiesareprovidedreasonableaccommodationto participateinthejobapplicationorinterviewprocess,toperformessentialjobfunctions,andto receive other beneﬁts and privileges of employment. Please contact us to request accommodation.

Apply Now

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