Job Summary
Diane Endeavors is seeking a Graphic Designer & Print Associate to join our growing team of marketing professionals. This customer-facing role combines graphic design, project management, customer service, and consultative sales to help clients bring their marketing ideas to life. The ideal candidate is creative, personable, and thrives in a fast-paced environment where building relationships and solving problems are just as important as creating great designs.
About the Role
This position is equal parts:
- Graphic Designer
- Customer Service Representative
- Marketing Consultant
- Project Coordinator
- Print Production Associate
Many of our customers don't know exactly what they need when they walk through the door. They may have an idea, a goal, or simply know they need to market themselves better. Your job is to help guide them.
You'll ask questions, make recommendations, help customers determine the best products for their goals, and then design and produce those materials.
Many times you'll be designing while the customer sits right beside you, giving feedback and collaborating in real time.
What You'll Be Doing
Customer Service & Communication
- Answer incoming phone calls and emails
- Greet and assist walk-in customers
- Respond quickly and professionally to inbound requests
- Manage multiple projects and customer conversations at once
- Notify customers when orders are complete and ready for pickup
- Create an exceptional customer experience from start to finish
Design & Creative Work
- Design postcards, flyers, brochures, signs, business cards, magnets, direct mail pieces, and other marketing materials
- Customize templates and create new designs from scratch
- Help clients develop ideas and bring their vision to life
- Make edits and revisions while clients are present
- Proof designs carefully to avoid errors and ensure quality
- **Note** We work in a fast-paced environment and expect designs to be turned over in 1-2 hours. Done is better than perfect, and an ideal candidate can balance quick turnarounds on multiple projects at once.
Marketing Consulting
- Help clients determine which products best fit their goals
- Recommend marketing strategies and solutions
- Explain the differences between various print and mail options
- Help customers understand the value of direct mail, farming, and staying in touch with their audience
- Research products and solutions to accommodate unique customer requests
Sales & Product Recommendations
This is not a traditional sales role, but sales are an important part of the job.
You'll be expected to:
- Listen to customer needs
- Make thoughtful recommendations
- Suggest upgrades and value-adds when appropriate
- Upsell products that genuinely help the customer achieve their goals
- Create a sales experience that builds long-term relationships and repeat business
Print Production & Operations
- Prepare files for production
- Learn our digital printing and finishing equipment
- Print, trim, package, and prepare orders
- Complete orders from start to finish with accuracy and efficiency
- Maintain organized files and project workflows
- Learn and use our order management and invoicing systems
No prior print experience is required. We'll teach you everything you need to know about our printers, production equipment, and processes.
Qualifications Required
- Experience with Adobe Creative Suite:
- Adobe Illustrator
- Adobe InDesign
- Adobe Photoshop
- Experience with Canva
- Excellent written and verbal communication skills
- Strong customer service skills
- Ability to multitask and manage several projects simultaneously
- Strong attention to detail and organization
- Comfortable working directly with customers
Ideal Candidate
You are:
- Friendly and outgoing
- A natural problem solver
- Patient and professional
- Comfortable talking with people all day
- Creative and confident in your design abilities
- A team player who doesn't mind wearing many hats
- Excited to learn new things
- Someone who genuinely enjoys helping people market their businesses
Success in This Role Looks Like:
- Taking customers from idea to finished product with confidence
- Building relationships and becoming a trusted marketing resource
- Managing projects independently
- Providing excellent customer experiences
- Making smart product recommendations
- Helping customers feel confident in your guidance and expertise
If you love design but also love working with people and helping businesses grow, we'd love to meet you.
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- This position involves a lot of customer interaction, including answering phones, helping walk-in customers, and designing alongside clients in real time. Tell us about a time you provided excellent customer service or helped a customer solve a problem.
- At Diane Endeavors, we help businesses bring their marketing ideas to life through print, design, and direct mail. After looking at our website or social media, what is one product or service we offer that interests you, and why?
Work Location: In person
